Passengers who ought to be shot

[haughtney1]

Something I wouldn't be proud of if I was an Ozzie (http://www.news.com.au/story/0,23599,22762241-2,00.html)

[lowerlobe]

Most people think Cabin Crew and Ground Staff don't have a bad life but it's time's like this that show you what the mentality of the general public can be like.

We are living in the 'Me' generation and examples of this behaviour are becoming all too frequent.

With everything from Road Rage to even disputes in Shopping Centers and now this example sometimes you wonder what it will be like in 20 years.

Although with the managerial talents and leadership values of people like Darth and the cutbacks they initiate it you can understand what fuels these instances.

[Runaway Gun]

...it was not particularly unusual for check-in staff to be booed or even spat on when they finished their shift and closed their counters during busy periods.

Isn't that just terrible. When I worked as Check-In staff, the majority of passengers were patient and understanding. There was occasionally a random tosser, but we had own own discrete methods of dealing with those types...

Why has the easy going relaxed Aussie attitude changed for the worse in the last few years? Is Australia really turning into a mini-USA? :*

[blueloo]

Why has the easy going relaxed Aussie attitude changed for the worse in the last few years? Is Australia really turning into a mini-USA? :*


I think when passengers are sold a product/service - lovely adds, warm smiles, outstanding constomer surveys, a promise of a product and service, only to find that the product bares only the smallest of similarity to what they have been sold they tend to get upset. This combined with (in this case) an airline making millions of dollars profit, greedy executives, and staff who are sick and tired of being treated like crap with no rewards - means that staff goodwill is out the window, the job is only half hearted - the end result people get upset. QF isnt the only firm quilty of it - combined with many companies treating people this way results in overall pent up anger in people. Eventually it bursts out.

[bushy]

I remember standing in a que for over an hour and only just made it to the gate in time. There were plenty of spare check in desks available, but no staff to operate them. Qantas only care about dollars, not the people who pay, and it will cost them dearly.
This so-called "legacy" airline treats it's pax with contempt. That's what the problem is.

[knackeredIII]

Two quotes:

There were only half the number of check-in points operating that morning because six staff had called in sick.

The public didn't know what was going on

Sort of says it all, really.

[mainwheel]

The Gerler Hilton shut years ago:sad:. Where were they all on sunday night then?:confused:

[smartalec888]

This seems to be too similar to that hijack attempt on a Qantaslink 717 flight a few years ago with the two f/a's being stabbed with wooden stakes - once the cabin was under control someone said "what? are we going back to Melbourne!?" after pressing call button repeatedly.

[av8trflying]

Just be a little careful of what was reported in this article.

I know for a fact that not every detail in the article is correct. The reason I know is that I have read the incident report and talked to responding officers.

Cheers

[VH-XXX]

"This seems to be too similar to that hijack attempt on a Qantaslink 717 flight a few years ago"

Ahhhhh that brings back some fond memories!

It even got a Wikipedia entry!

http://en.wikipedia.org/wiki/Qantas_Flight_1737 (http://en.wikipedia.org/wiki/Qantas_Flight_1737)

There were some huge cries last year when he was released for a day to roam the streets un-monitored. Seems the public isn't happy to have a skitso loose on the streets when he tried to kill so many people.

The sad thing is that I taught him how to fly on a "tif" of sorts!

[priapism]

I am trying to find an article that followed up on the original , but I can't remember where I read it.

Apparently , the real story is that it was some security people who were being jeered for their lack of assistance . One businessman who witnessed the event said that, when the lady collapsed , the attending security people stood around dumbfounded and fiddled with their radios. It was up to a doctor on hand, other passengers in the queue and the 2 Q.F employees to do anything remotely first aidish.

[Launchpad McQuack]

That reminds me of an incident where the local Fire/Rescue crews (trained to Paramedic standards) responded to a collapsed pax suffering a heart attack shortly before boarding...

...when they arrived at the Terminal a minute later via airside, AvSec stopped them and made them go through metal detectors and then gave 'em the once-over with the hand-held detector after their gear set the alarms off....unbelievable :ugh: :ugh: :ugh:

Needless to say, being the bloke-types they are, they certainly let AvSec know their feelings with numerous four-letter expletives.

LP

[av8trflying]

Yeah this used to be a common problem but now we will always ask for a security of AFP person to escort ask and ask questions later.

[Islander Jock]

AvSec stopped them and made them go through metal detectors and then gave 'em the once-over with the hand-held detector after their gear set the alarms off....unbelievable

3.18 Access by emergency personnel

(1) Nothing in this Division requires or authorises an aviation industry participant to prevent any of the following having access to any part of the airside area or airside security zone of the airport:
(a) members of the Defence Force who are responding to an event or threat of unlawful interferene with aviation;
(b) ambulance, rescue or fire service office who are responding to an emergency.
(2) A requirement of this Part to display an ASIC or VIC does not apply to a person referred to in paragraph (1) (a) or (b)

and better still!!!

4.10 Persons taken to be cleared at screening point without being screened

For paragraph 41 (2) (b) of the Act, the following persons may pass through a screening point without being screened:
(a) a law enforcement officer.....etc ...
(b) a screening officer who is engaged ...etc...
(c) an ambulance, rescue or fire service officer who is responding to an emergency on the landside of the airport.
(d) A member of the defence force....etc...

So there it is in the legislation... no need to ask for permission, no need to be escorted. Tell em to go f&*k emselves.

[av8trflying]

islander

where did you get this legislation from??

the only reason we ask is because we dont want to waste time arguing with idiots when peoples lives are at risk:=

[Islander Jock]

av8rflying,
Mate it is all in Australian Transport Security Regulations available through the DOTARS website. If you are an emergency services officer I highly recommend getting hold of the regs and going through sections 3 and 4. Not difficult to understand.... unless of course you are a security screening goon :E. From my experience, very few of them know the regulations under which they are meant to operate.:ugh:

also worth knowing:

4.11 Persons taken to be cleared to enter sterile area other than through a screening point:
(3) ambulance, rescue or fire service officers who are responding to an emergency; and
(b) member of the Defence Force.....etc...
(c) air security officers,
are taken to be cleared to enter a sterile area other than through a screening point.

put simply, you can go in through any side door to the sterile area without having to go throught the screening point. So no need for an ASIC, no need to for permission, no need to go through screening. If you are having trouble at your local airport then I suggest you have a copy of the relevant ATSRs laminated and kept in the top of your trauma bag. You can thow a copy at security as you bolt through to do your job.

[av8trflying]

thanks for that islander. I will download a copy today.

Much appreciated