rans6andrew
16th Jun 2011, 10:35
'Er Indoors has had her Hotmail account "suspended" by Microshaft and is not able to satisfy the faceless ops that she is who she is and it is her account. There is no explanation/reason for the suspension. The more frustrating effect of this is that her Messenger is also disabled which cocks up her work (she mans a distributed telephone helpdesk in which the helpers use messenger to talk to each other while keeping the customer on the phone).
One of the issues is that the mail account has been running for many years, since before account security questions were as mature as they are today. The other issue is that MS will only send her a reset password to an email account on record with them and we don't have the account at NTL anymore .......
So she has a stream of automated messages from MS telling her that she has not supplied sufficient info but not telling her what info is incomplete/wrong/required. They have asked for copies of recent mails sent out with who,when,content,attachment info but this info is all locked up in her sent mail folder which she can't access......
Talk about Catch 22.
Any ideas?
One of the issues is that the mail account has been running for many years, since before account security questions were as mature as they are today. The other issue is that MS will only send her a reset password to an email account on record with them and we don't have the account at NTL anymore .......
So she has a stream of automated messages from MS telling her that she has not supplied sufficient info but not telling her what info is incomplete/wrong/required. They have asked for copies of recent mails sent out with who,when,content,attachment info but this info is all locked up in her sent mail folder which she can't access......
Talk about Catch 22.
Any ideas?