CRM is it safe

[Tail Rota]

Guys:E

a question to all of the CRM gurus from all corners of the globe.

HOW SAFE IS CRM.

Q....are we becoming too sensitive in the cockpit to the point that no one wants to offend anybody anymore. :{

If so, does this have an adverse effect on flight mangement and ultimately saftey


At the end of the day........... if it becomes a matter of saftey then, culture and CRM, should be the last thing on our minds....surely preventing and incident which may become an accident is of the greatest importance.

CRM has its place........ and when its intergrated with good SOP's .....it can have great results.

We as crew have come a long way from .."hey you just look out the window..... I will show you how to do it"....days of past.

However have we gone too far the other way.

Standing by for incoming......:(


Be Safe

TR:ok:

[PPRuNe Towers]

http://www.pprune.org/forums/showthread.php?t=293307

Rob

[Panama Jack]

I'm not a CRM guru, so much as someone who sees value in it (and who would not want to fly in an aviation culture where it doesn't exist. Ironically, it seems like the people who feel they need CRM the least are those who need it the most.

At least in this part of the world, CRM invaluable in getting people to share ideas in spite of the multi-cultural environment and the different power distance indices that people are used to due to their cultural backgrounds. In particular, it encourages FO's to open up and Captains to be receptive, not only to the guy with one, two or three stripes, but also to the back-end crew and others who have something to contribute (and no, I am not advocating an Athenian democracy either). These are just my personal observations, so, no, I don't feel that CRM has gone overboard as far as "touchy feeliness" goes. In fact, I still think that many of us have good points to learn.

[ruserious]

CRM is not about being overly nice or touchy feely, it is about getting the best out of you and your extended team. Most of that involves building and maintaining good relationships, shared mental models (are we all on the same page) and being aware and managing our weaknesses, failures and stressors.

So when required being autocratic is good CRM, however by the same token being most of the time, however tempting is plainly not good CRM

[ruserious]

Unfortunately we are dealt a certain hand of cards, sometimes it's a good hand, other times its pretty crap. When we get a bad one, have to do the best we can with that hand of cards, it sucks, no doubt.

[Panama Jack]

CRM is all about the captain being really nice to the cabin crew and not saying anything in such a way as to upset them.

Oh. . . I thought that when most pilots do that it is an attempt to get laid or get an extra crew meal. :E

[MAS Guy]

CRM is important. I want to listen if my co pilot want to tell me something. We are all human, and do make mistake from time to time. That is why we have a 2 man crew, because 4 eyes is better then 2. If you stop listening to your right hand man, than it is time for you to quit flying. As a Captain, you have the last decision, but you do need input. That is where CRM came in!

[BusyB]

I agree with MAS guy.

I also particularly liked the comment from Banasbanas on the other thread

"I attended my first CRM course before the term had even been invented. It lasted 30 seconds and consisted of a very senior pilot telling the assmbled students:

"Don't upset anyone who you think might ever be in a position to buy you a beer, tiddle in your coffee or save your life."

It's worked well for me for the last 27 years."

As long as everybody speaks up when they feel their neck is in danger there shouldn't be a problem:ok:

[fractional]

All company employees need CRM (Company Resource Management) and cross-familiarisation. What for? For better understanding of what the guys at the other end do instead of criticising or otherwise calling them useless. Many will disagree with this thinking but that's inevitable if you want to succeed. This is not experimenting. This is ever making adjustments and consolidating procedures and practices for a better workflow.
In ref to CRM (Cockpit/Crew Resource Management) proper, it is a MUST regardless of what one say. The problem is that managements do not take seriously the recommendations made.

[Panama Jack]

Would have to agree with you fractional. For example, Dispatchers are required to undergo regular flight deck familiarization flights so that they can better understand the operational realities of pilots, but pilots never sit in during a day with a Dispatcher to better understand their work, resources, pressures, etc. Likewise, wouldn't mind tagging along for a day with maintenance people, loaders, rampies, or sitting in on a cabin crew training session. I understand that Southwest Airlines has done this with some success. At my company there was a plan to have the Pursers sit in on Simulator sessions, so that they could better understand what happens on the flight deck during emergencies, but I don't think the idea went anywhere-- at least I never noticed anything, in spite of it's merits.

[Terry Wrist]

Is CRM all about smiling happy people all around?? :yuk: :yuk: :yuk:

It is a variable methodology to extract the maximum performance from each given crew member on that day, every day. It just so happens that maximum performance is usually willingly offered in a relaxed, welcoming, no-jepardy, just say what is on your mind environment.

Some senarios however may require screaming at a fellow crew member. E.g: No response to Emergency Evacuation Order. A variable methodology, but always idling on the very friendly side.

Many CRM instructors out there seem to focus only on the smiles, and whilst they mostly do a lot of good, are missing the big picture.

But let's not pick on them, I know a CEO that cannot spell CRM.

[Fart Master]

Wots CRM maaaaaaaaaaate:uhoh:

[planecrazi]

How come CRM never works at home?

The wife always has the end say... now I am told to get off the computer and cut the the grass!:}

I just wish I was the boss, like at work!

[daidalos]

Well, I am sorry to say, but you are completely wrong!
In my house I always have the last word!
Usually is: "Yes dear, you're right dear!"

;)