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View Full Version : Unbelted child - Family offloaded. Now what happens etc


beamender99
10th Dec 2009, 15:36
This morning a reliable source onboard relayed the following.

Flight was due to depart when a very young child would not accept being belted up in its seat. All efforts by the parents failed to resolve it so the family was offloaded and the flight left about 90 mins late.

I recognise it was a safety issue etc. but just a few questions.

How do CC handle such an event and how do they cope with some displeased pax during the duration of the flight ?
What happens to the offloads?
Do they have to buy another ticket ?

Quite a few years ago I along with my wife and children experienced a BA 747 LHR MIA flight delayed eight hours ex LHR.
An unfortunate initial delay for several reasons, then an offload of a nervous pax, need to feed the pax and crew ran out of hours.
The CC were very good and I was not aware of any seniors getting upset.

frontcheck
10th Dec 2009, 19:24
I would imagine the passengers offloaded would be a lot more displeased than the ones left onboard , as they are still getting to their destination albeit late.
There is no black or white answer to handling this situation, the groundstaff would need to calm the parents/child down and depending on the fare they may have had to pay a change fee or buy a new ticket, however if the same situation arose on the second attempt I doubt very much they would be given a 3rd ! :=

Glamgirl
10th Dec 2009, 19:40
It is unfortunate when this happens. A small child should be fairly easy to keep in a seat belt. If you have to hold them down, then that's what you have to do. Obviously the best thing to do, is to explain to the child before the flight what's going to happen, what's expected of them and how parents want them to behave. Parents should bring something to occupy the child's mind. Favourite teddy, colouring books/crayons and such like. I'd recommend toys without noise for obvious reasons.

If the cabin secure can't be done because of a child not being strapped in, then the last resort would be to offload them. Not ideal, of course, but we can't take off without everyone having their seatbelts on.

What happens next depends on the airline...

Gg

DX Wombat
10th Dec 2009, 20:02
From a passenger's point of view:What happens next depends on the airline..It also depends on the parents actually doing a proper job of being parents. If they cannot control a very young child then it bodes ill for that child's future. [I'm assuming the child has no intellectual disability which may have caused it to have a problem.] The problem is entirely the parents' and not the airline's. Well done whoever offloaded them. The thought of a child-sized missile hurtling through the cabin in the event of a crash fills me with horror.

boguing
10th Dec 2009, 22:37
DX Wombat. Couldn't agree more. As slf with young children, from a few months to teenagers, if you can't gettem to sit down and shut up, you are a failed parent. And Heaven help them when they become adults.

apaddyinuk
11th Dec 2009, 08:12
The amount of times I have had parents say to me "But he/she doesnt want to"!!!!
Im sorry, but you are a parent - not the childs slave...MAKE HIM/HER DO IT!!!!

matkat
11th Dec 2009, 08:30
Totally agree if you cannot make a child sit doing and put a belt on there is something seriously wrong with your parenting skills(lack off) my own children now teens have beens flying since before they could walk with no trouble ever! however saying that my grandson (3 half) would be a complete nightmare and I would never take him on an aircraft (I am his grand father not his parent) as I know this is what would happen even had a HUGE problem in clarkes getting shoes for him as he screamed the place down when attempting a fitting, his G/mother(divorced 20 years) is taking him on holiday next year, She is braver than me :mad:

lowcostdolly
11th Dec 2009, 12:39
About 3 years ago I met two and a half year old Lewis traveling with two adults playing at being parents on the AGP - LGW. Lewis had these two totally wrapped round his little finger.

First tantrum came from the Dad as they could not sit on the restricted seats on the front row and he objected loudly to row 2. Second tantrum came from the Mum when I would not give Lewis the extention belt she asked for to sit him on her lap.

" How am I going to get him to sit in his seat?" came the inevitable question. As a parent myself I was qualified to give some direct advice :}

Throughout the flight Dad had a fixation with the cloudy sky outside the window whilst Mum trailed around after Lewis letting him run riot and then placating him with Coke and Smarties :eek:!!!

