CAA - Campaign Against Aviation - New Complaints Procedure

[Lima Juliet]

Following this shocking User Survey, it would appear that the CAA are developing a conscience! :D

http://caa-complaints.co.uk/communities/2/004/011/678/092/images/4589399332_525x900.jpg

See Home - CAA Complaints (http://www.caa-complaints.co.uk)

No, it isn't the 1st of April!

[Cows getting bigger]

I think you will find that "CAA Complaints" is a limited company set-up by someone who has a beef with the Authority. I would hazard a guess that the CAA aren't overly happy.

[MightyGem]

That seems a fair representation of what most think.

[Lima Juliet]

Cows get bigger - by the looks of the survey, about 2/3rds "have a beef with the Authority"!

(BTW - was that a clever pun on your name?)

LJ

[Cows getting bigger]

naaaaaay. :)

[nice castle]

Oi. Stop horsing around you two!

[imsh33]

Hi all,

Just a quick update, you can see a previous post of mine here:
http://www.pprune.org/flying-instructors-examiners/511267-caa-complaints.html

but for now I wanted to say that the volume of responses that we received has helped the government launch a General Aviation Red Tape Challenge:

https://www.gov.uk/government/news/general-aviation-red-tape-challenge

Red Tape Challenge - General Aviation Theme (http://www.redtapechallenge.cabinetoffice.gov.uk/themehome/general-aviation-theme/)

Feel free to continue to use our site, or theirs to post comments, suggestions and complaints about the CAA.

- It's nice to see government responding! :)

[Whopity]

Surely the government can only interest itself in UK red tape and not the red tape associated with EASA. As most of the current problems are a result of ill conceived European regulation, the government remains powerless to do anything about it other than ignore it!

[Rigga]

EASA regulations are not ill-conceived.

They are the result of many individuals in many little countries negotiating and politicising their separate views of each little country's hidden agendas and has developed for the majority population an agreement of the very least acceptable and certainly the lowest common denomination regulatory set.

[MrBernoulli]

EASA regulations are not ill-conceived.

They are the result of many individuals in many little countries negotiating and politicising their separate views of each little country's hidden agendas and has developed for the majority population an agreement of the very least acceptable and certainly the lowest common denomination regulatory set. Ergo, the result is a complete load of ****e!

[Rigga]

Yes...but written in an EU-Speak way!

[imsh33]

Success has many fathers, but failure is an orphan.

Over the past year we have begun to see the beginnings of unprecedented changes in the CAA.

Some changes will take time to develop, some are already bearing fruit. But what is resoundingly clear is that the path on which the CAA had set itself, the path which would have led to the ultimate demise of general aviation in the United Kingdom, has been shifted.

It is no coincidence that these changes, from introducing a complaints procedure, to the creation of the new GA unit, to the new policies and direction that will be taken as announced in parliament, have come at the time that CAA complaints has been pushing for such changes.

We could not have had this impact without the wave of support that came from people across the country; from students, pilots, business owners, engineers and everyone in-between. To all of you for your support, even those that could not do so openly, we give our thanks.

Since the CAA was formed in 1972 no other lobbying group, association or club has had the success that we have had in bringing about beneficial changes to the authority. That is not to say that none tried. Over the years many have tried and some had partial successes, but organisations that challenged the CAA did so at their own risk. They always had to negotiate from an inferior position, with concessions granted as favours by the authority, rather than speaking as equals.
It will take time for attitudes and old ways of thinking to change, on both sides. It will take time for the right people to come into the right positions. It will take time for the CAA to see how great the benefits will be when general aviation is treated with the esteem that it deserves. It will take time for us to rebuild and inspire a new chapter in the history of general aviation in this country.

It is our hope that on these new foundations, general aviation in the United Kingdom will build new confidence and move from strength to strength. In order, as was said in the statement to parliament by Robert Goodwill and Grant Shapps, ‘to make the UK the best country in the world for General Aviation.’

Often it has been said that success has many fathers, but that failure is an orphan. We recognise that this statement will hold true now as it always has done before. Many may be aware of the person who started CAA Complaints Ltd. Some may also know details of the circumstances under which he was forced into action, which has ultimately led to the exceptional changes over the past year.

We have no interest in revelling, or glory, only that others should recognise that seemingly impossible changes can be made by those determined to do so, and that they will learn from, and benefit from, our example of these past months.

Over one hundred years ago Theodore Roosevelt made a speech in which he outlined the character and prerequisites of those that choose to spend themselves on a worthy cause. This excerpt has since become known as ‘the man in the arena’;

“It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better.

The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement,

and who at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.”

We write to you in order to let you know that everyone can make a difference, to create a better future.

Yours Faithfully,

CAA Complaints Ltd
:ok:

[Cows getting bigger]

Oh purlease. :yuk:

[BEagle]

The new business practices being introduced by the CAA have nothing whatsoever to do with so-called 'CAA Complaints Ltd'.

Those who attended AeroExpo will have experienced the pushy way that this bunch attempted to get people to sign their petition....:mad: I refused and was promptly cornered by one of their number who had almost evangelical zeal. But I still refused to sign!

The CAA is changing for the better and you will soon see much improved customer service, if you haven't already.

[Flugplatz]

CGB and Beags have got it right; if anything a coincidence in timing for CAA complaints.

But obviously the guy running it wants to claim all the glory and bragging rights when in fact it was more the result of many diligent enthusiasts' continuous efforts over a long period of time - the final catalyst was the imminent demise of the IMC Rating which even the CAA thought was a step too far. EASA really showed their true colours in some respects by the manner they dismissed the safety case.

Flug

[Fitter2]

The CAA is changing for the better


Although it has a long way to go. Attendees at the CAA 'roadshow' on new rules for training organisations were treated to the CAA spokesman explaining that the template helpfully provided by the CAA was the result of an outsourced contract, and nobody at the CAA has actually read it. Anyway, one queries whether it would be any less impractical or inappropriate if they had...