Air NZ Inflight Concierges

[slamer.]

Air NZ hires world's first in-flight concierges

11:24AM Tuesday December 11, 2007

Air New Zealand will hire 90 in-flight concierge staff to provide extra service on long-haul international flights in what the airline says is an aviation first.
The move was prompted by existing cabin crew who say they have increased difficulties spending as much time as they would like with each customer on full planes. It also reflects the airline's need to distinguish itself from competitors which have similarly new aircraft equipped with gadgets and passenger comforts.
Air New Zealand's international manager Ed Sims says the concierges would ensure that every one travelling with Air New Zealand received personal attention, no matter how full the aircraft.
Sims said he did not expect fares to rise as a result of having the extra crew member.
The concierges would give travel advice and help passengers cope with any flight disruption.
Their duties could include escorting passengers to and from the aircraft, recommending "must-do" activities to tourists, helping with onward bookings, advising passengers on managing their airpoints, or talking through the finer points of customers' in-flight wine selections.

At present Boeing 747 flights have 14 cabin crew, long- haul Boeing 767-300 flight have eight and Boeing 777 have 10.
Sims said people working in the new role would be New Zealand ambassadors, as well as experts in the regions to which they fly.
"We're constantly looking at new ways to deliver our customers a uniquely Kiwi experience at every stage of their journey, and the best way to do that is through our people. Air New Zealanders are our competitive advantage."
The new service will be launched from April next year, with the first international services to have concierges on board expected to include those between Auckland and Los Angeles, San Francisco, Vancouver and Hong Kong.
Tourism Minister Damien O'Connor said the new service is very innovative.
"I applaud this new move. Air New Zealand will lead the world in in-flight service and enhance the value of a New Zealand holiday experience for visitors and the tourism industry."
The majority of the roles will be New Zealand based, although a small number of staff will operate out of the Shanghai and London crew bases.
Positions would be advertised from December 13 and Sims said existing Air New Zealand staff and others working in services and hospitality industries or the tourism sector were likely to apply.

[Gloria]

This sounds like a really interesting position. Does anyone within AirNZ have anymore info on the role. Plus what kind of money are cabin crew & FSM's making at long haul? All seems to be going well at AirNZ at the moment, good on them.

[Tropicalchief]

Cabin Crew do that as a part of their duties. Why not just put on more cabin crew.

[koru_kid]

Longhaul crew here.

We've been telling the airline for years that a complement of 14 on a 747 and 10 on a 777 with 313 pax is inadequate to offer the pax the service we would like to, given the service we're required to offer. Introducing a 'concierge' is a nice way of avoiding admitting we were right. Trust me, the concierge will become a part of the meal service within a year. The FA1 'FSM' position was originally intended to not be part of the service at all, but that took us down to 13 on the 744 and 9 on the 777 and was quickly found to be pi55ing the punters off, so the FSMs came back into the service (apart from a lazy two or three that persist, who've quickly gained a reputation).

Having said that, anything that puts an extra body onboard is, in the end, positive for the pax, and they pay our salaries, so I'm all for it. I'd expect all of the positions to be filled by internal applicants which is no doubt the airline's first preference.

[casserole]

I agree with you "Koru Kid', the addition of this 'world first' concierge service is an about -face turn around form their previous attempt to pull the FSM out of the service to improve on one-on-one customer service. They just don't want to admit that they were wrong, just like removing all hot meals from business class on their Tasman services a while ago! I also agree that all the positions will be filled from internally as only current and ex Air NZ crew will possess the necessary inside knowledge on what will be expected of then from the pax... I still think the airline is trying to do too little too late again! We'll see!

[apaddyinuk]

To best honest this position sounds more like a way of undermining the FSM position and possibly have it replaced with something cheaper!!!!

[Juud]

Call me suspicious, but like a few others here have already said, it sounds distinctly fishy.

Reminds me of when our mob had the harebrained idea of putting "Service Attendants" on board. They would have replaced the FAs that were not responsible for a door with second tier, non-SEP trained FAs. In other words, CHEAPER FAs.
Thankfully our usually useless union put a stop to the idea.

But who knows, maybe Kiwi airline managers are unlike their blood sucking colleagues in the rest of the world. :hmm:

[CT7]

Having worked with Uncle Koru, me thinks the more crew the better. Slim numbers for such large nos of pax.

[bluewings79]

Hi everybody

I've just read the Air New Zealand post regarding the International Airline Concierge London,does anyone knows what is about?

I wonder if is the regular Air New Zealand or some kind of new airline making contracts with them.

As i'm interested only if i can commute,any information is welcome :)

Many thanks in advance

[koru_kid]

The role doesn't pay well enough for most of us crew to be interested in, when compared to our current package. Although we don't know what the performance bonus is, the older crew's package means they're earning quite a bit more than the concierge does, and the younger crew are roughly equal. (No allowances or overtime for the concierge..)

I note the internal FAQs have been subtly changed to reflect that the concierge will be taking part in the meal service as a "floater".;)

As for your comments about the "CSMs" (FSMs) - you don't seem to know a lot about what goes on onboard an Air NZ flight - the majority of the FSMs work hard during the inflight service, and during the quiet period at night are working on some of the ridiculous amounts of paperwork and ground management tasks that have been loaded on them. The days of the lazy old Navy guys doing the bare minimum and not interacting with the pax are long gone.

[Polynesianguy]

Did anyone attend the auditions held for this role a couple of weeks ago in Akl? Does anyone know if they're going to hold this again?

[travelnut]

I know people who applied and got their very well thought out applications and CV's in by the close date of 2 January 2008. Very experienced (more than the required 2 years in travel or tourism), heaps of travel experiences, sales/marketing/leadership experience as the JD specified.

They got through the auditions (early Feb) - then the next stage 1on1 interviews - even to the point of discussing mutually convenient times for the assessment centre for later that week. Next day they got emails saying thanks but no thanks - that Air NZ was progressing with people "who more closely matched the requirements of the role".

Somewhere along the lines, it looks as if Air NZ changed its brief. A couple of these qualified people told me that at the interviews they met other applicants who had no travel experience or none of the other requirements specified in the JD. Mystery??

In the week before the auditions early Feb - Air NZ ran a text campaign inviting people to apply and got several thousand responses. Maybe they're trying to build a database. Anyway, there are a few puzzled would-be concierge hopefuls out there who would do a fantastic job, met the brief, but for some reasons Air NZ decided otherwise. Their loss.

[airnzuniformlover]

But do the concierges have to wear that ghastly uniform too? I would not be seen dead in it

[koru_kid]

Did you seriously go to all the effort of signing up to pprune just to post that childish rubbish?

The days of garish uniforms with a zillion gold buttons, epaulettes, and wing badges are almost gone, thank goodness. The uniform covers my private parts and doesn't impede me when performing my duties. I'd be quite happy to wear a sack-cloth to work as long as my pay cheque kept coming through.

[Polynesianguy]

Totally Agree with you on that one Koru Kid!

Does anyone know if all the 90 positions advertised about were filled at the auditions? Or is this ongoing?
Can anyone else enlighten me on this as I did apply and got invited however couldnt make the audition but would still like to try out and see how I go or go to one and experience what its like.

[SkySurfin]

58 positions are being filled in Auckland and the other 32 will be based in Shanghai and London. Some of the applicants have begun the pre-employment stage - medicals, swimming test etc. Other candidatess have been asked to attend a further (fourth) interview.

To my knowledge it will not be an on going recruitment process. If I were you I would give Air New Zealand HR a call, they will set you straight. Hope this helps.

[travelnut]

Thanks for the update.

Do you work for the airline?

The people I know who applied (and fitted the profile), but didn't get through to the assessment centre stage (despite discussing potential times at the second stage) are really puzzled by the outcome. However, they have not yet had any response from Air NZ to their follow-up.

What would you advise them to do to stay in the frame in case Air NZ has to re-visit its short-list?

Appreciate in advance.

[SkySurfin]

Yeah I do work for them. My girlfriend is just waiting for her offer of employment for IAC.

Did the people you know do the behavioural test? If they are right for the position then they should definatley continue to pursue it - call them. It's a great role with loads of potential.

[koru_kid]

Skysurfin, I won't take offence because you appear to have been working at NZ for all of 5 months, and because as tech crew the company has treated you rather better than they've treated us 'mere' cabin crew over the years. (The "kid" in my username is a bit of wishful thinking.. :()

I will however, gently point out that in this thread I've welcomed the addition of another crew member to our stretched-thin complement, pointed out the generally good work ethic of our FA1s, and defended the uniform. I'm therefore rather puzzled to be called 'pessimistic' and an 'obstacle'!

[SkySurfin]

Fair call.

