jetjockey696
21st Jan 2013, 16:21
Frills-free airline, AirAsia, has scrapped its daily flight from Kuala Lumpur to Colombo and vice-versa effective Feb 26 due to commercial reasons.
Affected passengers will be offered options to avoid any inconvenience that might arise due to the flight termination, the low-cost carrier said.
"Every affected passenger will be notified via their e-mail and short messaging service (SMS).
"AirAsia strongly urges passengers to keep their e-mail addresses and mobile numbers with their country code prefix updated in their AirAsia member profiles to ensure the airline can reach them to assist them," the budget airline said in a statement.
It said affected passengers have a choice to move their flights to an earlier date to or from Kuala Lumpur or Colombo without any extra charges and subject to availability of seats or they will be offered a credit shell for the value that they paid with a validity of three months or a full refund.
Passengers can also contact AirAsia's Customer Care Team via social media by tweeting to twitter.com/AskAirAsia for further enquiries about the route termination.
Affected passengers will be offered options to avoid any inconvenience that might arise due to the flight termination, the low-cost carrier said.
"Every affected passenger will be notified via their e-mail and short messaging service (SMS).
"AirAsia strongly urges passengers to keep their e-mail addresses and mobile numbers with their country code prefix updated in their AirAsia member profiles to ensure the airline can reach them to assist them," the budget airline said in a statement.
It said affected passengers have a choice to move their flights to an earlier date to or from Kuala Lumpur or Colombo without any extra charges and subject to availability of seats or they will be offered a credit shell for the value that they paid with a validity of three months or a full refund.
Passengers can also contact AirAsia's Customer Care Team via social media by tweeting to twitter.com/AskAirAsia for further enquiries about the route termination.