Then came fasten seatbelts when the fun really started as our hyped up and tantrumming "little angel" had to sit down. I had to ask Dad to take some control so I could pass the cabin secure.

Next thing I know Lewis is out of his seat and climbing over the back to the row behind. My No 4 went to deal with it to no avail. I then had to tell the Captain the cabin was now unsecure and the reason why.

"you have 2 minutes to sort it out or we go around" was the reply. No pressure on me then!!!

I gave Lewis a firm telling off and he sat very still with a look of amazement on his face at the new sheriff in town. Cabin secure passed for the second time as the wheels are coming down.

We are feet from the ground when Mum takes Lewis and plonks him on the floor in the aisle because he is creating again. This is well into the critical stage of flight so I could not contact the F/D.

Heavy landing follows with Lewis flying forward and stopped by my No 4 beside me. Que more screams from him and then I got a tirade from his Father threatening to sue :ugh::ugh::ugh:

He changed his mind and mumbled grudging apologies when the Captain stepped in when we arrived on stand and informed him all had been captured on the video and was being submitted with the ASR/CSR.

If you can't act like a parent on a plane then don't travel on one until you can IMHO :ok:

suzib76
11th Dec 2009, 12:53
i just dont understand - sitting down and putting on your seatbelt/sitting in seat is not an option in the car, why would it be on a plane?

i agree the parents are probably going to be more upset at being offloaded, but lets face it if they cannot ensure they safety of a very young child then it is their problem noone elses

its like 'parents' who yell at their toddlers for running off in the supermarket - duh - hold their flamin hand, when are these people gonna realise that they are responsible for the child?????

Heliplane
11th Dec 2009, 13:00
We've taken our (now 2 and quarter year old) son on 3 round trips to LA so far and, perhaps more so than anyone else, I know the importance of strapping in!

On our last outbound flight (front row of economy on a BA744), he really did not want to sit on either of our laps and be strapped in. As we approached the runway, the screaming started and my wife and I got more and more embarrassed.

A very understanding FA told us not to worry about the noise - which kind of goes without saying but is nice to hear from the on board officials!!

We pushed through the tantrum and held him securely (with a mixture of our arms and a seatbelt) and as soon as we took off, he stopped crying and was a dream for the rest of the flight, much to our relief.

It's difficult to restrain a screaming/wriggling toddler but not impossible. However, this is totally the responsibility of the parents.

If the parents are unwilling or incapable of doing so, a "loose" child could be injured or could injure someone else. I agree that they should not be allowed to fly in these circumstances.

lowcostdolly
11th Dec 2009, 15:07
Suzib76......that was exactly what I said then and still do now :) Car seat or plane seat.......rules are rules.

We travel down a runway at approx 150 MPH. In a car it would be unthinkable to even do this speed. Even less have an unrestrained child on board yet some parents seem to think this is OK because we are on a plane??? Err......no it's not :=

Heliplane......absolutely to all your post! Noise from babies and children is accepted on a plane for a lot of reasons by the CC :ok:

What happens If I offload a parent who cannot control a child? I don't know at my company as I've never done it and I'm afraid to say I don't care anyway. My priority at that point is :

1) Safety of all on board
2) An on time departure which is in the interests of the majority of pax.

Capetonian
11th Dec 2009, 15:55
Sort of related question ......

What happens if a passenger becomes so nervous and hysterical before takeoff that he/she wants to disembark? Under what circumstances and at what stage prior to t/o would they be allowed to disembark, and would they qualify for a refund (I assume not!).

I'm asking because I recently had someone like this sitting next to me (strangely enough on a SA Airlink flight - maybe she knew something!) and in the end she decided to fly but it was (pardon the pun) a bit touch and go.

beamender99
11th Dec 2009, 16:14
What happens if a passenger becomes so nervous and hysterical before takeoff that he/she wants to disembark?

