B A Lert
17th Jul 2007, 03:21
from The Australian
Steve Creedy, Aviation writer | July 17, 2007
THE stoush between Jetstar and Tiger Airways grew yesterday as the Qantas offshoot Jetstar warned it might ask the Australian Competition and Consumer Commission to investigate the availability of its new rival's cheapest fares.
Tiger continued its drip-feed campaign of route unveilings with an announcement yesterday that it would start a service between Melbourne and Launceston from November 29 with all-inclusive, one-way fares starting at $39.99.
Jetstar immediately responded with a $29 fare on the route for flights between November 29 and December 13 as well as all of February.
Jetstar spokesman Simon Westaway questioned the availability of Tiger's headline low fares. He said attempts last week by Jetstar staff to find Tiger's cheapest fares on its Melbourne-Perth route had found them available on only four occasions over a long period. Attempts to find the fares on Tiger's Melbourne-Gold Coast route had produced a similar result.
Mr Westaway said Jetstar, which always clearly specified the terms and conditions surrounding low fares, was considering raising the matter with the regulator.
"We just believe that the marketing of these low fares from Tiger through their website is not very clear in terms of the availability," Mr Westaway said.
"We're not saying they need to declare how many fares on what day but we just think ... Australian consumers might start to question when is a low fare available and when is a low fare a low fare."
Mr Westaway conceded that one possible reason Tiger's low fares were hard to find was that they had already been taken.
A spokesman for Tiger dismissed the Jetstar claim as having no substance.
"Consumers have been snapping up the tickets and we still maintain we will offer low fares on the flights we have announced," the spokesman said.
Tiger chief executive Tony Davis last week would not reveal how many of the cheap seats were available on each flight but said Tiger had made it clear that it did not believe in gimmicks or quoting fares that were not available to people.
How dare this pillock from Jestar complain about the very same thing for which his organisation is noted! Isn't it ironic that the Jestar flunkies have the same difficulties accessing the Tiger website as Joe Punter has accessing the so-called low fares at Jestar? Wouldn't JQ be better occupied trying to allay the genuine customer service concerns of their patrons rather than bellyache about what a competitor may or may not be up to? :mad::mad::mad:
Steve Creedy, Aviation writer | July 17, 2007
THE stoush between Jetstar and Tiger Airways grew yesterday as the Qantas offshoot Jetstar warned it might ask the Australian Competition and Consumer Commission to investigate the availability of its new rival's cheapest fares.
Tiger continued its drip-feed campaign of route unveilings with an announcement yesterday that it would start a service between Melbourne and Launceston from November 29 with all-inclusive, one-way fares starting at $39.99.
Jetstar immediately responded with a $29 fare on the route for flights between November 29 and December 13 as well as all of February.
Jetstar spokesman Simon Westaway questioned the availability of Tiger's headline low fares. He said attempts last week by Jetstar staff to find Tiger's cheapest fares on its Melbourne-Perth route had found them available on only four occasions over a long period. Attempts to find the fares on Tiger's Melbourne-Gold Coast route had produced a similar result.
Mr Westaway said Jetstar, which always clearly specified the terms and conditions surrounding low fares, was considering raising the matter with the regulator.
"We just believe that the marketing of these low fares from Tiger through their website is not very clear in terms of the availability," Mr Westaway said.
"We're not saying they need to declare how many fares on what day but we just think ... Australian consumers might start to question when is a low fare available and when is a low fare a low fare."
Mr Westaway conceded that one possible reason Tiger's low fares were hard to find was that they had already been taken.
A spokesman for Tiger dismissed the Jetstar claim as having no substance.
"Consumers have been snapping up the tickets and we still maintain we will offer low fares on the flights we have announced," the spokesman said.
Tiger chief executive Tony Davis last week would not reveal how many of the cheap seats were available on each flight but said Tiger had made it clear that it did not believe in gimmicks or quoting fares that were not available to people.
How dare this pillock from Jestar complain about the very same thing for which his organisation is noted! Isn't it ironic that the Jestar flunkies have the same difficulties accessing the Tiger website as Joe Punter has accessing the so-called low fares at Jestar? Wouldn't JQ be better occupied trying to allay the genuine customer service concerns of their patrons rather than bellyache about what a competitor may or may not be up to? :mad::mad::mad: