cavortingcheetah
10th Jul 2008, 17:40
:ooh:
Not computer literate so plese excuse terminology.
Last October I bought a Sony Vaio from the Sony shop at King of Prussia shopping center in Pennsylvania. It came, or so I supposed and the paperwork assures, with one year Sony international guarentee.
A problem has now arisen with the machine in that one of the touch pads has to be pushed very hard to actually do anything. In addition to which the screen pointer now moves in the wrong way to that which one inputs on to the mat.
In other words, move finger towards screen, pointer moves downwards. Move finger left, pointer moves right.
Sony in both Germany and the UK will have nothing to do with the warranty at all. Sony USA says that the machine must be sent to San Diego at a one way cost to me of $150. They refuse to give any time scale within which to complete the repair. We have had endless trouble with Sony Customer Care on this and at the end of the day I will probably try to send the machine back to Sony in the UK or Germany and simply pay for it to be repaired. If thet will accept the machine at all.
The machine was not particularily cheaper in the States than it would have been, bought directly from Sony in either the UK or Germany. I simply needed a new computer fast at the time and didn't go for an Apple, which had been my first choice.
Would anyone who has a heads up on a simple way to rectify the problem please be so kind as to let me know. That would be very kind indeed. Also, am I correct in thinking that a computer guarentee from Sony should be international in terms of repair?
It seems crazy to have to send a machine back to the country of purchase in order to fix, what to me at least, seems to be a simpe enough problem.
Many thanks.
cc:)
Not computer literate so plese excuse terminology.
Last October I bought a Sony Vaio from the Sony shop at King of Prussia shopping center in Pennsylvania. It came, or so I supposed and the paperwork assures, with one year Sony international guarentee.
A problem has now arisen with the machine in that one of the touch pads has to be pushed very hard to actually do anything. In addition to which the screen pointer now moves in the wrong way to that which one inputs on to the mat.
In other words, move finger towards screen, pointer moves downwards. Move finger left, pointer moves right.
Sony in both Germany and the UK will have nothing to do with the warranty at all. Sony USA says that the machine must be sent to San Diego at a one way cost to me of $150. They refuse to give any time scale within which to complete the repair. We have had endless trouble with Sony Customer Care on this and at the end of the day I will probably try to send the machine back to Sony in the UK or Germany and simply pay for it to be repaired. If thet will accept the machine at all.
The machine was not particularily cheaper in the States than it would have been, bought directly from Sony in either the UK or Germany. I simply needed a new computer fast at the time and didn't go for an Apple, which had been my first choice.
Would anyone who has a heads up on a simple way to rectify the problem please be so kind as to let me know. That would be very kind indeed. Also, am I correct in thinking that a computer guarentee from Sony should be international in terms of repair?
It seems crazy to have to send a machine back to the country of purchase in order to fix, what to me at least, seems to be a simpe enough problem.
Many thanks.
cc:)