Carrier
26th Jan 2009, 16:03
Over the past three months there have been increasing problems with this email service.
My company sends out the next day’s duty allocations by email. These are sent out to pilots located in different cities at the same time. As far as I know I am the only one who uses PPRuNe email. On too many occasions my email has arrived late, sometimes more than twelve hours after the company sent out the messages, while other pilots who use other email services have received their messages with no delay.
Twice I sent emails to three addresses at Everyone.net outlining the problem with their service. The response has been:
From:**
"Everyone.net Feedback" <[email protected]>
Subject:**RE: PPRuNe email problem:
As a free user or you have not provided us with an account. You can purchase support through this link here:
https://controlcenter.everyone.net/amc/sscripts/payPerIncidentSupport.pl.
Alternatively, you can upgrade your service to Mail Plus which include supports. You can then use the web forms to contact support.
If you do not wish to upgrade, or cannot upgrade, you need to contact the admin of the domain you have services with for any type of support.
As a free user or you have not provided us with an account. You can purchase support through this link here:
https://controlcenter.everyone.net/amc/sscripts/payPerIncidentSupport.pl.
Alternatively, you can upgrade your service to Mail Plus which include supports. You can then use the web forms to contact support.
If you do not wish to upgrade, or cannot upgrade, you need to contact the admin of the domain you have services with for any type of support.
Elvin
Support
Support Department
Everyone.net
Note that the Support does not seem to know the difference between somebody asking for help with their specific problem and someone pointing out a problem that presumably affects the whole PPRuNe email service.
I have a back up email address on another email service. I set this up when I was working in Africa and the PPRuNe email service would not allow emails to be sent from most of that continent. Pilots working in Africa or visiting there for pleasure or on duty need to know that they will not be able to send emails from there using the PPRuNe email service. Everyone.net would do nothing to correct the lack of email sending capability from most of Africa.
Over the past few days another problem has arisen. Several times I have tried to send emails to Mrs. C’s email address at work. At first these were shown as sent by PPRuNe email but they never arrived. Emails sent by our back-up email service did arrive. Now today the PPRuNe email service is refusing to even send the emails. They sit on the screen with a message saying:
"The message was rejected for the following reason: Permanent Failure: Message delivery failed. If you believe this message is an error, please review the User Service Agreement and contact Support."
Has anyone else had these sorts of problems? What can be done to restore reliable service to the PPRuNe email service?
If there is no likelihood of getting reliable service from PPRuNe email then what other email services are suggested as a replacement that will allow emails to be reliably sent and received anywhere in the world?
My company sends out the next day’s duty allocations by email. These are sent out to pilots located in different cities at the same time. As far as I know I am the only one who uses PPRuNe email. On too many occasions my email has arrived late, sometimes more than twelve hours after the company sent out the messages, while other pilots who use other email services have received their messages with no delay.
Twice I sent emails to three addresses at Everyone.net outlining the problem with their service. The response has been:
From:**
"Everyone.net Feedback" <[email protected]>
Subject:**RE: PPRuNe email problem:
As a free user or you have not provided us with an account. You can purchase support through this link here:
https://controlcenter.everyone.net/amc/sscripts/payPerIncidentSupport.pl.
Alternatively, you can upgrade your service to Mail Plus which include supports. You can then use the web forms to contact support.
If you do not wish to upgrade, or cannot upgrade, you need to contact the admin of the domain you have services with for any type of support.
As a free user or you have not provided us with an account. You can purchase support through this link here:
https://controlcenter.everyone.net/amc/sscripts/payPerIncidentSupport.pl.
Alternatively, you can upgrade your service to Mail Plus which include supports. You can then use the web forms to contact support.
If you do not wish to upgrade, or cannot upgrade, you need to contact the admin of the domain you have services with for any type of support.
Elvin
Support
Support Department
Everyone.net
Note that the Support does not seem to know the difference between somebody asking for help with their specific problem and someone pointing out a problem that presumably affects the whole PPRuNe email service.
I have a back up email address on another email service. I set this up when I was working in Africa and the PPRuNe email service would not allow emails to be sent from most of that continent. Pilots working in Africa or visiting there for pleasure or on duty need to know that they will not be able to send emails from there using the PPRuNe email service. Everyone.net would do nothing to correct the lack of email sending capability from most of Africa.
Over the past few days another problem has arisen. Several times I have tried to send emails to Mrs. C’s email address at work. At first these were shown as sent by PPRuNe email but they never arrived. Emails sent by our back-up email service did arrive. Now today the PPRuNe email service is refusing to even send the emails. They sit on the screen with a message saying:
"The message was rejected for the following reason: Permanent Failure: Message delivery failed. If you believe this message is an error, please review the User Service Agreement and contact Support."
Has anyone else had these sorts of problems? What can be done to restore reliable service to the PPRuNe email service?
If there is no likelihood of getting reliable service from PPRuNe email then what other email services are suggested as a replacement that will allow emails to be reliably sent and received anywhere in the world?