Do you think agents abroad are stupid?

[IB4138]

My friends who operate a holiday home/letting service had a phone call this morning, from some clients arriving on BA6982 from LHR into AGP today, claiming that the flight had been cancelled and they were arriving at 22.30 via Barcelona.
This causes total havoc with staff rotas, especially on a Sunday. The
meeting/ key hand over for these people has now had to be sub-contracted as a result.

The flight details they had advised on their booking showed arrival at AGP for that flight at 11.45, which was the winter timetabled flight and not correct for today.

The tourists are obviously lying through their teeth!:mad:

BA6982 operated as normal, despite arriving in AGP 58 minutes down at 13.58. We know, because we collected people from this flight.

Why tell lies?:rolleyes:

The subcontract has come to us. There will be a charge of €50 euro, which will be passed on AND collected, before the keys are delivered.

Will anyone else who thinks they are clever, wise up. We have computers, the internet and other sources...we know what is happening.:mad:

[PAXboy]

Deeply distressed and sorry to hear about this. :hmm:

Now, that you have had all of my sympathy that was available you might wish to leave or explain why the heck you think this is of interest to this forum?

Yes, people lie. Perhaps these people took another flight and lied to you, perhaps they were misdirected by a third party. That's life, it happens all the time - just ask flight and cabin crew. Sheesh! :zzz:

[IB4138]

Because it's the PASSENGERS AND SELF LOADING FRIEGHT FORUM!:rolleyes:

If you were a small operation and not hiding behind a multi national conglomerate who could handle these fees, then you just might understand.

Honest people trying to earn an honest buck.

It's a warning to any SLFs who fancy their chances.

[Bealzebub]

You seem to have your knickers in a knot over something that concerns your "friends" rather than you ? Having let property out abroad myself, it often arises that guests travel plans change for whatever reason. Agents are appointed to deal with these matters, that is the business they are in, and what you pay them for.

If these clients arrive outside of normal business hours they would normally be contracted to either pay an out of hours admin charge, or make alternative arrangements to collect the keys at the next earliest opportunity.

Their flight being cancelled or not is a matter for them and it is up to them to arrange for revised key collection in accordance with the terms of their contract.

The fact their flight may have been cancelled is not necessarily the same as the flight itself was cancelled. perhaps there was a discrepancy with their travel agent, or the flight was overbooked or a whole myriad of other reasons. Perhaps they had made a mistake that they were reluctant to acknowledge.

Frankly who knows ? Who cares ? If your friends are good business folk they will no doubt encounter far worse difficulties than this. Since they are passing the additional costs on to their clients, what is the problem ? Remember the customers have computers and the internet as well, indeed that is often how you or your friends aquire their business. As you say wise up, and for Gods sake calm down ! :rolleyes:

[IB4138]

Why not be upfront and honest?

For the client to make the phonecall after their advised arrival time tells you something, does it not?



Yes, we are used to flights being late and the car hire collection shambles at AGP at present and that is accepted, as it is not the clients fault.

[TightSlot]

We consider ourselves well warned and promise to be good customers...