bjkeates
25th Oct 2006, 08:17
Hello chaps and chapesses,
My girlfriend bought a Creative Zen Vision:M 30GB MP3 player recently. It worked fine for about half a day, until a strange problem started occurring. I've since gathered from Googling the error message that there is no easy fix for it, but I'm still at a loss to understand what to do or how to go about repairing it.
Basically, later in the day after it had been working she once more plugged it into her computer (specs below) but instead of recognising it as normal, the device itself refused to go into "USB connected" mode and instead just tried to start playing music again. It then froze, and a message appeared on the computer screen (not the MP3 player screen) saying the USB device has malfunctioned, not been recognised - the usual. She returned the MP3 player as faulty and received a new one within a couple of days (excellent service from Amazon as ever.) The new one has exactly the same problem.
I've looked around on the internet for possible causes and solutions. There are suggestions on the Creative website to download new drivers, update other drivers, the usual. Also there were a couple of solutions that had worked for others, including changing something in the registry relating to the USB ports. No luck there either. Also tried deleting all the USB host controllers and root hubs from Device Manager and letting Windows reinstall them automatically - no joy.
We've narrowed it down to a problem between Windows and the USB ports themselves, in that the USB ports still function with her printer, mouse and flash memory stick but will no longer recognise the Zen Vision:M, external USB hard drive or (oddly enough) the integrated webcam (which is actually run as a USB device.) Ever since the fault occurred on that day, the computer will no longer recognise either of them - it recognises a device is connected, but keeps saying that it's malfunctioned. Right clicking My Computer and going into "Disk Management" indicates that neither the MP3 player or external hard drive are being recognised as such, nor are they being assigned drive letters. They just don't appear. The devices themselves, of course, work on other computers. Tried all devices in all 4 USB ports; again, nada.
I'm pretty sure it's not a driver issue with one of the devices - everything that could be removed and reinstalled has been done. It's obviously something to do with the interface between the USB ports and the way Windows reads them, particularly given that two of the "malfunctioning" devices have hard drive storage. Solving something like this, however, is not my area of expertise - it tends to be a bit of trial-and-error and at the moment I'm getting short of ideas.
Has anybody ever experienced any problems like this before? What did you do to fix it? Has anybody else got any other suggestions? Thanks very much.
System specs:
Asus A6U-B090H laptop
AMD Sempron Mobile 3100+
512MB RAM
SiS M760GX IGP
80GB Hard drive
Wireless, LAN, modem, DVD-Ram, etc...
My girlfriend bought a Creative Zen Vision:M 30GB MP3 player recently. It worked fine for about half a day, until a strange problem started occurring. I've since gathered from Googling the error message that there is no easy fix for it, but I'm still at a loss to understand what to do or how to go about repairing it.
Basically, later in the day after it had been working she once more plugged it into her computer (specs below) but instead of recognising it as normal, the device itself refused to go into "USB connected" mode and instead just tried to start playing music again. It then froze, and a message appeared on the computer screen (not the MP3 player screen) saying the USB device has malfunctioned, not been recognised - the usual. She returned the MP3 player as faulty and received a new one within a couple of days (excellent service from Amazon as ever.) The new one has exactly the same problem.
I've looked around on the internet for possible causes and solutions. There are suggestions on the Creative website to download new drivers, update other drivers, the usual. Also there were a couple of solutions that had worked for others, including changing something in the registry relating to the USB ports. No luck there either. Also tried deleting all the USB host controllers and root hubs from Device Manager and letting Windows reinstall them automatically - no joy.
We've narrowed it down to a problem between Windows and the USB ports themselves, in that the USB ports still function with her printer, mouse and flash memory stick but will no longer recognise the Zen Vision:M, external USB hard drive or (oddly enough) the integrated webcam (which is actually run as a USB device.) Ever since the fault occurred on that day, the computer will no longer recognise either of them - it recognises a device is connected, but keeps saying that it's malfunctioned. Right clicking My Computer and going into "Disk Management" indicates that neither the MP3 player or external hard drive are being recognised as such, nor are they being assigned drive letters. They just don't appear. The devices themselves, of course, work on other computers. Tried all devices in all 4 USB ports; again, nada.
I'm pretty sure it's not a driver issue with one of the devices - everything that could be removed and reinstalled has been done. It's obviously something to do with the interface between the USB ports and the way Windows reads them, particularly given that two of the "malfunctioning" devices have hard drive storage. Solving something like this, however, is not my area of expertise - it tends to be a bit of trial-and-error and at the moment I'm getting short of ideas.
Has anybody ever experienced any problems like this before? What did you do to fix it? Has anybody else got any other suggestions? Thanks very much.
System specs:
Asus A6U-B090H laptop
AMD Sempron Mobile 3100+
512MB RAM
SiS M760GX IGP
80GB Hard drive
Wireless, LAN, modem, DVD-Ram, etc...