Pedota
11th Mar 2010, 20:15
The ACCC has released its Airport monitoring report 2008–09: price, financial performance and quality of service monitoring (see
Airport monitoring report 2008?09: price, financial performance and quality of service monitoring (http://www.accc.gov.au/content/index.phtml/itemId/917763))
Today’s Australian has jumped on the fact that Sydney has been deemed the worst airport for four consecutive years.
It's four in a row for Sydney as the nation's worst airport
Steve Creedy, Aviation writer
From: The Australian
March 12, 2010
THE consumer watchdog has slammed Sydney Airport's performance, as the nation's premier gateway was labelled Australia's worst major airport for the fourth consecutive year.
The latest Australian Competition & Consumer Commission annual report on airport performance again put Sydney behind first-ranked Brisbane, Adelaide, Perth and Melbourne on a range of measures.
"This year's report has found the performance of Sydney Airport to be of the greatest concern," ACCC chairman Graeme Samuel said. "The indications are that Sydney has increased profits by permitting service quality to fall below that which airlines reasonably expect."
Mr Samuel said it appeared investment in the international terminal had been slow and noted that while Sydney was the only airport to report a fall in passenger numbers, it managed to increase its revenue and profit margins. It also recorded the highest average price of $13.63 per passenger, compared to $7.96 at Melbourne.
"While airlines lowered their airfares to attract business in the current global economic slowdown, the airports appear to have enjoyed the security of guaranteed prices as well as benefiting from the airlines' efforts to encourage travel," he said.
The ACCC found average per passenger prices at Sydney increased by 5 per cent while Brisbane recorded the highest increase of 13.6 per cent for the second year in a row.
Adelaide levied the second-highest average per passenger charge of $11.70, followed by Brisbane ($8.56) and Perth ($8.25).
"Despite being the only airport to have a decline in passenger numbers, Sydney Airport maintained the largest, as well as the largest increase, in operating margin," it said.
The regulation of monitored airports is due to be reviewed by the Productivity Commission in 2012 and airports are already lobbying furiously to have it changed, arguing the methodology the ACCC uses is flawed.
Sydney Airport said yesterday the report was out of date.
It said its $500m international terminal upgrade had progressed since the survey was done in 2008-09, with an expanded departures area, a combined Customs hall, new security screening area and more food, beverage and retail outlets. It said construction at the airport had been under way since 2007 and "may have, understandably, impacted on the customer experience".
Sydney Airport moved to pre-empt the ACCC report earlier this week by releasing its own passenger survey showing 84 per cent of respondents rated the terminal seven out of 10 or above and one third were highly satisfied.
It has written to the Productivity Commission questioning the fairness of some of the ACCC's service quality measures, such as the length of time spent at airline check-in counters. The airport also criticises the use of airline surveys to prepare the report, claiming airlines have a commercial interest in talking down the performance of an airport.
Airport monitoring report 2008?09: price, financial performance and quality of service monitoring (http://www.accc.gov.au/content/index.phtml/itemId/917763))
Today’s Australian has jumped on the fact that Sydney has been deemed the worst airport for four consecutive years.
It's four in a row for Sydney as the nation's worst airport
Steve Creedy, Aviation writer
From: The Australian
March 12, 2010
THE consumer watchdog has slammed Sydney Airport's performance, as the nation's premier gateway was labelled Australia's worst major airport for the fourth consecutive year.
The latest Australian Competition & Consumer Commission annual report on airport performance again put Sydney behind first-ranked Brisbane, Adelaide, Perth and Melbourne on a range of measures.
"This year's report has found the performance of Sydney Airport to be of the greatest concern," ACCC chairman Graeme Samuel said. "The indications are that Sydney has increased profits by permitting service quality to fall below that which airlines reasonably expect."
Mr Samuel said it appeared investment in the international terminal had been slow and noted that while Sydney was the only airport to report a fall in passenger numbers, it managed to increase its revenue and profit margins. It also recorded the highest average price of $13.63 per passenger, compared to $7.96 at Melbourne.
"While airlines lowered their airfares to attract business in the current global economic slowdown, the airports appear to have enjoyed the security of guaranteed prices as well as benefiting from the airlines' efforts to encourage travel," he said.
The ACCC found average per passenger prices at Sydney increased by 5 per cent while Brisbane recorded the highest increase of 13.6 per cent for the second year in a row.
Adelaide levied the second-highest average per passenger charge of $11.70, followed by Brisbane ($8.56) and Perth ($8.25).
"Despite being the only airport to have a decline in passenger numbers, Sydney Airport maintained the largest, as well as the largest increase, in operating margin," it said.
The regulation of monitored airports is due to be reviewed by the Productivity Commission in 2012 and airports are already lobbying furiously to have it changed, arguing the methodology the ACCC uses is flawed.
Sydney Airport said yesterday the report was out of date.
It said its $500m international terminal upgrade had progressed since the survey was done in 2008-09, with an expanded departures area, a combined Customs hall, new security screening area and more food, beverage and retail outlets. It said construction at the airport had been under way since 2007 and "may have, understandably, impacted on the customer experience".
Sydney Airport moved to pre-empt the ACCC report earlier this week by releasing its own passenger survey showing 84 per cent of respondents rated the terminal seven out of 10 or above and one third were highly satisfied.
It has written to the Productivity Commission questioning the fairness of some of the ACCC's service quality measures, such as the length of time spent at airline check-in counters. The airport also criticises the use of airline surveys to prepare the report, claiming airlines have a commercial interest in talking down the performance of an airport.