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View Full Version : Airline Customer Advocate


PPRuNeUser0198
8th Jul 2012, 05:20
Established (http://www.airlinecustomeradvocate.com.au/General/Default.aspx) 01 July.

maggotdriver
8th Jul 2012, 07:15
Where's the popcorn? This will be funny!:}

neville_nobody
8th Jul 2012, 09:00
Given it is not a public department what's the story? Is it some backdoor way of a law firm trying to drum up lawsuits?

1a sound asleep
8th Jul 2012, 09:50
The ACA is funded by the participating airlines.

KRviator
8th Jul 2012, 09:52
Owned and operated by Qantas, apparently...Whois lookup entry (http://tools.whois.com.au/whois/?domain=airlinecustomeradvocate.com.au&rd=1)

Whois response for airlinecustomeradvocate:
Domain Name airlinecustomeradvocate.com.au
Last Modified 29-Jun-2012 02:34:20 UTC
Registrar ID Melbourne IT (http://javascript<b></b>:whoisQuery('REGISTRAR ID Melbourne IT');)
Registrar Name Melbourne IT (http://www.melbourneit.com.au/)
Status ok
Registrant Qantas Airways Limited
Registrant ID ABN 16009661901
Eligibility Type Company
Registrant Contact ID 06641O1296575
Registrant Contact Name Bradley Tate
Registrant Contact Email [email protected] ([email protected])
Tech Contact ID 06642T1296575
Tech Contact Name Bradley Tate
Tech Contact Email [email protected] ([email protected])
Name Server ns3.netregistry.net (http://javascript<b></b>:whoisQuery('HOST ns3.netregistry.net');)
Name Server ns1.netregistry.net (http://javascript<b></b>:whoisQuery('HOST ns1.netregistry.net');)
Name Server ns2.netregistry.net (http://javascript<b></b>:whoisQuery('HOST ns2.netregistry.net');)

gordonfvckingramsay
9th Jul 2012, 05:14
Under the about us tab......

The Airline Customer Advocate (ACA) provides a free and independent service to eligible customers of major Australian airlines by facilitating the resolution of unresolved complaints about airline services.

Not really independant is it? Couldn't be trying to dig up dirt on other airlines could they? :suspect: And nowhere do they disclose their rather direct link to QANTAS only.

ButFli
9th Jul 2012, 12:05
Given it is not a public department what's the story? Is it some backdoor way of a law firm trying to drum up lawsuits?

5 seconds on Google would tell you that it is set up by the Federal Government and the Advocate is appointed by the Transport Minister. It is funded by the participating airlines.

The fact that the domain name is owned by Qantas is a bit suspect. The whole thing is a toothless tiger anyway because the Advocate has no power to make binding decisions.

HF3000
9th Jul 2012, 12:21
I heard a spokeswoman from them interviewed by phone on ABC radio this morning. After she used the phrase "The airlines are committed to this process" twice, Red Symons hung up on her. I was rolling on the floor laughing.

ejectx3
9th Jul 2012, 12:27
Oh please tell me that's true! That made my day.

HF3000
9th Jul 2012, 12:53
Oh it's true dude... she was "GONGED" in olde Red style...:O

ejectx3
9th Jul 2012, 13:00
Audio link.... That's all I want for xmas.... Please tell me it is on teh interwebs somewhere..... Please...

HF3000
9th Jul 2012, 14:58
Can anyone find a Red Symons morning show on ABC 774 Melbourne Podcasts? I can't find it. Stubbsy has one but I can't see one for Red.

gobbledock
10th Jul 2012, 01:29
Another way to deflect from the real aviation issues - Safety!
Standard goverment tactic to allegedly show it is active within aviation. Set up a website with the Rat. Nice one.
Let's concentrate on broken bag handles, salad wraps containing brown lettuce, lost panama hats onboard the NTL/BNE service, how about 'ramp staff throwing my bag too hard', hosties who won't smile, and the old favorite of 'some bastard stole my moth eaten cardigan out of my locked 1960's suitcase'.
Yep, an utter load of bollocks and pony pooh.

Clare Prop
10th Jul 2012, 05:00
Can they silence screaming babies? That's all that really matters when I am SLF.