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blackace
28th Mar 2007, 12:18
I watched a BBC news report on T5 last night and was amazed at the following statement.

There will be no chance of lost baggage and there is a back up system in case the main one fails.

Well, there is and there isn't.

A Dutch company Vanderlande is the prime contractor responsible for the baggage handling system and knowing how their systems work in intimate detail I can assure you bags will most certainly get lost.

Anything that cannot be identified by the system ends up down dump chutes where they can be manually sorted, any that fall off the possisorters will be lost until the system is shut down and it is safe to send someone in to retrieve them.

There is no back up system.

For a comparison you could always look at schiphol airport lost baggage numbers for comparison, it was installed by the same contractor and the equipment units are identical.

I love this statement from Vanderlande from one of their Schiphol press releases.

Vanderlande maintenance team, which has a permanent on-site presence at Schiphol. Proposing and implementing continuous improvements is part of our task, and our specialists have the expertise to enable them to do that.

http://www.vanderlande.us/en-us/news/services/RMRatAAS/Pages/default.aspx

With nearly all Vanderlande jobs, they invariably end up with a "permanent on site presence", that is because they have so many problems getting it to work in the first place.

our specialists

I think they mean people like me. :)

BackPacker
28th Mar 2007, 12:42
At Schiphol, there is a backup system. If you look behind the H pier, there are some huge, empty, white tents - at least they were there last time I looked, before all the winter storms. I think they only have a single carrousel in them. If the baggage sorting system breaks down partially or completely, they send all the affected baggage there, dump it on the carrousel and round up a whole lot of people from the offices to check the tags on all bags and pick up those that are to be on "their" assigned flight. This baggage is then put onto carts again and driven to the aircraft.

As said, this is their *backup* system. As far as I know, it's never been used. But at least they have a plan.

Human beings can improvise, machines can't.