ZAGORFLY
21st Aug 2006, 03:15
After 10 years of loyalty intercontinental traveling to US I am going to considering to change my airline reservation path.
To support the crews unfairness traitment by the NW management that is reflected is some cases to the passengers as well.
I was sorry to hear the comments by some fo the crews that apparently denouced their yearly income gross as low as 25-30,000 USD in some cases.
We have never been asked to pay 5 dollars for a beer or a glass of wine during intercontinental economy class by any airline in the world. But last saturday night flight from Tokyo to Hong Kong in business class we a broad choice of Wines and any drinks that is now under unfair profit (without receipt) requested in the economy class.
The upper management is unfailry requiring its staff to contain the customers unsatisfation and degrade of its services in flights. That imbarassment is matter of stress. The customer's stress is not taken into consideration.
This kind of management is draiving such wonderfull carrier into a profitable coffing corner,
To support the crews unfairness traitment by the NW management that is reflected is some cases to the passengers as well.
I was sorry to hear the comments by some fo the crews that apparently denouced their yearly income gross as low as 25-30,000 USD in some cases.
We have never been asked to pay 5 dollars for a beer or a glass of wine during intercontinental economy class by any airline in the world. But last saturday night flight from Tokyo to Hong Kong in business class we a broad choice of Wines and any drinks that is now under unfair profit (without receipt) requested in the economy class.
The upper management is unfailry requiring its staff to contain the customers unsatisfation and degrade of its services in flights. That imbarassment is matter of stress. The customer's stress is not taken into consideration.
This kind of management is draiving such wonderfull carrier into a profitable coffing corner,