Fast Lane @ MAN

[RevMan2]

What a hoot!
You're a valued customer, the airline whacks a Fast Track sticker on your boarding pass, you go through the Fast Track lane and....

...GET SENT TO THE BACK OF THE SLOW TRACK QUEUE

Can someone please help me understand the perceived benefit of all this?

The dead-head LH crew behind me was equally mystified. I told the boy of a captain that it's a new procedure since Gordon Brown's been PM - going back to socialist/class principles and stuff like that.
I think he believed me for a minute..

And while I'm at it: does MAN Airport REALLY think they have no customers from outside the UK? Their website feedback form requires a UK address...

[Final 3 Greens]

The last time they tried that with me, I went back with the airline station manager and the problem evaporated.

[MrSoft]

RevMan which terminal? T1 is chaos at the moment. A crack team of minds is finding extra space for fruit machines.

[RevMan2]

T1 it was.

I did notice the massive displacement of seating (both air- and land-side) for retail opportunities, but that has little to do with systemic chaos that you experience

@ Final 3 Greens

Thought of that, but it's somewhat counter-productive. By the time it's sorted, you'd be through anyway.

You don't need more staff, you just need people with a bit of common sense: Fast Lane passengers head straight for the assigned screening position and the queue distributor (who's at the head of the non-Fast Track queue anyway) optimises passenger by drip-feeding to that position if there are gaps.

[jojo82]

If you have a fast track sticker on your boarding card then security really shouldnt make you go back to the normal queue, the check in agent wont put a sticker on your boarding card for no reason!

I really dislike security, i know we have to have it etc but sometimes they treat you like your a criminal, i think the staff get the worse end of it all, and we are the ones that are standing in the queue with our jackets and shoes off etc ready to put thru the machine while passengers just stand there taking forever to take shoes and belts off.

There are some job worths security workers, esp in t3, no wonder the queues are so long that they back to the carpark bridge in the mornings! for example, all the passengers were going thru with thier shoes on so i decided that i would too, oooh no, i wasnt allowed as im staff and have to take my shoes off! i know im just moaning but i go thru security numberous times in one day and at the end, my tights are black off the dirty floor. :(