[airnzuniformlover]

Well good on you for not caring about your appearance by not minding about the hideous air nz uniform. You are obviously not shallow like me. May I suggest that a grey sack cloth would be a more attractive look than the wet armpit soggy grandma look thats going now. Air Nz has gone form having the best uniform in the world to the worst and I think that is a real shame as there is no pride - a number of my friends have left and gone to work for virgin because of it.

[koru_kid]

I don't really know why I'm replying to this drivel.. but anyone who leaves an airline because they don't like the uniform either has deep, deep-seated problems or is being less than honest about their reasons for leaving the airline. Perhaps some who don't like the uniform feel the need to strut around in something showy and flashy to assauge their frustrated egos? Who knows..

If you liked the old uniform, good for you - but realize that it's a personal opinion. I thought it was fine when I wore it, but now I look at photos of me in it, it looks very dated compared to our Zambesi.

[airnzuniformlover]

You are quite frankly the only one I know who actually likes the uniform! And my friends and I do not have problems - just good taste. As attractive females we do not like to be dressed in grey rags.
Apparently Trinny and susannah, the uk's fashion gurus have trashed the uniform as well.

[TightSlot]

Guys

A uniform might be one of the subjective elements in a package that you consider when applying for a job, but should never be the sole reason for making a career decision. If you find yourself making a career decision based on the perceived nature of a uniform, then you really need to sit back for a moment and have a talk with yourself.

[Muizenberg]

Have made it through to the assessement centre for the position at LHR. Can anyone in NZ shed any light on what Air NZ is looking for? Also for anyone that attended a walk-in London, did Air NZ give you any salary/terms and conditions info. I was unable to obtain any info as the details were all TBA when I did the first stage. Many Thanks in advance.

[back2front]

Does anyone know if a Kiwi passport holder working at Air New Zealand in London can transfer to the Auckland base?

I'm thinking about accepting a job with AirNZ but would like to be able to transfer back home at some point without going through the recruitment process again.

Cheers

[travelnut]

Congratulations! Your girlfriend must be very pleased. Out of interest's sake, what sort of background does she have?

The two guys I know who missed out are following up, but Air NZ seems very busy and not responding very well. These guys have fantastic backgrounds in travel - sales/marketing, leadership, networks, lots of overseas experiences, passion for NZ and just the sort of people you would love to have help you out when you are travelling.

[sebby]

Well there is such a thing as overselling yourself - similar to the way you are overselling your friends.

[flyingkiwi]

I notice someone said there was to be positions at the Shanghai base. I have not seen it advertised on the website yet. Only AKL and LHR does anyone know when it will be advertised?
Many thanks

[travelnut]

Fair enough - it wasn't meant to come across that way. They were just looking for answers really mainly because there is a vacuum in communication from the airline. Maybe this is the wrong forum to be seeking those answers. Congratulations to everyone who has succeeded, it sounds like a great job!

[joeflyguy]

I am an Internation FA with Air NZ and know a few of the CSA (Customer Service Agents - Ground Agents) Team Leaders that applied. Great people, awesome personalities and fantastic experience/job knowledge trhat were turned down.

Anyone that wants to apply - good for them. I would rather not. There are at present no well defined models of what the role demands. There are no Duty Time limitations and the rest provisions for crew do not apply to this role.

It has been suggested by the airline that they will be required to be there to assist not just the high yield but all pax, at check in phase. How long before take-off will that be. Then they will be in lounge (shmoozing ?) and escort the pax to the aircraft. Then once onboard will be required to assist in passenger service as may be required. All the time completing their duties as a Concierge. Doing what ??? And if any delays at destination, after a 13 hour flight (and by this time about 16 hours of duty) they may still be required to stay working on ground, rebooking pax on onward travel and making hotel bookings etc before they may go to hotel. Then up again next day to head back home and do it all over again. But out to Airport two hours before crew to do more of the ground role before boarding.

The news brief mentioned being a booking and destination specialist. Also said they might be conducting inflight wine tasting for example.... Really..... So guessing they are going to load a hell of a lot more wine as am sure the Revenue pax in Bus Class will not be too happy to learn they cant have another Pinot as the pax in Economy have the last bottles for a wine tasting. And where exactly might the wine tasting be occuring.

I cant think of any crew that suggested to management that a position like this was either necessary or a good idea. But it has been labeled as a crew initiative. Call me cynical but maybe as somewhere to lay the blame if this turns out to be a lame duck.

I am all for change and great new ideas but surely if they had focused in simply putting more crew on board as suggested they would have a much better outcome.