Re my original posting:-
We were on board but still at the gate when a passenger became too nervous to fly.
The flight was already late and BA de-planed us to eat prior to a replacement crew arriving.
The T4 food outlets had no warning of a Full 747 load of hungry travellers decending on them waving vouchers.

Re yesterdays offload. Some of the family were in club (but that might be an upgarde with frequent flyer miles.)

tomkins
11th Dec 2009, 16:26
Get real ,
a child having a hissy fit and not allowing itself to be strapped in, has no relation necessarily,to a parents ability to parent.Its what small children ,babies, do irrationally.:{

Fuel_on_Mixture_Rich
11th Dec 2009, 17:24
Agreed Tomkins, but if you couldn't strap said child into its car seat then I presume you wouldn't drive off regardless. It's no different on an aircraft - it might be potentially embarassing for parents WRT the racket junior may make, but it still needs to be done.

I speak from experience of this, but we got over it...and it was only the once! :}

tomkins
11th Dec 2009, 18:05
Quite agree,
I would not drive off until the situation was resolved and the belt was on.Slightly different in a plane that is trying to keep to a slot time.According to the initial thread the parents tried everything they could to secure the child and it seems they were offloaded in order to prevent further delays to the aircraft.I would not assume poor parenting skills though, (unless I had never had kids of my own).

Boomerang_Butt
12th Dec 2009, 03:25
If the child is old enough to spoken to, I find that being told rather firmly that the seatbelt must be worn often works because it's a) a stranger telling them and b) someone in uniform. Quite often mum & dad are doing their best but as we know little kids are little kids and sometimes just don't want to listen.

For example, little Johnny running up and down the aisle numerous times, asked parents to keep him in his seat, they didn't. Little Johnny just about knocked me over while I was carrying a coffee pot. looke Johnny in the eye (he was about 6), and said quite sharply, but not too meanly "Go sit down and put your seatbelt on, NOW". He did. For the rest of the flight. So sometimes they will listen to the crew because the crew seem more 'in charge' in the plane.

Of course if the kid doesn't want to listen and kicks up so much fuss (as this one obviously did) that it cannot be calmed or made to sit down then offloading may be the only option at that time.

I've also found with older kids that telling them how it works helps... e.g "We can't take off until I tell the Captain that everyone has their seatbelt on, and you haven't got yours on, you don't want everyone to be late do you?" or "The Captain can't take off until all the seatbelts are on and you don't want me to get in trouble do you?" often work wonders on older kids :E

Totally agree with sentiments above re: car seats & kids, some parents play 'dumb' but the car seat argument totally demolishes that ploy ;)

Matt101
12th Dec 2009, 06:13
I don't know what all the fuss is about. Slip them a sedative and problem solved! :}

Actually in all seriousness I have been asked for water by a parent who was about to do just that. I thought it was fantastic. Parents among the crew were horrified.

bigjames
12th Dec 2009, 07:24
I have travelled extensively, both short and long haul, with my son, now 2 years old. his first flight was at about 4 months HKG-SFO. that one went well and i have to say that (touch wood) we have been super lucky.

when he was smaller, we would bring a car seat and strap that in. during the flight he could be secured there (we always bought a seat for him). as we often fly business on long haul, that is getting more difficult as these new seats do not accomodate car seats. the issue for me is that a 2 year old really has limited concept of critical parts of flight and a regular seat belt does not secure him/her at all. indeed if a 2 year old were in a regular seat with a regular seatbelt, i do not believe it would restrain him/her in the event of a sudden stop.

airlines d a great job with these basinettes by the time the baby is 6 months old, the basinettes are just too small. it would be great if there were a widely accepted form of airline booster seat that could secure the 6 month to 30 month age group. by that time, i think they would be roughly big enough to be in a proper seat.

interested in any views on this.

dubh12000
12th Dec 2009, 08:29
Some airlines allow the regular booster seat to be used, others not. I seem to remember BA being ok with ours, Aer Lingus not.

lowcostdolly
12th Dec 2009, 11:49
Bigjames I totally agree with you re an airline provided booster seat :ok:

Most carriers will allow a car seat up to 36 months but all the regs are in the very small print....the stuff that nobody reads ;) Hence you have people turning up with seats which can be used in normal flight for sleep/feeding etc but according to the regs are not suitable during take off/landing and turbulence...the very times you need to secure the child!

