NIGELINOZ
31st Aug 2008, 10:41
Qantas passengers furious after latest incident
Posted 15 minutes ago
http://www.abc.net.au/reslib/200801/r215350_836120.jpg (http://www.abc.net.au/reslib/200801/r215350_836127.jpg)Grounded: The flight from Singapore to London was diverted after engine problems. (Getty Images, file photo: Ian Waldie, file photo)
A passenger onboard a Qantas plane that was diverted this afternoon says many people still have not been put onto other flights as promised by the airline.
Andrew Negline was aboard the 747 from Singapore to London when it was diverted to Frankfurt due to engine troubles.
A Qantas spokeswoman says there was no safety issue and the engine was shut down, as is standard procedure, and the plane landed without incident.
Mr Negline says many passengers were woken by the loud noise before being told that the flight would be diverted and alternative flights would be provided by different carriers.
But Mr Negline says he has been waiting for over three hours with others for the new flight.
"Absolute debacle, we arrived at 7:30 we've been in queues since 7:30 this morning, we've been waiting for people to front and centre, we've just been told that some official from Qantas is coming down to help us," he said.
"Having already been told we had tickets secured it looks like those tickets no longer exist so we're waiting to get our final destination tickets."
I guess Qantas just can't take a trick at the moment!
Posted 15 minutes ago
http://www.abc.net.au/reslib/200801/r215350_836120.jpg (http://www.abc.net.au/reslib/200801/r215350_836127.jpg)Grounded: The flight from Singapore to London was diverted after engine problems. (Getty Images, file photo: Ian Waldie, file photo)
A passenger onboard a Qantas plane that was diverted this afternoon says many people still have not been put onto other flights as promised by the airline.
Andrew Negline was aboard the 747 from Singapore to London when it was diverted to Frankfurt due to engine troubles.
A Qantas spokeswoman says there was no safety issue and the engine was shut down, as is standard procedure, and the plane landed without incident.
Mr Negline says many passengers were woken by the loud noise before being told that the flight would be diverted and alternative flights would be provided by different carriers.
But Mr Negline says he has been waiting for over three hours with others for the new flight.
"Absolute debacle, we arrived at 7:30 we've been in queues since 7:30 this morning, we've been waiting for people to front and centre, we've just been told that some official from Qantas is coming down to help us," he said.
"Having already been told we had tickets secured it looks like those tickets no longer exist so we're waiting to get our final destination tickets."
I guess Qantas just can't take a trick at the moment!