brassbut
9th Sep 2007, 06:56
From today's GDN, what a joke, Gulf Air and customer relations, it's probably the sultry attitude of the ground staff and cabin crew that won them the chance to host this one.
MANAMA: Gulf Air is gearing up to host a global airline customer relations conference.
The next Worldwide Airlines Customer Relations Association (Wacra) Conference will be held in Bahrain next month.
Wacra is an international body of airline customer relations professionals from the worldwide airline industry and the annual conference of the body is hosted by one of its member airlines in their respective countries.
Gulf Air won the pitch last year to host the global conference in Bahrain amid competition from 50 other airlines.
The airline, which is the only carrier from the region on the board of directors of Wacra, hosted the conference in 1998.
Gulf Air customer care and service monitoring manager Kavita Al Jassim is a member of the board of Wacra representing Gulf Air.
Representa-tives from more than 60 global and regional airlines are expected to attend the conference.
Industry experts drawn from governments, international and industry associations, legal firms specialising in air transport issues, regulatory agencies, as well as consumer rights and issues, will address conference sessions and conduct workshops.
"Middle East airlines are now significant players in the global aviation market and being one of the most established carriers in the region, Gulf Air is proud to be able to host the event once again and also proud to have a Bahraini woman on the board of this elite organisation," says Gulf Air acting president and chief executive Bjšrn NŠf.
"Aviation business is a service industry and the main focus is on our customers and it is important for the global airline industry to come together and share their valuable experience and discuss on how best we can serve the customers," Mr NŠf said.
"Gulf Air is gearing up in full force for the event and is proud to be given the opportunity to host this global conference in Bahrain which is the leading financial centre in the Middle East," said Ms Al Jassim.
"As Wacra is a non-political, non-business-competitive forum, the conference, will further strengthen the image of Gulf Air and the regional carriers globally," adds Ms Al Jassim.
MANAMA: Gulf Air is gearing up to host a global airline customer relations conference.
The next Worldwide Airlines Customer Relations Association (Wacra) Conference will be held in Bahrain next month.
Wacra is an international body of airline customer relations professionals from the worldwide airline industry and the annual conference of the body is hosted by one of its member airlines in their respective countries.
Gulf Air won the pitch last year to host the global conference in Bahrain amid competition from 50 other airlines.
The airline, which is the only carrier from the region on the board of directors of Wacra, hosted the conference in 1998.
Gulf Air customer care and service monitoring manager Kavita Al Jassim is a member of the board of Wacra representing Gulf Air.
Representa-tives from more than 60 global and regional airlines are expected to attend the conference.
Industry experts drawn from governments, international and industry associations, legal firms specialising in air transport issues, regulatory agencies, as well as consumer rights and issues, will address conference sessions and conduct workshops.
"Middle East airlines are now significant players in the global aviation market and being one of the most established carriers in the region, Gulf Air is proud to be able to host the event once again and also proud to have a Bahraini woman on the board of this elite organisation," says Gulf Air acting president and chief executive Bjšrn NŠf.
"Aviation business is a service industry and the main focus is on our customers and it is important for the global airline industry to come together and share their valuable experience and discuss on how best we can serve the customers," Mr NŠf said.
"Gulf Air is gearing up in full force for the event and is proud to be given the opportunity to host this global conference in Bahrain which is the leading financial centre in the Middle East," said Ms Al Jassim.
"As Wacra is a non-political, non-business-competitive forum, the conference, will further strengthen the image of Gulf Air and the regional carriers globally," adds Ms Al Jassim.