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View Full Version : Where There's Smoke There's panic


robtheblade
22nd Dec 2009, 14:43
I found the below on Bali Update. Not sure where to post this, but it typifies Indonesia.


Where There's Smoke There's Panic
9 Passengers Injured When Smoking Engine Causes Panic on a Batavia Air Flight at Bali's Airport.

9 passengers among 148 on board a Boeing 737-400 operated by Batavia Air sustained injuries requiring hospital treatment when panic ensued after large amounts of smoke spewed from one of the engines on start-up prior to push back at Bali's Ngurah Rai International Airport on Thursday, December 3, 2009.
The passengers on BTV701 fell victim to a bad morning following a dreadful night on what was to have been a direct flight from the East Java capital of Surabaya to Kupang on the island of Timor on Wednesday. However, the emergency "belly landing" of a Merpati Fokker 100 at Kupang on Wednesday, closed that airport for a number of hours causing the Batavia Air flight to divert to land in Bali.
According to the national news agency Antara, the passengers were disembarked in Bali and left to largely fend for themselves for an entire night at the airport. Snack boxes were reportedly supplied the passengers, but requests for meals and accommodation were rejected by Batavia Air staff who purportedly told the passengers that such compensation was only available when the delay was the fault of the airline.
When confirmation that the Kupang runway was re-open the Batavia Air passengers were loaded for an 11:00 am departure for their original destination of Kupang. On board with seat belts buckled Captain Cholil Arief started engine No.1 without incident but when he engaged engine No. 2 accumulated fuels billowed into clouds of smoke that caused passengers to panic, open an emergency exit and begin leaping from the plane.
In the resulting shuffle and panic, 9 passengers suffered injuring which included broken legs that were treated at a local hospital.
Batavia Air insists that the smoke emitted from the engine was within normal operating parameters and certainly not the basis for evacuating the aircraft, an act that was never ordered by the cabin crew or the cockpit.
Separately, the Director General of Civil Aviation, Gerry Bhakti Singayuda, criticized the crew for failing to calm the passengers and maintain order on their aircraft.
The emergency slide on the Batavia Air B737-400 had to be refitted before the aircraft could return to service.

Avman
22nd Dec 2009, 15:24
Now we oldy pax, who were used to sit and watch flames and smoke pouring out of the old piston airliners when they started up, wouldn't bat an eyelid. What softies pax are these days ;)

limelight
22nd Dec 2009, 17:54
Not condoning the actions of the SLF, but this is a symptom of the public's complete lack of confidence in the aircrew. It will take some serious PR (and a lot of time) to fix. Not just this airline, but every domestic Indonesian outfit.

ab33t
22nd Dec 2009, 19:20
Hope they are all ok.

PK-KAR
22nd Dec 2009, 19:39
Several were severely injured in the panic...
The number of incidents and accidents here in recent years, and poor crew training on "panic management" have resulted in bizarre events... leaving the crew with little ability to stop the panic.

One overrun several years back resulted in an uncommanded evac after a passenger refused to believe that the situation was under control and that there was no fire risk, the passenger physically assaulted one of the cabin crew and he went on to opening the door and jumping out... everyone else then thought, what the heck, let's go.

Another overrun where an evac was commanded, resulted in the pax refusing to be directed by the cabin crew and ended up opening a door deemed unsafe to use by the cabin crew, the FA blocking the door was injured and required medical treatment.

We've had pax picking fights with cabin crew when their oversized hand luggage was to be taken off the cabin into the hold... etc... etc... etc...

I know one F/A here who has a blunt object ready when instructing a rowdy passenger to switch off mobile phones or remain seated... in case she gets assaulted. :}

This is what happens when safety has been ignored for a few years... you invite these kinds of pax! :D

ExSimGuy
26th Dec 2009, 14:22
Out there, the 'standard' is 20kg suitcases that are almost too heavy to lift into the overheads (and almost too large to shut the overhead doors!) are de-rigeur! If you use the frequent flyers' facilities and wait until you are caled to board, there's nowhere to stow your carry-on bag:\

As for the cell-phiones - you don't need anything to wake you on arrival as the cacophony of text and phone-call tones would wake the dead:mad:

About time the Cabin Crews there carried stun-guns, kicked off the offending baggage, and confiscated cell-phone batteries:ok: