M.Mouse
11th Jan 2013, 13:23
This one has me stumped.
Sony Vaio VGN-FZ21E running 32bit W7. I installed a legitimate copy of W7 Home Premium on it for the owner a year or so ago. All running fine until two days ago when he booted and found the keyboard was not working when he tried to enter his password.
Using the on-screen keyboard to enter the password the laptop boots but once booted the laptop keyboard still does not work.
I booted from a USB floppy drive into DOS and the laptop keyboard functions perfectly in DOS!
Device manager is showing the keyboard correctly as a PS/2 keyboard, driver update reports the driver(s) are up to date.
I used a genuine W7 Home Premium SP1 disk to repair the OS. All worked as it should but still the keyboard doesn't work.
The laptop has Avast on it. I ran Hitman Pro, Combofix, tdsskiller, Spybot S & D and Malwarebytes with one or two suspect items found but the problem remains.
The keyboard doesn't work in safe mode either.
Plugging in a USB keyboard works.
It has me stumped and Google has not thrown up any answers.
I have also tried removing battery and power, etc, etc.
I would be grateful for any suggestions however wacky!
Sony Vaio VGN-FZ21E running 32bit W7. I installed a legitimate copy of W7 Home Premium on it for the owner a year or so ago. All running fine until two days ago when he booted and found the keyboard was not working when he tried to enter his password.
Using the on-screen keyboard to enter the password the laptop boots but once booted the laptop keyboard still does not work.
I booted from a USB floppy drive into DOS and the laptop keyboard functions perfectly in DOS!
Device manager is showing the keyboard correctly as a PS/2 keyboard, driver update reports the driver(s) are up to date.
I used a genuine W7 Home Premium SP1 disk to repair the OS. All worked as it should but still the keyboard doesn't work.
The laptop has Avast on it. I ran Hitman Pro, Combofix, tdsskiller, Spybot S & D and Malwarebytes with one or two suspect items found but the problem remains.
The keyboard doesn't work in safe mode either.
Plugging in a USB keyboard works.
It has me stumped and Google has not thrown up any answers.
I have also tried removing battery and power, etc, etc.
I would be grateful for any suggestions however wacky!