Groundgripper
17th Jan 2014, 08:28
I originally posted this on a thread on Jet Blast about call blockers, but it seems degenerated into a discussion about caller ID systems, so I thought I'd put it here to see if anyone has any ideas..
I purchased a CPR Call Blocker a couple of months ago and it worked fine, stopping, I reckon, at least five calls each day.
Then I had BT Openreach (or rather one of their contractors) in to get me on to their new Infinity fiber broadband.
Which works fine.
BUT...
...my call blocker doesn't. Ever since the new broadband was installed, if connected as instructed, it blocks me from making calls and lets everyone and anyone call me, but at greatly reduced volume. When I try to make a call the lights on the blocker come on but all I hear is feedback and a dial tone which continues as and after I dial any number. This is the situation whether the phone is on an extension or plugged directly into the main socket behind the removable front plate of the main wall socket (which gets rid of any effects on extension lines, etc.).
BT aren't interested as they say their line is working OK and anything my side of the main box is my problem, not theirs; the call blocker people say that it must be BT as it worked until BT changed the line. Both true I suspect, but that leaves me with nowhere to go. BT have offered to send an engineer along - at a cost of £129:ooh:.
Has anyone come across this problem before? I can only imagine that the BT contractor wired something up differently either in my wall socket or in the cabinet down the road which allows the phone to work but messes up the call blocker.
GG
I purchased a CPR Call Blocker a couple of months ago and it worked fine, stopping, I reckon, at least five calls each day.
Then I had BT Openreach (or rather one of their contractors) in to get me on to their new Infinity fiber broadband.
Which works fine.
BUT...
...my call blocker doesn't. Ever since the new broadband was installed, if connected as instructed, it blocks me from making calls and lets everyone and anyone call me, but at greatly reduced volume. When I try to make a call the lights on the blocker come on but all I hear is feedback and a dial tone which continues as and after I dial any number. This is the situation whether the phone is on an extension or plugged directly into the main socket behind the removable front plate of the main wall socket (which gets rid of any effects on extension lines, etc.).
BT aren't interested as they say their line is working OK and anything my side of the main box is my problem, not theirs; the call blocker people say that it must be BT as it worked until BT changed the line. Both true I suspect, but that leaves me with nowhere to go. BT have offered to send an engineer along - at a cost of £129:ooh:.
Has anyone come across this problem before? I can only imagine that the BT contractor wired something up differently either in my wall socket or in the cabinet down the road which allows the phone to work but messes up the call blocker.
GG