View Full Version : AOL email & pictures
Code Blue
15th Jan 2002, 00:52
Can anyone provide advice?
I am trying to send jpgs via email as attachments to an AOL email address. They turn up as either the undecoded text or not at all. The recipient has a download button on their screen but it seems to do nothing. The phone help line has been no help. I don't think there is a specific graphics programme on their machine.
(If I seem vague it is because the recipient is! - not "computer literate").
They run AOL v 6.0 from the UK.
Rgds
CB
brockenspectre
15th Jan 2002, 01:15
Hi CodeBlue
My main e-mail account is AOL and I have used it for several years (I have just upgraded to AOL7 in the UK) and have only had a few problems over that period in receiving .jpg pics. The problems were returned mail from either hotmail or I think a yahoo account (I maintain a webpage of pics for Japanese Shiba Inu dogs and get pics sent from all over the world).
Best advice is for you to reduce the density of pic perhaps (if your pic programme has web-ize option) and for your friend to go to AOL Keyword TechChat and speak to one of the online tech support folks - they are there until midnight every day and are very helpful. The Keyword option is findable on top button bar of AOL.
Hope this helps.
:)
Code Blue
15th Jan 2002, 02:25
brockenspectre:
Thanks for the reply. I know nothing about AOL software:- is there any button/action needed to view images sent via email? I have to explain this in words of 1 syllable over a transatlantic phone line!!
Recipient did call a freephone # but I think they spoke with Customer support.
Rgds
CB
edited for dyslexic keyboard
[ 14 January 2002: Message edited by: Code Blue ]</p>
AOL SUX!!! Just my 2c worth.....
brockenspectre
15th Jan 2002, 16:50
Code Blue
Apologies for the delay in replying. No there is no magic to downloading a pic from e-mail in AOL. Click on download button..at end of download you are usually asked if you wish to locate file..Yes/No..then click on file. All files downloaded from AOL are C:\AOL\download unless you have selected a particular folder.
The only other thing that has occurred to me is...does your friends have a graphics card installed?
P.S. AOL does not suck!!
:)
edited to embolden Code Blue's name correctly!
[ 15 January 2002: Message edited by: brockenspectre ]</p>
Boss Raptor
15th Jan 2002, 18:05
If the file exists as a download on at the receiving end AOL will download it - even if it then cant open it - I would suggest somewhere between you and your friend it is being corrupted - have run AOL in versions 4,5,6 and now 7 with no problems.
Ahh, sorry, but AOL does indeed suck.
With a straight internet access provider, you could use any email client you wished, and avoid such image issues in mail, and limits on your mailbox as well.
Code Blue
16th Jan 2002, 02:19
Back from the treadmill: <img src="rolleyes.gif" border="0">
The machine running AOL is a laptop Pentium III with no graphics card and no specific graphics programme.
The info on the actual process from brockenspectre is useful so I have an idea of what goes on - or should - at the other end. As for corrupted files, I have sent 2 or 3 different images and thus far the result is the same.
Rgds
CB