arse
9th Mar 2009, 00:26
From THE STANDARD, on Monday 9th March (Letter to the Editor)
Cathay Pacific does not need selfish childish adult passengers. I find it disappointing that Cathay has upgraded to buisness class the lady who turned up well after the scheduled boarding time (of which being a frequent flier she must have been fully aware) and then threw a tantrum which would have done a two year old proud.
This is a reward for bad behaviour and makes a mockery of Cathay's boarding time policy. She missed the flight through her own foolish fault and I am sure every passenger on board was happy Cathay offloaded her luggage rather than inconvenience them with a delayed departure.
I feel sorry that the staff member who filmed this womans disgusting behaviour was disciplined. It gave us all a good laugh and so it should. Cathay, you got it wrong, you should have rewarded all ground staff involved in the incident for the calm way they handled the situation and thanked them for the free advertising the airline has received as a result of the YouTube video. You should have asked for an apology from this brazen women when she visisted your offices, not given one, and should have told her to find another airline to fly with. Well done ground staff, I and others publicly applaud you even if your own management has failed to do so.
EXCELLENT!
Cathay Pacific does not need selfish childish adult passengers. I find it disappointing that Cathay has upgraded to buisness class the lady who turned up well after the scheduled boarding time (of which being a frequent flier she must have been fully aware) and then threw a tantrum which would have done a two year old proud.
This is a reward for bad behaviour and makes a mockery of Cathay's boarding time policy. She missed the flight through her own foolish fault and I am sure every passenger on board was happy Cathay offloaded her luggage rather than inconvenience them with a delayed departure.
I feel sorry that the staff member who filmed this womans disgusting behaviour was disciplined. It gave us all a good laugh and so it should. Cathay, you got it wrong, you should have rewarded all ground staff involved in the incident for the calm way they handled the situation and thanked them for the free advertising the airline has received as a result of the YouTube video. You should have asked for an apology from this brazen women when she visisted your offices, not given one, and should have told her to find another airline to fly with. Well done ground staff, I and others publicly applaud you even if your own management has failed to do so.
EXCELLENT!