ihatechewinggum
3rd Dec 2009, 21:42
Hello everyone, my first thread opener here, so please go easy on me!
I recently flew BD 3257 LHR-TXL, and like many other Diamond Club gold card holders I'm sure, was looking forward to a rare opportunity to use one of my upgrade vouchers that I still have knocking around at the end of the membership year. (Which was really why I booked BD this time and not BA.) I was told at check in that the voucher was certainly valid for the flight, and that the upgrade would take place at the gate, subject to availability. The guy at the check in counter made a call to clarify this. On arriving at the gate I explained this to the agent who took the voucher, growled a curt 'no' without a suggestion of eye contact, and flicked it back across the counter at me. (Would that be BAA staff...?) Anyway, the point is that the ticket was purchased on the BMI website as a BMI flight, with no mention of it being LH operated or codeshared. I even checked just now - when you book LHR-TXL and roll the mouse over the flight number it clearly says "operated by BMI", unlike most other German routes on the BMI site which have "operated by LH." An A319 which said BD on the outside but was LH on the inside flew the route, and was staffed by BD flight/cabin crew who each made announcements which included the words 'welcome aboard this BMI operated flight'. (And I listened very carefully...)
Just to be clear, I'm not that bothered about the upgrade, I'm more interested in what the deal is here. Did I travel BD or LH, and whose rules applied? It's just a bit confusing when one set of ground staff tell you one thing, then another tell you something different. Anyone from BMI got clues?
I recently flew BD 3257 LHR-TXL, and like many other Diamond Club gold card holders I'm sure, was looking forward to a rare opportunity to use one of my upgrade vouchers that I still have knocking around at the end of the membership year. (Which was really why I booked BD this time and not BA.) I was told at check in that the voucher was certainly valid for the flight, and that the upgrade would take place at the gate, subject to availability. The guy at the check in counter made a call to clarify this. On arriving at the gate I explained this to the agent who took the voucher, growled a curt 'no' without a suggestion of eye contact, and flicked it back across the counter at me. (Would that be BAA staff...?) Anyway, the point is that the ticket was purchased on the BMI website as a BMI flight, with no mention of it being LH operated or codeshared. I even checked just now - when you book LHR-TXL and roll the mouse over the flight number it clearly says "operated by BMI", unlike most other German routes on the BMI site which have "operated by LH." An A319 which said BD on the outside but was LH on the inside flew the route, and was staffed by BD flight/cabin crew who each made announcements which included the words 'welcome aboard this BMI operated flight'. (And I listened very carefully...)
Just to be clear, I'm not that bothered about the upgrade, I'm more interested in what the deal is here. Did I travel BD or LH, and whose rules applied? It's just a bit confusing when one set of ground staff tell you one thing, then another tell you something different. Anyone from BMI got clues?