Keyvon
5th Jun 2009, 11:18
Another tour operator went bust...
Turkey operator Scottravel Holidays fails
Thursday, June 04, 2009
Lee Hayhurst
Turkish specialist Scottravel Holidays ceased trading today, the CAA has announced.
The company was an Atol-holder, based in Bellshill, Lanarkshire, Scotland.
It operated two websites, scottravelholidays.co.uk and guletcruiseonline.co.uk.
The CAA estimated 1,300 of the company’s customers were abroad when the collapse happened.
It said it would be making arrangements for Atol-protected customers on Scottravel Holidays flight-based holidays to complete their holidays and fly home. Inbound flight changes may also be necessary.
Scottravel's holidays were mainly sold through travel agents, but they were also sold direct through the company’s websites.
The CAA has issued the following advice for customers who had paid and contracted with Scottravel Holidays for an air holiday under Atol 5787.
People currently on holiday:
• The CAA will be making arrangements to ensure customers on Scottravel Holidays air holidays can remain in their holiday accommodation and fly home at the end of their holiday.
• Information will be made available to representatives and hoteliers in resorts.
• If Atol protected customers have difficulties with their accommodation and are asked to pay again for these arrangements, a claim can be lodged with the CAA under the Atol Scheme.
People due to travel:
• Customers are advised not to go to their departure airport as all holidays have been cancelled.
Making a claim:
• Customers, who booked their holiday with a travel agent, should submit a claim to the CAA for consideration.
• Customers are advised to contact their travel agent for help in filling in their form.
• If customers booked direct with Scottravel by credit card, they should submit a claim to their credit card issuer.
• If customers booked direct with Scottravel and paid by both credit and debit cards, they should claim the credit payment from their credit card issuer and the debit card payment from the CAA.
from : TTGlive
Turkey operator Scottravel Holidays fails
Thursday, June 04, 2009
Lee Hayhurst
Turkish specialist Scottravel Holidays ceased trading today, the CAA has announced.
The company was an Atol-holder, based in Bellshill, Lanarkshire, Scotland.
It operated two websites, scottravelholidays.co.uk and guletcruiseonline.co.uk.
The CAA estimated 1,300 of the company’s customers were abroad when the collapse happened.
It said it would be making arrangements for Atol-protected customers on Scottravel Holidays flight-based holidays to complete their holidays and fly home. Inbound flight changes may also be necessary.
Scottravel's holidays were mainly sold through travel agents, but they were also sold direct through the company’s websites.
The CAA has issued the following advice for customers who had paid and contracted with Scottravel Holidays for an air holiday under Atol 5787.
People currently on holiday:
• The CAA will be making arrangements to ensure customers on Scottravel Holidays air holidays can remain in their holiday accommodation and fly home at the end of their holiday.
• Information will be made available to representatives and hoteliers in resorts.
• If Atol protected customers have difficulties with their accommodation and are asked to pay again for these arrangements, a claim can be lodged with the CAA under the Atol Scheme.
People due to travel:
• Customers are advised not to go to their departure airport as all holidays have been cancelled.
Making a claim:
• Customers, who booked their holiday with a travel agent, should submit a claim to the CAA for consideration.
• Customers are advised to contact their travel agent for help in filling in their form.
• If customers booked direct with Scottravel by credit card, they should submit a claim to their credit card issuer.
• If customers booked direct with Scottravel and paid by both credit and debit cards, they should claim the credit payment from their credit card issuer and the debit card payment from the CAA.
from : TTGlive