mikethehaven
14th Aug 2013, 16:37
Nice to be able pay BA a huge complement for great service.
My wife and I travel LGW-TPA 3 or 4 times a year as we have a holiday home in Florida. We always travel Club World (lucky us) and this time we were using our Avios points. I sat down on the Sunday evening at 18:15 to check in online for the 18:15 flight home on Monday and nearly fainted when I saw the flight was 18:15 Sunday. I'd just dropped a huge clanger, it was in my diary for Sunday, I just had a senior moment and didn't register it. So, I rang US Ticketing and the guy said, "Well, if you miss departure the ticket's void, but let me see what I can do." After about 5 minutes he came back, "Sorry to keep you holding, I'm working on it." 5 minutes later, "You're all set for tomorrow, sir, no charge." They even carried over our favourite seat reservations, whereas they could have thrown the book at us. Maybe the fact we're both Silver card holders and shareholders helped, but anyway, thank you BA.:D
My wife and I travel LGW-TPA 3 or 4 times a year as we have a holiday home in Florida. We always travel Club World (lucky us) and this time we were using our Avios points. I sat down on the Sunday evening at 18:15 to check in online for the 18:15 flight home on Monday and nearly fainted when I saw the flight was 18:15 Sunday. I'd just dropped a huge clanger, it was in my diary for Sunday, I just had a senior moment and didn't register it. So, I rang US Ticketing and the guy said, "Well, if you miss departure the ticket's void, but let me see what I can do." After about 5 minutes he came back, "Sorry to keep you holding, I'm working on it." 5 minutes later, "You're all set for tomorrow, sir, no charge." They even carried over our favourite seat reservations, whereas they could have thrown the book at us. Maybe the fact we're both Silver card holders and shareholders helped, but anyway, thank you BA.:D