Flock1
26th Apr 2009, 13:17
My wife had booked a Jet2 flight from Leeds to Pisa. The name she booked the flight under was her maiden name - the name in her passport.
But we need to get her a new passport with her married name in it. Therefore the name needs to be changed on the flight booking so I rang the Jet2 customer service, expecting to pay £55 for the change of name fee (for 2 sectors) but the woman at Jet2 said that all my wife needs to do is turn up at the airport check-in desk, present her original marriage certificate, her new passport, and voila, the change of surname will be free of charge.
I have no reason to dispute the Jet2 woman I spoke to, but is it really this simple? And at no charge?
Regards
Flock1
But we need to get her a new passport with her married name in it. Therefore the name needs to be changed on the flight booking so I rang the Jet2 customer service, expecting to pay £55 for the change of name fee (for 2 sectors) but the woman at Jet2 said that all my wife needs to do is turn up at the airport check-in desk, present her original marriage certificate, her new passport, and voila, the change of surname will be free of charge.
I have no reason to dispute the Jet2 woman I spoke to, but is it really this simple? And at no charge?
Regards
Flock1