Airlines providing these seats would involve cost which would ultimately be passed onto the parents.......would they be prepared to pay?. I don't know. I would but when you see parents who don't feel junior should have to sit down for the take off/landing roll to ensure his safety I'm not so sure.

Personally as a parent I feel that 2 years for the own seat rule as laid down by the CAA is too young. Some two year olds are fine but many are not for the reasons of size and temperment. However CC have to ensure this rule because if we don't and something happens as a result of us using our discretion we and our company are liable. An airline provided booster seat for use up to 36 months would be a great idea IMHO.

bigjames
12th Dec 2009, 13:12
i would be prepared to pay a reasonable supplement for a booster seat. just as i am prepared to pay for a rented child seat with any rental car company. hardly likely to be a huge extra cost.

Boomerang_Butt
12th Dec 2009, 14:01
Booster seats ( as opposed to car seats/capsules) are not allowed in Australia as the booster seat itself is not secured to the aircraft seat. Only car seats (capsules) with certain attachment points are allowed, so I think there might be a problem there with booster seats, if you're referring to the ones used by older kids that can sit upright rather than by babies.

If the seat is only secured when the seatbelt is done up around the child then it's not really safe in the case of turbulence, I guesss this is why they are banned for use. Kind of the same reason we're told kids shouldn't sit on pillows for takeoff and landing.

Another issue I deal with on a regular basis is parents not wanting to sit the child up for landing because they're asleep. Trying to explain why a seatbelt won't work that way is proving to be very difficult, as 95% of them don't seem to understand why we're asking. Same goes for arm rests being down for landing... do we really have to give parents to gory details so they'll do as we ask? (Actually I had to once, as the mother was absolutely refusing)

A quick whisper of 'it will stop you crushing your child if we stop suddenly' did the ttrick though! :E

bigjames
12th Dec 2009, 14:46
of course the child seat has to be properly secured. but i do not understand why they can be properly secured in a car and not a plane. i have secured a good seat plenty of times. of course for take off and landings we have complied with the airlines sop, ie cx sq they have belts, ac they just say hold on tight. but in flight, esp for long hauls, we can let down our guard for a bit in the knowledge that the child is secure.

Boomerang_Butt
12th Dec 2009, 15:48
I'm thinking that booster seat means something different in your part of the world perhaps. The ones I'm speaking of are basically a moulded plastic or foam seat that the kid sits on, and the seatbelt passes across the front and sometimes under 'arms' on the side of the seat. These are not allowed in Aus because nothing aside from the seatbelt secures it. Whereas car seats have the attachment point which goes over the seat back, which is why they have to be in certain locations in the cabin and not just any seat.

Sorry for any confusion!

jetset lady
12th Dec 2009, 19:15
but i do not understand why they can be properly secured in a car and not a plane.


Not having children, child car seats are not quite my specialist subject but the above did make me wonder if they are speed rated in some way, say for the forces involved in an accident. Could this be the reason they are not approved for use during take off and landing onboard an aircraft, as higher speeds would apply? It would seem sort of logical.

With regards to the age limit of two for infants on lap, as I mentioned once before, I was told by a medical expert that it is nothing to do with the size of the child, but actually because, at two years old, a child's spine has started to stiffen. As a result, they're more likely to suffer from spinal injuries if a parent is thrown forward over them when they are sat on the parents lap. Having them sat in a seat of their own is not ideal either, but apparently considered the lesser of two evils. Now, surprising though this may be, the development of a child's bone structure is also not one of my specialist subjects, but again, it seems to make sense. I'd be interested to know if any other medical personel are able to confirm or deny this as a likely explanation.