Be careful what you wish for. The airline had the great idea to change the old onboard manager role and introduced the new FSM position. They are now struggling to not only fill the vacancies they have in that role, but retain the FSM's they currently have. Many are wanting to demote themselves but are unable as there is no-one to take their place. If this is such a great role why does no-one that knows anything about it want it, and why do so many that have it want out.

[Eddy]

Hi all

I've just submitted an application to attend the open day on the 19th of April for this interesting sounding role.

It's the open day at Heathrow that I've applied for but I've had nothing back yet (had assumed an automatic response) to confirm times or venues.

Can anyone assist?

I'm with British Airways at the moment and I love my job, but I also miss my work as a Travel Agent which I did for six years - including a year in New Zealand and a similar amount of time in Australia. I'm going to head along primarily to get more information about the role but in the hope that I'm offered an opportunity to give it a try.

Cheers

[komac2]

Youtube video from Youtibe Channel: AirNewZealandUK
Air New Zealand Inflight Concierge:
Find our more about Air New Zealand's Inflight Concierge

YouTube - Air New Zealand Inflight Concierge (http://nz.youtube.com/watch?v=YP0bh6C277Q)

[okanechris]

Hi all,
Ive just attended the interview stage last thursday in Hammersmith Grove and i am awaiting to hear back. If you want to PM me about the questions asked at interview im more than happy to help. Fingers crossed im meant to hear back sometime today!!!
All the best and happy flying!!!

[joeflyguy]

AirNZ recently announced employing another 7 IAC (Concierge) in Auckland. This is simply to cover the number leaving by attrition, but they need to be careful as there are many many disgruntled IAC's out there and they are losing some of their best people. :ok:

[vanderaj]

As SLF on a recent horror flight back from the USA, I can say that the crew on our flight, and in particular our concierge and cabin manager on the SFO to AKL leg did a fantastic job of re-seating almost everyone around us in Premium Economy from SFO to AKL to make our journey as best as it could be.

Some background. I lost my job in January, one of the 550,000 folks put off that month alone. My E3 visa is tied to the job, so 10 days and much stress later, we're on a flight back to Australia. We paid for premium economy to make the flight back as pleasant as possible. This actually turned very sour on us IAD to SFO was economy, on a plane that had premium economy seats, so not a good start. Despite paying ze big bucks for PE seats, we only got them on the SFO to AKL leg. I doubt we'll ever pay for P.E. again until the airlines have their booking and code share arrangements worked out such that they don't bait and switch about what you're actually going to get. Instead of 27 hours P.E. class, we got 12.5 hours, despite paying for 27 hours of P.E. seats.

We had to get seat allocations at the SFO gate because the AirNZ online booking system, multiple calls to the AirNZ call center, and the ground staff at IAD could not work out why they could not allocate our seats to us.

The reason turns out to be as my wife is disabled, upstairs is barred to her once you ask for a wheel chair to meet you at any of the gates (and we did at all of our stops). This should have been in the reservation system (to allow us to pick valid seats three weeks out), on the call center system (so we didn't have to call multiple times - futile), and at IAD. This stuff is not rocket science. So initially our baby, me and my wife were separated on the longest leg of the flight. Not happy Jan! We had booked baby girl as a child to get her meals and a seat. She's too tall and heavy to be in the bassinet, and eats normal food, so we were happy to pay for her to have a seat as we weren't going to carry her for nearly two days. So we had to get some serious seat re-organization at SFO to let at least me and baby girl sit together, but to find my wife was four rows away even after that... unbelievable. If this happens to every family or family with disabled family members, it's no wonder that the airlines are so hated.

But not to worry - the crew on the 747 from SFO to AKL were wonderful. The concierge upgraded three folks, moving them into business, and gave us two rows to ourselves. She also let us have a few minutes to have a bit of a cry in the crew rest area next to our seats until it was time for take off. The cabin manager was also wonderful.

So this crew in particular, and the next crew from AKL to MEL, did a fantastic job. I don't think SLF say this often enough to crew. Good work folks!

But huge brickbats to the AirNZ booking system, inflexible call centre operators, and management that allowed this to go on for the way seats are allocated to disabled folks or those traveling with children. We booked nearly three weeks out - more than enough time to book three seats next to or near each other. This stuff is not rocket science.

Andrew

[joeflyguy]

Someone has missrepresented the position to you Andrew, at least if the previous flight up was on Air NZ.

