Outlook & MS Word

[d192049d]

OK my IT chappies cannot help me....so thought I would ask here...

I have MS Word set as my email editor and for some unknown reason when selecting a new mail or replying / fwding etc....Outlook has decided in its infinite wisdom that Word is not installed and thus will use outlooks integral editor. Further I notice when running task manager that Word is running even though I have not started it?

Anybody any ideas?

Cheers all

Mike

[Mornington Crescent]

Which outlook and which word are you using?

[stickyb]

I have MS Word set as my email editor


Exactly where did you set MS Word as your email editor? Under internet options or in outlook?

[d192049d]

Office 2003 for the version on Windows XP......set the editor within Outlook...Tools / Options / Mail Format...

Thanks

[Mike-Bracknell]

Office 2003 for the version on Windows XP......set the editor within Outlook...Tools / Options / Mail Format...

Thanks

Please double-check that BOTH Outlook AND Word are of the same version.

Then, check what happens if you set Outlook Editor to be the default. (Does the instance of WINWORD.EXE start as well?)

Then change the settings back to using MS Word, and check again whether WINWORD.EXE is run.

Also, check in your Event Viewer for specific events occurring at the time you start Outlook and when you click "New Message".

Perform a "Detect & Repair" on both Word and Outlook.

Finally, go to Microsoft Update and see whether you're missing any service packs for MS Office. If so, install them, if not, download the latest and reinstall it anyway.

Then, if it's not fixed after all that, or you've not stumbled across the real reason for the error, then come back to us with a list of your installed programs so we can have a look at what you're running on the PC which might give us an idea.

[d192049d]

Thanks MB...will give it a go...cheers for your help!