Thanks

Matt101
12th Dec 2009, 19:18
Hey BB your description of a Booster sear is what I think one is to (and I am from the UK) and indeed they aren't secured directly.

I think what is being suggested here though is to make a new 'securable' booster seat. Good idea on paper. In reality probably a pain to get approved by the various CAA's and Airlines.

Dual ground
12th Dec 2009, 19:50
So why not just manufacture specially adapted seat cushions, twice the thickness of the standard ones? If the same materials are used for these cushions and their covers, then burn testing should be no problems. When a child requires one whip the standard cushion off, and fit one of the "Kiddy Kushions". Maybe even fit a crotch strap with a loop, that the standard seat belt could pass through. This would reduce the risk of "submarining" under the belt.

Would probably be very easy in economy seats, not so easy in business or first though.

DX Wombat
12th Dec 2009, 23:35
Only car seats (capsules) with certain attachment points are allowed, Car seats are fine and by far the best means of securing a baby or toddler, but those capsules are positively dangerous as they consist simply of a wide belt strapped around the poor infant with no means of preventing the infant from hurtling forwards or backwards through it. It's about time they were banned.your description of a Booster sear is what I think one is to (and I am from the UK) and indeed they aren't secured directly.Neither are many car seats. Most removeable ones are secured by the adult seatbelt passing through and/or across various points of the seat and often also the child. Another, major problem is that parents often do not have the child strapped in tightly enough and place blankets etc between the child and the straps. I lost count of the number of times I stopped parents taking their baby home from hospital to show them how the baby should be secured. Usually the reason for the slack straps is that they, understandably, didn't want to hurt the child by having them too tight.

Boomerang_Butt
13th Dec 2009, 02:09
I'd have to look it up but I'm pretty sure the regs here only allow for car sets which have the attachment point on the rear, as in my company Engineering approval is required to carry a car seat and they fit the long extension strap which goes over the seatback. This is why we have specific seats in the cabin as the seat behind (if there is one) needs to be blocked off also as the strap covers the tray on the seat behind.

I'll have to have another look but we're told they need a sticker saying approved for use by (and then several civil aviation authorities of certain countries)

I can imagine the issue with cushions would be, having somewhere to stow them and again a cost constraint. If parents were willing to pay a suplement perhaps they could be stored in the airport not onboard but then you also run into the problem of needing different ones for each seat/aircraft type.

For now the CARES kiddie harness seems to be a good idea for the older ones, and it's approved for use by CASA in Australia.

http://www.kidsflysafe.com (http://www.kidsflysafe.com/)

bigjames
13th Dec 2009, 04:42
I think that is why it would make sense for each airline to have either a list of approved seats and/or an in house seat that could be booked in advance (and paid extra for). i recognize that the logistics of the latter would be very difficult but there may be an elegant solution.

Still find it strange that this part of the market has been ignored as i agree with everyone here that many parents of kids in this age group seem un prepared and uninformed of the safety risks to their young ones.

many thanks for the link to the CARES product. that actually looks very good! i may get one. :ok:

Boomerang_Butt
13th Dec 2009, 07:40
Yes I've often thought that someone with the time & inclination could come up with a solution to the problem, however my guess is that they tend to run up against walls when it comes to testing & approvals. There's another device on the market which is only approved for use in cruise (the Baby B'Air) which is a vest with a loop (much like the infant seatbelt) to prevent a baby flying around the cabin in unanticipated turbulence.

However the site is clear to emphasise it's not for use on takeoff, landing or taxi. I'd say because they have not yet met requirements as mentioned before for loading/impact/G forces and the suchlike.