I know that with Air NZ the only requirement to be able to be seated upstairs whether disabled or not, is that the pax are weightbearing and are able to make their own way up the stairs unassisted. No matter how long it takes.

This is of course Air NZ's Policy and will no doubt differ on other code share carriers.

[ashlea]

removing all hot meals from business class on their Tasman services a while ago

Why was this?

[vanderaj]

Someone has missrepresented the position to you Andrew, at least if the previous flight up was on Air NZ.

I know that with Air NZ the only requirement to be able to be seated upstairs whether disabled or not, is that the pax are weightbearing and are able to make their own way up the stairs unassisted. No matter how long it takes.

It might have taken my wife a good five minutes to get up those stairs, and a little more to get down them, but she would have managed it.

However, the cabin manager was adamant that disabled folks could not go upstairs. Whether this is to dissuade us from trying again in the future, or warning us that booking W class and wanting upstairs seats whilst disabled could be problematic, or actual company policy, I have no idea. I hope not.

My wife wrote them a letter thanking the staff involved, and detailing our other troubles, but we've not had a reply yet. I hope it got through.

The way we'll do it next time is to book the seats, get the seat allocations we want, and THEN once we arrive at the airport AFTER we have our boarding passes - then ask for the wheel chair to meet us. We're not trying to get into exit rows or anything life threatening for us or other PAX, just a very simple three abreast row is all we want.

Andrew

EDIT: I don't want to hijack this thread. I just wanted to say thank you to the concierge and cabin manager. Back to your normally scheduled CC thread.

[TightSlot]

It might have taken my wife a good five minutes to get up those stairs, and a little more to get down them, but she would have managed it.
The issue is not about the use of the stairs under normal circumstances, but in an evacuation. Other people would be prevented from using the stairs if they were blocked or even partially blocked by one person. Additionally, exit via the upper deck slides is potentially problematic even for fully mobile people.
The way we'll do it next time is to book the seats, get the seat allocations we want, and THEN once we arrive at the airport AFTER we have our boarding passes - then ask for the wheel chair to meet us.
Sadly, if seated on the upper deck, this will result in your seats being changed by the crew on arrival at the aircraft door, assuming that the error isn't picked up by an alert check-in agent when you request the Wheelchair. The upper deck rule, for reasons stated above, is a constant. This will not only inconvenience you, but if the aircraft is full, it will require that somebody else be moved, and therefore inconvenienced to accommodate you. I can tell from your posts that this would not be a desired outcome.

[lilflyboy262]

The concierges have been great, well some of them. There are a few that like to come up to the gate lounge, walk around and make contact with the passengers, introduce themselves over the PA etc etc. But there are a lot who just dissappear down into the aircraft with the rest of the crew as soon as they turn up to the gate. That has been a bit of a dissappointment to me.
Along with when they are offering the assistance of the ground crew with carrying bags, when it is in our health and saftey contract not to carry bags.
If looking through the role description at the start of this thread, perhaps they can do this instead?
Possibly the best concierge I have seen in the year that I have been working at the gates is actually in the start of that youtube clip where he is walking down the catwalk with the other lady. Great guy, was even more suprised when he remembered a lot of passengers from their flight over to NZ 2 weeks earlier.

I know that most of them have been picked from outside of the aviation sector, which to a lot of cabin and ground crew, blew them away. Has actually left a lot of people quite sour because of it. But all in all, I think they are doing a good job, probably a better job than a lot of the cabin crew that went for it, as they are new, excited and fresh faced.

[koru_kid]

lilflyboy,

The simple reality is that hardly any crew applied for the position in the first place. Why would we? As a longhaul crew member on a relatively new contract I earn more than the Concierges when taking into account the allowances and overtime. In addition, the Concierge has various targets to meet, have inferior layover times in a lot of cases and most importantly are not considered part of the operating crew, so rest limits don't really apply. If there's a delay, they are required to stay hours with the passengers and assist reaccomodation, their care, etc. This is great for the passengers and I think it's wonderful, but I hope you understand now why hardly any crew became Concierges!

As for some perceived 'sourness' about the Concierges - I think a large part of it is we are undercrewed considering the aircraft types we operate and the elaborate and manual service we provide, and finally the company adds a crew member and makes it a position that isn't required to assist us in delivering that service, and had such a loose description of the job role that every Concierge has a different idea of how they should be doing their job.

SOME of them are fantastic (particularly a girl M., who manages to be a fantastic Concierge AND an extra hand during the service seemingly effortlessly.) Others don't lift a finger to help, and have the brazenness to sit there arms folded and watch us work, but don't seem to be particularly good concierges either!

