tlapsky
31st Jan 2013, 19:08
Hey guys, I'm hoping someone can solve this issue I've been having for quite some time.
First off: I've been having tons and tons of issues with Comcast ever since I've lived in this house, every few months it starts acting up. I've had half a dozen appointments, they've climbed the utility pole, replaced the modems and that always fixes it.. for a few weeks to a couple months, then it's back in full force.
I'm here to post some information in hopes someone out there may have something to add to this mystery.
Here is a screenshot of my modems configuration page including power levels and signal to noise ratios.
http://i.imgur.com/Bj9dPXG.png
Here is a few screenshots of a program called pingplotter, it will show you the random dropping that I'm experiencing The bottom graph will show green pings, then all of the sudden 100% packet loss (red). Sometimes itll be quick, sometimes the blackouts will last anywhere from 30seconds to 2hours.
http://i.imgur.com/74rfyHQ.png
http://i.imgur.com/OtWO95t.png
http://i.imgur.com/HvrtBFN.png
Please forgive any black markings I've added in the screenshots, I'm not sure what information is sensitive and what isn't to be honest, hopefully nothing scratched out is important.
As far as I can tell everything is completely normal in the modem configuration page, but the dropping doesn't lie. It happens at completely random times. 1am, 6am, noon, 1pm, 6pm, it really has no preference.
I have another program to sniff all my packets and I'm never seeing a significant influx of packets or anything out of the ordinary when the internet goes down, it just decides it wants to take a break at times I seriously can't think of a single other thing haha, I really need help here guys.
So if anyone has any ideas, perhaps tests I could run to further isolate the issue please let me know. I appreciate any and all help given.
First off: I've been having tons and tons of issues with Comcast ever since I've lived in this house, every few months it starts acting up. I've had half a dozen appointments, they've climbed the utility pole, replaced the modems and that always fixes it.. for a few weeks to a couple months, then it's back in full force.
I'm here to post some information in hopes someone out there may have something to add to this mystery.
Here is a screenshot of my modems configuration page including power levels and signal to noise ratios.
http://i.imgur.com/Bj9dPXG.png
Here is a few screenshots of a program called pingplotter, it will show you the random dropping that I'm experiencing The bottom graph will show green pings, then all of the sudden 100% packet loss (red). Sometimes itll be quick, sometimes the blackouts will last anywhere from 30seconds to 2hours.
http://i.imgur.com/74rfyHQ.png
http://i.imgur.com/OtWO95t.png
http://i.imgur.com/HvrtBFN.png
Please forgive any black markings I've added in the screenshots, I'm not sure what information is sensitive and what isn't to be honest, hopefully nothing scratched out is important.
As far as I can tell everything is completely normal in the modem configuration page, but the dropping doesn't lie. It happens at completely random times. 1am, 6am, noon, 1pm, 6pm, it really has no preference.
I have another program to sniff all my packets and I'm never seeing a significant influx of packets or anything out of the ordinary when the internet goes down, it just decides it wants to take a break at times I seriously can't think of a single other thing haha, I really need help here guys.
So if anyone has any ideas, perhaps tests I could run to further isolate the issue please let me know. I appreciate any and all help given.