If I recall correctly it took the United FA many years before her idea for the infant seatbelt was approved. Now there's disagreement over this device in some countries as well for the reason mentioned earlier of children being crushed by parents. In my opinion I'd rather take the chance of hurting the child myself then having it fly through the cabin on impact (as told by many flight crew accounts of crashes, inc UAL232, where that FA who invented the seat belt for the babies worked)

It's a tough case I suppose purely because it's difficult to have a 'one size fits all' kind of approach. Does anyone know if in fact any other (airline/manufacturer) companies are working o nany type of child restraints/seats?

lowcostdolly
13th Dec 2009, 17:43
Bigjames/BoomerangButt the CARES kiddie seat works well.....a couple of my friends have them and swear by them :ok:

JSL you asked for a medical opinion to confirm/deny the explanation given to you by a medical expert. Please could I respectfully ask their field of expertise?

The reason I'm asking is that I am a Registered Nurse on both the adult and child register. I also have a post registration qualification in Accident and Emergency nursing. I don't claim to be a medical expert as I'm not a doctor and in any case peadiatric orthopeadics is so specialised it is considered a speciality in it's own right by the medical profession. I have no specialised training in this field other than what I gained when I did my childrens training quite a few years ago.

What I learnt at that stage is that childrens bones are soft and pliable hence the common "greenstick fractures" frequently seen where they bend and crack rather than break as adults do. An injury that is considered serious in an adult and can take many months to heal takes only a few weeks in a child. I've never heard of children's bones "stiffening" at age two. Childrens bones form and grow right up until the end of their teens and the rates also differ according to sex and nutritional status.

With regard to the infant's occupying their own seat rule at age two I've alway's been taught at my company that it is because over two's are considered too big to be adequately protected by the infant brace position. That would be a good rationale if all two year old's were of equal and predicted size. We both know as crew they are not. Some two year old's are tiny and I guess we have both seen them slipping under the adult belt that the CAA say they have to have.

Personally I feel as both a parent and an SCCM that all children up to a certain weight should have to be restrained by a seat approved by the airline. That should be law. If the parent cannot provide it themselves then the airline should have to and pass the cost on. That is what car hire companies do.

I cringe sometimes when I see parents of a 2 year old who is tiny and really does not want to sit in his own seat for the take off role trying desperately to restrain him. The noise does not bother me. What bothers me is the belt is quite often really near juniors neck as he tries to wriggle out/under it. If we had a rejected take off.......:sad:

On an approved seat with a five point harness this would not be an issue.

Just to reiterate on the medical front my training was generalised and a few years ago. Happy to be corrected by a more qualified practioner now.

Glamgirl
15th Dec 2009, 04:28
To bring this thread back to the opening post: A friend told me the family travelled the next day. It might of course not be the same family, but by the sounds of it, it's highly likely that it was.

Gg

beamender99
15th Dec 2009, 13:07
Glamgirl.
Thanks for your update. The pax were on the BA LGW UVF service.
They were lucky there was space on the next days flt.

Widger
15th Dec 2009, 22:09
I had an absolutely awful flight some years ago, Manchester to Cyprus. My wife and I travelled with our two children, both under the age of 3. My youngest sat on my wife's lap with an extra belt in seat B, and my eldest was in the aisle seat C. i was then seperated by the isle in seat D. Half an hour of taxi started to really irritate my eldest, who wanted a cuddle from her mother. (Note that we were not travelling at 150knots at the time, more like 0). We both tried to calm our daughter down but, I was not allowed to get up to assist, or have her sit on my lap and my wife with our other daughter on her lap, could do little to restrain our normally well behaved daughter, with parents who have very good parenting skills, thank you very much. Merry hell ensued, with my daughter wriggling and us both trying to get her to sit down. She having been sat down and belted for over half an hour and having been woken at 4 a.m. to travel to the airport, was quite clearly distressed. i would like to say that the CC were helpful but I cannot. They were in fact rude and obstructive to any attempt we made to try and calm our daughter.

Thankfully the crew on the trip back were much more helpful and we had no such problems, also helped by not sitting on the tarmac for half an hour. So, I realise that you all have a difficult role to undertake and safety responsibilities but, do not tar all SLF with the same brush of being bad parents or the kids brats. Often, much as the return crew did, a little bribery of a drink of water or a sweet, can often work wonders, especially when mum and dad can not get to their bags.

Thanks for reading and keep safe.
:ok::ok::ok:

Married a Canadian
16th Dec 2009, 23:37
I have flown with MAC junior quite a lot over the last year..and only the European carriers have given us a lap belt to strap him to us. He is only a year and a half in age now.
United, Delta and US airways all said they didn't give lap belts and we had to hold him on our laps.
Now we hadn't booked a seat for him as he is less than two but I wondered why the US carriers were different in regards to "attaching" babies to the parent with a lap belt.

Does anyone know if there are different regulations?

Binman62
16th Dec 2009, 23:46
The family is of course responsible but the attitude and understanding of the crew is also critical. Like the previous post I had a really bad experience about 5 years ago when my angelic featured, blond haired daughter decided that the 30 min taxi around Heathrow was not what she had signed up for. While on the ground she simply lost control. Her behavior was so out of character that we got quite worried. We were also deeply embarrassed, as on top of everything else we were in the front row of club class with a flight to Larnaca ahead of us.
The crew was not at all sympathetic and I would say inflamed the situation by both their words and actions at the time. We were fully aware of the need to have her seated but nothing we said or did, and no matter what reassurance we gave them they stood over us like sentries wagging fingers and being thoroughly unpleasant. It was quite a performance from all concerned.
She was in the end forcibly pinned down in a seat between my wife and I but within seconds of lifting off the ground was angelic again. ……much to the relief of my wife and everyone else in club…

Since then almost 200,000 miles in 7 years and a BA silver exec card holder. She has never looked back and we have received numerous compliments from crews and passengers about her ad her younger brother.

Parents need to take control but crew need to have some understanding and sympathy. Just getting onto aircraft today is stressful and crews simply do not experience what their passengers have been through before they get on. Children are not immune to this and whilst parents should and must prepare and reassure their kids before travel crews should be able and willing to help support those parents who are having a tough time.

Boomerang_Butt
17th Dec 2009, 01:14
Yes it's a difficult scenario especially on taxi as you describe,the hard part is that some parents think we are being harsh by coming back to check on whether the little one has been managed to be made to sit down, whereas we cannot sit down ourselves or give a cabin secure callback until the child is seated too. So of course it adds pressure on both sides, we don't want to rush the parents but on the other hand we can't just walk off and hope little Janne or Johnny has sat down by the time we take off.

As you say the crew can help or hinder and personally try to be the helping kind, then again there are a minority of parents out there who will scream and carry on as soon as we even mention that the child needs to be sitting/buckled in a different way to how they currently are. I always get told 'Yeah yeah he will sit down when the plane takes off' unfortunately is not an acceptable answer for me to give a cabin secure callback. It's my job on the line if I do so when it's not. That minority of parents need to educate themselves and perhaps ask what needs to be done on that particular carrier to satisfy the regulations. I'm tired of being yelled at for asking the little ones to be sat upright on the seat for landing. Some simple common-sense would go a long way there!

But as I mentioned these parents are in the minority thank goodness!

MAC, my understanding of the seatbelt issue is, the US side of things believe infant (loop) seatbelts have the potential too do more harm as the child can be crushed by the adult in an impact, wheres Europe/Aus/NZ regulate that they must be worn.

Married a Canadian
17th Dec 2009, 02:58
my understanding of the seatbelt issue is, the US side of things believe infant (loop) seatbelts have the potential too do more harm as the child can be crushed by the adult in an impact, wheres Europe/Aus/NZ regulate that they must be worn.

Interesting...thankyou.