[lilflyboy262]

I totally understand where you are coming from koru kid, I am just in the unique position of being able to see roughly 30-50 crew a day. This is just what I have understood through listening to your own feedback, along with what I have observed in the gate lounges at boarding times.
I do know quite a few crew, both long haul and short haul that went for these positions, admittedly largely short haul. Anything to get off of the Zeal contracts... But there were a large portion of the ground based crew that also went for it and didnt get the job...

Sad to see that the IAC's have been cut back, I could have really done with one on NZ84 tonight. But I have heard that they may be rehiring again soon?

Sadly though it seems, with a few of AirNZ flights, there are some very average crew members, which has dissappointed me when I know so many great ones!
But then again, this isnt just a crew thing, its a entire company thing spanning from the flight deck to the checkin counters to sales desks.

If your coming through auckland intl sometime soon, look out for Jeremy, thats me, introduce yourself :) Its good to meet more crew.
If you cant find me, its probably because I am down on the plane doing the headsets for you ;)

[joeflyguy]

Hey lilflyboy.

I am not sure what you are saying when you talk about the concierges getting "cut back". I know the company did not expand the numbers to what they were originally talking about, but am sure that simply came down to a cost issue, as setting up the role cost them an absolute packet.

They have had 9 I believe, leave already as they are so disenchanted about the position and the company seems to be taking no interest in changing anything. I have heard that many are thoroughly pist off now over their conditions and are actively looking at other jobs. Seems its the good ones that are the most upset.

They are all disgusted at the company also for recently training them up as strike breakers for the A320 and state the company has put them in an awful position. They were just finding they were starting to fit in with the crew onboard and now they are coping some flak and being perceived as scabs. The company KNEW this would happen but seemed utterly unrepentant and acted with disdain towards them by putting them in this position.

I also know many amazing ground crew that would have been great in this role and were turned down. I would suggest that there may be MANY vacancies in the near future though lol

[lilflyboy262]

By cut back Im meaning that they used to be on all long haul flights, now I am only seeing them on NZ6 and NZ8. But you pretty much set me straight with saying that 9 have left, and that they havent been interested in rehiring them.

Perhaps since they have been trained as strikebreakers, that is why they are looking at rehiring... because they will be too busy on the A320 routes...

[Wycombe]

Forgive pax intrusion here:

....and finally the company adds a crew member and makes it a position that isn't required to assist us in delivering that service

A few months back I witnessed the Concierge helping on several occasions with the drinks service in Economy between LAX and AKL on NZ1.

She was also great with our kids and met us in baggage reclaim at AKL to point us in the right direction to the Domestic Terminal, as we had a fairly tight connection to CHC.

Pity that on the NZ39 return to the UK 3 weeks later not a black-suited lady or gent in sight.

[joeflyguy]

Wycombe. I hope I dont come across as cynical but its damn easy to make the obvious customers (FT's and parents with children) happy onboard - and off - when you actually have no other duty to perform inflight. Give any of the Flight Attendants 12 hours on a AKL-LAX service free of any workload and I bet you will be pleased as punch with them also.

Many of the Concierges do jump on the end of a bar-cart and get involved but by their own admission that is usually to alleviate the boredom of having nothing else to do.

And the 7 that did leave due to conditions, have now all been replaced.

[silverware]

Hi.

after reading the ad i was getting interested but still have to work out the following details before i consider applying, i hope anyone can help:

-what routes do you work on?

-how many days off after each trip?

-duty hours?

-monthly pay?


Thanx!

[blueloo]

removing all hot meals from business class on their Tasman services a while ago


Why was this?


Probably because they only have to compete with OneStar Proud to be Australia's only Onestar Airline

[joeflyguy]

Detailed info on the Inflight Concierge job?
i hope anyone can help:

-what routes do you work on?

-how many days off after each trip?

-duty hours?

-monthly pay?


In hate to bring bad news but :

Routes ? If operating out of AKL its AKL/LAX/AKL, AKL/SFO/AKL and AKL/YVR/AKL

Days off After each trip? Can do a LAX or SFO, get home on Wed and back out on Fri with only the one day off.

Duty hours? haha now theres a kicker. there are NO duty hour limitations. None whatsoever.

monthly pay? Somewhere in the region of $60k but no allowances at hotels like cabin crew get.

[joeflyguy]

... and now they are gone ...

Publicity stunt ? ? ?:cool: