boaclhryul
10th Oct 2009, 11:56
I nearly missed my flight from Chicago to Toronto last night because an obdurate gate agent (also apparently a service director), reinforced by his various colleagues at the gate, refused to recognise my NEXUS card as a valid travel document for the flight. He offered the illogical argument that although it might be valid for entry to Canada, I couldn't leave the US without showing a passport.
Only the last-minute intervention by a supervisor, who checked with their International desk, established that it was a perfectly valid WHTI document, and I was able to board the flight literally two minutes before door closing. [And then we were delayed on pushback because ground staff had failed to board the GenDec and customs documents, necessitating the search for a ladder!]
This angers me - that these misinformed "can't do" desk staff can wreak more havoc that DHS. Is training within UAL that out of date and that bad?
Only the last-minute intervention by a supervisor, who checked with their International desk, established that it was a perfectly valid WHTI document, and I was able to board the flight literally two minutes before door closing. [And then we were delayed on pushback because ground staff had failed to board the GenDec and customs documents, necessitating the search for a ladder!]
This angers me - that these misinformed "can't do" desk staff can wreak more havoc that DHS. Is training within UAL that out of date and that bad?