Advice please

[Nervous SLF]

Sorry to trouble you CC but as my sign on name says I am a nervous pax. However my wife and myself always fly business class, at our own cost no free upgrades but on one flight from London to Hong Kong I was made to feel unwelcome in business class. It was as though a couple of the CC thought I didn't deserve to be there. Now I always say please and thank you and never get loud or cause any problems. I hardly ever even ask questions so please any clues as to what I need to do to avoid this again ? Oh yes when I got on my wife was called by her name but I was called by an incorrect name.

[Betty girl]

Use a different airline!!

[Zabibi]

I'd say don't worry about it, and as said change airline! Sometimes my colleages have said stuff like ''yeah the business class pax seem to wanna eat everything on the menu because they're using it to max since their employer is paying''
Well it's your right to use it though. I would too if I was flying business class!

[bondim]

I suggest you write to the airline, the crew should not behave that way! But be sure you did not misunderstand the situation, calling you by the wrong name could possibly have been an innocent mistake, for example.

[2ndbreak]

Maybe if they got your name wrong...they might have confused you with a staff passenger, as we know from the passenger list who is travelling on a staff ticket...still doesn't excuse the crews behaviour!

[Nervous SLF]

Thank you for your answers, I may well have been a tad mistaken and perhaps they were having a bad day. The food is sometimes a bit to rich for me so I don't always eat meals, however that was all there was, there was no snack food available. I being innocent didn't think that the other pax had eaten it all :)

Oh yes, sorry forgot to say how much I enjoy reading your comments about other pax, I don't think I have been mentioned :)

[gchangflyer]

i would write to the airline about their unwelcoming demeanour...you are their guest,you deserve to be treated that way!

[lowcostdolly]

Hmmm....... Nervous SLF you don't say which airline is alledged to have treated you in this way, Not BA by any chance is it?

Even if it isn't you have access to somebody who has worked for 35 years as a CC/CSD and union official as well at that airline. He is a "good and honest sort" apparently (you said it) so you would have been able to trust him to answer your rather trivial concerns, wouldn't you?

BTW "nervous SLF" usually worry about bits falling off the plane and strange noises not being called by an incorrect name or their catering/image in business class. They also are too nervous to know/care about free upgrades as well.

I spy with my little eye something beginning with T :eek:

And it isn't Tightslot who has already rumbled you :ok:

[Nervous SLF]

Sorry to disapoint you lowcostdolly but no it was not BA, I only posted because flying scares me so much that I was wondering if I give off the wrong kind of signals that make CC treat me like that. I will not mention the airline because as I said it was only one flight but hey don't let that stop you trying to get me to slate all the CC with that airline. As for being a troll well I am sorry but the mod and yourself are wrong again I just wanted a range of views from neutral CC not get a biased view from someone I know. Finally if I find someone to be honest in their dealings with me I will say so, if that makes me a troll then you and the mod are correct afterall. Have lots of good safe flights.

[Dawdler]

Forget the name thing, that could easily be a mistake or wrong info. The sentence that go my attention was this:
I was made to feel unwelcome in business class. It was as though a couple of the CC thought I didn't deserve to be there.
I often travelled business class in the past and I have encountered the occasional CC who seemed to think that they allowed passengers aboard their aircraft under sufference. They were very rare however, in the main, CC were polite, sometimes fun and not insulting.

There is no doubt that the mood of CC can affect that of the customers. I remember once being on the last flight of a GO aircraft before it was to be repainted in easyjet colours. The crew were due to get their new uniforms the next day. To say that the crew were sad is putting it midly. By the end of the flight, the PA's were done in tears and had a sobering effect on most of the passengers.

On that theme, Barbara Cassini seemed to have had the legs chopped from under her somewhat prematurely. I wonder if BA ever regretted their decision to get out of Loco so early?

[lowcostdolly]

Nervous SLF, thank you for your response.

I'm not disappointed or actually that bothered which airline it was. I just thought if you walked into a business class cabin (or any cabin) on a BA flight and started singing DH's praises it might explain why you may have felt "unwelcome" ;)

I somehow feel that not many of BA employees or in fact the 6000 odd who voted yes would see him as a "good and honest sort". Those that are after seeing his branch accounts which seem to have either disappeared or are being witheld would probably not agree with you either.

For somebody who is apparently so nervous of flying to approach the CC I find it amazing that you then walk right into the CC forum on this site when their is an SLF forum in which "passenger friendly" CC and Pilots regularly post to answer any queries. Why did you not go there instead of here? You see where me and the Mod may have got the impression re trolling?

And if you want some genuine advice from an unbiased SCCM who does post in the SLF forum re your OP here it is;

If you feel you have issues on the day the speak to the SCCM on the day and allow us to do something about the percieved problems. We are used to dealing with nervous SLF and our role (among many) is to trouble shoot customer issues.

Coming on here and being percieved as trolling etc has not solved your issue has it? If you had talked to the SCCM on the day he'she should have been able to address it. At the very least it was only fair you gave then the oppotunity to do so.

Just my twopenneth.........

[QueenBuzzzzz]

Nervous SLF.... there are some wonderful courses in almost every country that address the common affliction of the fear of flying. I have had many pax on board that say they are very worthwhile. As to your actual flight, I don't believe you're a troll. Your expectations weren't met and that compounded your problem. Like any business, we have staff that aren't suited to the job, but the majority of crew have a high level of professionalism, regardless of internal and external demands. Two people can ask me for the same thing in two different ways and my response can differ greatly. Treat me like a human/friend/equal and I will be yours for the flight. Go the other way and I will still serve, but with a heavy heart. Names can be difficult to pronounce depending on culture. My name is a burden and is ALWAYS incorrectly pronounced. I gently explain how it is pronounced and then usually don't bother a second time. As to saying you didn't feel you belonged there, I would ( gently) suggest that this may be an inadequacy in your self belief, as we do not know who had been upgraded, used points or paid full fare. As stated, if you have a problem, then please raise it during the flight so it can be addressed.

[Sbirdseyeview]

I would write to the airline directly, mate. Voice it out. You can do it. :ok:

[ChicoG]

Without a doubt every airline has its (hopefully) small share of cabin crew who treat passengers like an inconvenience rather than un raison d'etre (admittedly some more than others).

I once started getting a lecture from a flight attendent who decided my trivial, but initially quite polite, complaint about video tapes of one particular film having no audio, and requesting a change, went out of the bounds of decency for a passenger in First class. (Yes, it was a while ago).

Having put her in her place, and got what I requested with the help of someone less argumentative and with slightly more intelligence, the rest of the flight went perfectly smoothly.

And no, I wasn't concerned about eyedrops and snot in the food and drink; unbeknown to her, I was friends with just about every other member of the crew, including all of the supervisors.

When a few of us sat down post-flight in the hotel bar to discuss it, I was most amused to hear the list of "crimes" I was supposed to have committed, all of which existed only in her rather feeble mind. It turned out she was one of the airlines "precious" employees.

Needless to say, that is one of the few times I have not considered the matter closed, and had her dragged in on her day off for a bollocking.

And no, it wasn't BA, and yes, I think the vast majority of cabin crew do a fantastic job and I will back them to the hilt.

So don't let one miserable sod ruin your flying experience. I think that should also go out to all of those wonderful cabin crew who most of us do appreciate but probably don't do enough to let them know.