FormerFlyer
20th Apr 2008, 14:06
Hi
I've just had the greatest misfortune to use Flying Club to try to book reward seats on Eurostar - I'm off to see Kylie in Paris :ok: but no thanks to Virgin.
Originally told in early March the seats were booked, then called a week later to double check & what time the trains were - all confirmed. Then called them 2 weeks ago as wondering when I'd get the tickets - OH NO :sad: they're not booked sir, that booking was cancelled. After a lot of to-ing & fro-ing including the offer to book a later train (I declined as too late arrival in Paris), I huffed off, wrote an email to their cust servs & booked FlyBe from BHX instead.
I logon to Flying Club last night to check my miles balance - guess what they've deducted the amount required for the Eurostar :( so I email customer services and get an overnight reply to say that there is a booking!! On the blower to Virgin now, who keep insisting that the Eurostar is a flight (I've given up explaining the difference between trains & planes and that trains usually only end up inflight during a crash) - the declined offer of a later train was actually booked, but the bloke on the phone can't/won't cancel it gggggrrrrrrrrrrrrrrrrrrrrr!!!
So I'm wondering if anyone has a contact or short cut to get through to someone of use who can actually action something today, or ASAP? The problem is that this reduction in miles in my a/c is preventing me from booking a couple of reward flights!
Frustrated barely covers it :*
cheers ;)
FF
I've just had the greatest misfortune to use Flying Club to try to book reward seats on Eurostar - I'm off to see Kylie in Paris :ok: but no thanks to Virgin.
Originally told in early March the seats were booked, then called a week later to double check & what time the trains were - all confirmed. Then called them 2 weeks ago as wondering when I'd get the tickets - OH NO :sad: they're not booked sir, that booking was cancelled. After a lot of to-ing & fro-ing including the offer to book a later train (I declined as too late arrival in Paris), I huffed off, wrote an email to their cust servs & booked FlyBe from BHX instead.
I logon to Flying Club last night to check my miles balance - guess what they've deducted the amount required for the Eurostar :( so I email customer services and get an overnight reply to say that there is a booking!! On the blower to Virgin now, who keep insisting that the Eurostar is a flight (I've given up explaining the difference between trains & planes and that trains usually only end up inflight during a crash) - the declined offer of a later train was actually booked, but the bloke on the phone can't/won't cancel it gggggrrrrrrrrrrrrrrrrrrrrr!!!
So I'm wondering if anyone has a contact or short cut to get through to someone of use who can actually action something today, or ASAP? The problem is that this reduction in miles in my a/c is preventing me from booking a couple of reward flights!
Frustrated barely covers it :*
cheers ;)
FF