E-Mails

[RedhillPhil]

This has never happened to me before.
My ISP is Tiscali (stop sniggering at the back!)
In the last couple of days any e-mails sent to me are blank. Blank in that the header information (from, subject, time sent etc) is there but the message is missing. Now, if I press the answer button to send a reply the message will appear at the bottom of the answer page as it normally would when replying. If I forward the (blank) message on to my office I can open the message there. What does the team think? The Tiscali so-called help desk haven't a clue.

[mad_jock]

Sounds like there is something squiffy with your fonts.


It could be.....

Your email viewer is set to use a font that isn't working as default in your message viewing window. When you go for a reply or forward it uses a different font which is working.

You viewer is set to use different colours depending what it is doing and you have white on a white back ground set for reading.

An easy way to check would be to create a new account on the machine then log into that one and see if that solves it.

If it does I am will to bet kids/grand kids will be to blame.

It will be a local problem and nothing that your ISP will be able to help with especially the numb nuts on first line support.

[AnthonyGA]

Diagnosis is extremely difficult without knowing how you access your e-mail. Through the Web with a browser (Internet Explorer, Firefox, etc.)? With an e-mail client like Thunderbird, The Bat, Outlook or Outlook Express, etc.? It would also be necessary to see the raw e-mail messages (all e-mail is plain text internally) to see how they are formatted. My guess is that the e-mails are arriving with both plain text and HTML versions, and the version that your e-mail viewer chooses to display is incorrectly formatted, or some option has been changed to suppress display of one of the versions. When you reply, the other version is picked up and displayed after your text. When the message arrives at the office, the office viewer (whatever that might be) correctly displays the appropriate message segment. If this has just started happening "all by itself," perhaps Tiscali is putting your e-mail through some new spam or virus filters that are changing the internal format of the message and confusing your viewer.

[FullOppositeRudder]

If you are using Thunderbird or a similar email program within your own computer, you should have an option to use the view / message source tab which should show the entire email as it was received by your computer before the email program did all of the nice formatting work to "make it look pretty". If your can recognise the email message in amongst all of the other stuff (and it should be there in a block of text), then it suggests that your problem is with a local parameter setting as suggested by others earlier.

'Tis a strange one though - never seen anything like it before. These computers are full of surprises :ooh:.

regards,
FoR

[mad_jock]

I have.

And to quote the dad "little bastid why can't he look at porn like any normal kid"

White text on a white background cause he hadn't been allowed to go round to a mates house to watch a film.

[groundbum]

have you tried the first line of defence and rebooted the pc? Often things go a little weird in memory etc so a restart is the first thing to try

G

[sky9]

Is it worth doing a system restore back to before the problem started?

I got some strange happenings a couple of weeks ago and restoring the computer resolved the issue.

[RedhillPhil]

Geek from the computer shop arrived to-day and got stuck in. Apparently it was something to do with the settings. A suggestion was that one of the fruits of my loins had been looking at movies that weren't necessarily of the holiday type, tried to wipe all record of the site being looked at and had also re-set the e-mail thingy.
All fixed now.