SloppyJoe
31st Oct 2011, 09:11
A question for someone legally minded.
The conditions of carriage on the airlines website state.
17.3. Change in transportation due to changes in schedule (other than force majeure circumstances)17.3.1. Passengers must be notified about the predicteded delay of a flight.
17.3.2. In case of change in transportation because of change of schedule (other than force majeure circumstances), the Airline shall render services to the Passenger, until it fulfils his/her transportation to the point indicated in the ticket.
17.3.3. List of services rendered to the Passenger depends on the duration of flight delay:
- In case of delay of flight for more than 2 hours, the Passenger shall be provided with soft drinks;
- In case of delay of flight for more than 3 hours, the Passengers shall be provided with communication services (1 local and/or long-distance telephone call), meals and soft drinks;
- In case of delay of flight for more than 6 hours, the Passengers shall be accomodated in hotel, provided with transportation between airport and hotel, meals and beverages.
Meals for the Passengers (breakfast, dinner, supper) shall be provided depending on time of the day.
The Passengers, who permanently reside in the point of flight delay, shall not receive hotel accomodation before the time of taking decision to postpone the flight for the next day.
Any additional expenses of the Passenger shall not be compensated.
17.3.4. In the points of transit or transfer, services shall be rendered to the Passengers in case of approved reservation for the next leg of the route, if the connection flight was missed, or a flight was delayed through the Airline’s fault.
They have just sent an email saying there is a change of 24 hours to a later flight.
Obviously they are required to pay compensation as stated in their own rules but are claiming that as they told us their part is now done. They are offering no compensation. Its as if they think they have done the first bit so it negates the rest.
The question I have is if we can't get them to provide a hotel prior to departure can we stay in the four seasons, eat in expensive places, get a limo to the airport etc, basically cost the :mad: a fortune and then claim it back through a solicitor once at home?
This is due to the floods in BKK reducing their loads so they are reducing flights. It is not force majeure as BKK is still open and there is no reason as to them being unable to uphold their part of the contract.
Any advice appreciated.
Thanks.
The conditions of carriage on the airlines website state.
17.3. Change in transportation due to changes in schedule (other than force majeure circumstances)17.3.1. Passengers must be notified about the predicteded delay of a flight.
17.3.2. In case of change in transportation because of change of schedule (other than force majeure circumstances), the Airline shall render services to the Passenger, until it fulfils his/her transportation to the point indicated in the ticket.
17.3.3. List of services rendered to the Passenger depends on the duration of flight delay:
- In case of delay of flight for more than 2 hours, the Passenger shall be provided with soft drinks;
- In case of delay of flight for more than 3 hours, the Passengers shall be provided with communication services (1 local and/or long-distance telephone call), meals and soft drinks;
- In case of delay of flight for more than 6 hours, the Passengers shall be accomodated in hotel, provided with transportation between airport and hotel, meals and beverages.
Meals for the Passengers (breakfast, dinner, supper) shall be provided depending on time of the day.
The Passengers, who permanently reside in the point of flight delay, shall not receive hotel accomodation before the time of taking decision to postpone the flight for the next day.
Any additional expenses of the Passenger shall not be compensated.
17.3.4. In the points of transit or transfer, services shall be rendered to the Passengers in case of approved reservation for the next leg of the route, if the connection flight was missed, or a flight was delayed through the Airline’s fault.
They have just sent an email saying there is a change of 24 hours to a later flight.
Obviously they are required to pay compensation as stated in their own rules but are claiming that as they told us their part is now done. They are offering no compensation. Its as if they think they have done the first bit so it negates the rest.
The question I have is if we can't get them to provide a hotel prior to departure can we stay in the four seasons, eat in expensive places, get a limo to the airport etc, basically cost the :mad: a fortune and then claim it back through a solicitor once at home?
This is due to the floods in BKK reducing their loads so they are reducing flights. It is not force majeure as BKK is still open and there is no reason as to them being unable to uphold their part of the contract.
Any advice appreciated.
Thanks.