Makes me wonder though the potential for injury to them though if the adult loses their grip in the event of a severe impact.

It is the opposite of the initial thread start point....imagine if in the US a parent flying with an infant under 2 insisted upon a lap belt..and got offloaded because the airline was not willing to provide one.

Binman62
17th Dec 2009, 09:47
I had problem with air berlin when they would not provide a lap belt. I very nearly asked to come off but we were underway and I tried to rationalise the situation. The crew said I just had to hold her tight.
When I got back I wrote to the CAA and was told they could/would not deal with the matter as they were not a british carrier and that the issue of lap belts was down to individual airlines. After that, never flew airberlin again and in any event bought a seat and took the car seat with me. Worked well.

SouBE
20th Dec 2009, 20:25
Also been there, seen it and done it but just love the story! Sooooooo true!

Often wonder if these people are parents or depend on the 'nanny' to control the child until they step on board....then its over to the crew!

FloridaCandle
20th Dec 2009, 21:05
It's very sad that many parents can't, or won't, control their children these days and I think there's a direct link to why we have so many problems with teenagers nowadays. Maybe I'm getting old ;)

I'm sick of hearing "but they're only a child". Yes, and you're the parent so act like one.

I can only imagine how this child behaved on the flight - I feel very sorry for the crew and other passengers.

DCS99
24th Dec 2009, 23:07
Agree with Binman 62.

I have 3 kids, flown ca.200 sectors between the lot.
One or two nightmare sectors, most of the time it's hard work, but fine.

I want to say that Crew sometimes have no idea of the stress involved in just getting through the airport e.g. Security X-Raying the shoes of our 18 month infant. "Are you actually serious?" I asked holding the tiny shoes in my hand having finally removed them.

A little bit of common sense wouldn't go amis from Cabin Crew:
"You need to fasten your child's seat-belt!"
"But the engines are shut down and we're parked waiting for a take-off slot"
"The Captain has put the fasten seat-belt sign on!"
"OK, I will do, just give me half a minute" thinking, FFS you obviously have never travelled with kids...

plasticAF
26th Dec 2009, 09:55
Boomerang,

Thanks for the info, the family are off to Singapore mid year, my youngest will be three by then and in her own seat. Wonder if my employer will assist in getting one for me. As a trial! well if your in the industry it's worth a try:E
Failing that I'll get one anyway

Boomerang_Butt
27th Dec 2009, 10:11
Glad to help! Just be sure to check with the carrier that they'll accept them for use, I know they're approved in Oz & US but not sure about elsewhere... you are talking about the CARES, right?? Not sure if carriers can also impose their own restrictions so would be worth a check befoore outlaying the $$$$$

On another point, DCS99 I hear what you're saying about crew using common sense, but we do have very little leeway- letting you know the child must be fastened in isn't us being mean or stupid (we can see that Junior is throwing a hissy fit) but we need to cover ourselves if a CASA/FAA inspector is on board... the crew member could get in a lot of trouble for not reminding you about the seatbelt sign, even if it's obvious the kid is protesting loudly. In short, I sympathise with the situation but I also need to do my job, or I could lose it. We know you're doing the best you can in that case...

ottergirl
9th Jan 2010, 23:28
I want to say that Crew sometimes have no idea of the stress involved in just getting through the airport e.g. Security X-Raying the shoes of our 18 month infant. "Are you actually serious?" I asked holding the tiny shoes in my hand having finally removed them.

A little bit of common sense wouldn't go amis from Cabin Crew:
"You need to fasten your child's seat-belt!"
"But the engines are shut down and we're parked waiting for a take-off slot"
"The Captain has put the fasten seat-belt sign on!"
"OK, I will do, just give me half a minute" thinking, FFS you obviously have never travelled with kids...

Well many crew have children themselves and do take them through those same airports, not to mention spending a lot of our working time removing our own shoes, belts, etc and having strange people rub us all over! As the other crew have said its not personal, its just our job description!:)