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Ancient Observer
14th Jul 2011, 11:27
Just one to file away should you need it......

Ipod/itunes tip for non-techies.

Bought 2nd daughter a new ipod touch recently, to replace a dead ipod whatever. Connected it to our home pc (XP, SP3, itunes 10.3.1) and all worked as one expects.

Then, 2nd daughter tried to connect it to her machine (Vista, itunes 8 something). Itunes just would not recognise the ipod. As she's got 28Gb of tunes on the pc, and wanted many of them on the ipod, we needed to fix that.
First thought - update itunes to 10.3.1.
The "itunes update" server was "not availaible right now, check your Internet connection or come back later"

it said that for about 2 hours.

Googled the problem.
There are lots of people who have this problem (itunes not recognising ipods/ipads etc). Thus, there are lots of competing solutions.

Even the Apple help sites give different solutions, depending on which webpage you end up on.
Spent hours doing what Apple said - mucking about with msconfig, services, and various bits of pcs that I don't like to deal with. God knows what changes I made!!! none of them helped at all.

A casual comment from a technically competent mate about "drivers" sent me looking for drivers. Huh! Apple don't want non-techies like me to know where these are.

Item no. 173 in the Apple list of things you might do is to delete itunes and Quicktime, and to re-install a new version from their website.
Eventually, this is what I did.

I simply used the add/remove feature - or whatever Vista calls it,
1.Backed up the music to an external disk.
2.Removed the existing version of itunes and quicktime using add/remove.
3. Downloaded 10.3.1. (July 2011) from the website.

......it worked, first time. Quicker than all the pratting around that I'd already done. .

Wish I'd done that first time!

Parapunter
14th Jul 2011, 12:47
Better tip: Don't buy Apple memory hogging, money grabbing, bloatwared, blingtastic I-anything and save lots and lots and lots and lots and lots of money.

Ancient Observer
14th Jul 2011, 20:40
...para,
yup, Apple things are all of that. However, they (normally) work, and work intuitively.
My anti-Apple project extends to my Samsung phone, which works brilliantly. However, Samsung's Kies software is even worse than HP's printer software. It is a very real pain to connect an advanced Samsung phone to the pc. Normally, that is not a problem with I - whatevers.

mcdhu
18th Jul 2011, 14:01
AO, am I right in thinking that you didn't have to save the music to a separate medium but chose to do so for safety?

The reason I ask is that when I try to upgrade to the latest version of iTunes on the home PC, it tells me that it can't upgrade because the current version on the PC was not installed properly and that I should do what you did ie uninstall and reinstall. But I guess we will lose all the playlists etc within the current installation, but the newly reinstalled version should go looking for your music files within Windows (still Xp in my case) and take it all into the Library for you (me) to then reorganise into playlists etc?

Can anyone confirm/contradict?

Ancient Observer
18th Jul 2011, 15:20
I did not have to save the Tunes and playlists. Once I'd installed the latest version of itunes, it found them all.
As you suggest, the back up was "just in case". As it takes forever to load stuff, I thought a specifically created back up would be worthwhile, so I didn't have to go looking in my normal back up files.

However, after re-installation, it found 2 of everything, so I had to do the "Shift, File, Display exact duplicates" routine described in Itunes help, and then delete the unnecessary duplicates - which I identified by the date of their creation. - Date added in itunes terms. (If you do not already have date added along the top control bar, or whatever they call it, then right click on the bar and add it from the available list).

Hope that helps.
AO

mcdhu
18th Jul 2011, 17:09
AO

Yes, that probably figures. After your reinstall it went looking for - and found - your music files and then you 'forced' them upon it - hence the duplicates.

But I'm heartened that it retained the info about playlists despite the reinstall; that might give me the courage to do likewise!!

Many thanks for the info.

Cheers,
mcdhu