Laptop going extremely slow

[joe2812]

My laptop over the last few weeks is becoming slower and slower and i'm trying everything I know to try and clear it out.

I've still got 8 gig of my HDD left free, i've defragged and done disk cleanup, i've done my windows registry via Easycleaner aswell as run and quarantined any spyware picked up with Ad-Aware.

All of my music and films are stored on an external hard-disk which I had defragged, cleaned up etc but still the laptop is painfully slow. As I write this I am typing faster than the laptop can write it and flicking between active windows is just painfully slow. Music and films stutter regardless of whether or not they are on the external or the laptop.

My task manager is currently showing me as having 51 processes, a CPU usage of 71% (that's with only one firefox window, one MSN chat window and the task manager itself open) and a commit charge of 376M/2460M (whatever that means).

I have Googled and Yahoo'ed my backside off the last couple of days. I've paused my anti-virus software (Avast), turned off all my Winamp and Quicktime-style programs that run in the background, but still to no avail.

I tried installing a couple of games which used to easilly run on here but they don't work... they're jerky and slow and take minutes to load... and that's on the lowest GFX settings. I tried them when installed to the laptop itself and to the external disk.

The techie guys here are my last hope as I don't know where on earth i'll take this to get it sorted... 'Dell don't sell in the shops' remember (:mad:ers)

:(

[kriss1000]

Hi, Have you a prog called "HiJack This" you`ve got to many processes running and I suspect a lot of added unnecessary files, we need to get rid of them if you have the prog then run it and save a log file then post it here and I`ll see whats to be done. If you hav`nt go this prog then you can find it on the web its freeware or go here http://tomcoyote.org/hjt/#Top. Im a bit busy at the moment but i`ll sort it as soon as...

[joe2812]

I posted a HJT log on a forum a couple of weeks back but no-one replied... Heres the latest version:

Logfile of HijackThis v1.99.1
Scan saved at 20:47:45, on 02/01/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Apoint\Apntex.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Logitech\Video\LogiTray.exe
C:\WINDOWS\system32\LVComS.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CE.EXE
C:\PROGRA~1\PHILIP~1\VProperty.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Joe Simon\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.co.uk/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.web--search.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.co.uk/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.co.uk/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.co.uk/myway
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://wwwproxy.herts.ac.uk/lis/proxy.pac
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http://wwwproxy.herts.ac.uk/lis/proxy.pac:8080
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTBROA~2\SMARTB~1\BTHelpNotifier.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo RX420 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CE.EXE /P31 "EPSON Stylus Photo RX420 Series" /O6 "USB001" /M "Stylus Photo RX420"
O4 - HKLM\..\Run: [ToUcamVProperty] C:\PROGRA~1\PHILIP~1\VProperty.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: BT Broadband Help.lnk = C:\Program Files\BT Broadband Help\bin\matcli.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/MusicAccess/ie/bridge-c5.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

[kriss1000]

got your reply not really got time to go through it yet but i`ll post you a reply tomorrow if thats ok, I see Norton on your machine at one time all the registry values for symantec need to go for a start, then windows messenger and msn messenger unless you use said progs of course , all these slow your comp down. Meanwhile search on the web for the "Black Viper" web page this site will tell you what "SERVICES" you can safely disable...

[kriss1000]

Found Black Vipers services...

http://www.dead-eye.net/WinXP%20Services.htm

[joe2812]

Gone through and now down to 45 processes after stopping all the services suggested.

Appreciate the help and no rush for a reply!

Many thanks.

[joe2812]

For what it's worth, the problem although not being associated just with iTunes, is definately much much worse when the program is running, something it never used to do.

As iTunes runs now, playing in the background the CPU usage is stucky firmly at 100%

[Conan the Librarian]

Joe, as an exercise, I wonder if it might be worth uninstalling iTunes completely and then benchmarkng perofrmance, before reinstalling for comparison? I seem to remember something like this a few weeks ago somewhere, but right at this moment, my memory is a little hazy.

Conan

[maxell]

windupdate is spyware also web-search

have you tried running spybot you can get it here http://www.majorgeeks.com/download2471.html

also you could try running cwshredder from this site http://www.softpedia.com/progDownload/CWShredder-Download-8114.html

also put your hijackthis in a folder of its own not on the desktop makes it easier to make and then locate the backup files

Max

[kriss1000]

:\Max is correct

The first 3 items need to be fixed now all these are bad files.

The rest i`ll leave to your discretion just put a brief description to give you an idea.

If you want to uninstall windows messenger and msn messenger let me know and ill
post you the links to remove them, they are hidden files, i`ve just had a quick look
at your log file all your files are safe apart from these first 3...

-------------------------------------------------------------------------------------------------------------------------------

O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/Mu.../bridge-c5.cab
This entry should be fixed by HijackThis!

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.web--search.com
This entry should be fixed by HijackThis!

R3 - Default URLSearchHook is missing
This is easy to fix initially but needs to go from the computer. Fix firstly with HijackThis!

Windows Messenger utility. If you don\'t use Windows Messenger, this can be annoying. Available via Start -> Programs. Go to Windows Messenger > Tools > Options > Preferences and uncheck "Run this program when Windows starts"


O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
Dell taskbar icon allowing you to quickly change settings
Not dangerous, but unnecessary.

O4 - HKLM\..\Run: [UpdateManager] "CProgram Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
StorageGuard from Veritas ( Sonic). Free utility that integrates with Backup MyPC (Backup Exec Desktop), Simple Backup and MS Backup. Provides system tray access and background monitoring - warning you of files that havent recently been backed up. Required unless you backup manually on a regular basis or have scheduled backups

O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
A process belonging to the Cyberlink PowerCinema video viewing software which allows you to play DVDs upon insertion. This program is a non-essential process, and is installed for ease of use.

O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
LogitechGalleryRepair/LogitechVideoRepair - part of Logitech Image Studio - installed with Logitech QuickCam cameras. Required from version 8.11 onwards if you use the software to take pictures and capture videos, not if you don't. Also not required for versions up to and including 7.30 and after version 8.30

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
System Tray access to Apple's "Quick Time" viewer from version 5 onwards
Not dangerous, but unnecessary.

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
Windows Messenger utility. If you don\'t use Windows Messenger, this can be annoying. Available via Start -> Programs. Go to Windows Messenger > Tools > Options > Preferences and uncheck "Run this program when Windows starts"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
CTFMon is involved with the language/alternative input services in Office XP. CTFMON.exe will continue to put itself back into MSConfig when you run the Office XP apps as long as the Text Services and Speech applets in the Control Panel are enabled. Not required if you don\'t need these features. For more info on ctfmon see here. CTFMON can be disabled from Control Panel, Text & Speech Services

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
Microsoft s MSN Messenger 6

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
Adjusts monitor colours across all programs, including Photoshop. It is needed by some graphics professionals who want their monitor calibrated. Most home users will not need it. In my case I can verify this as Photoshop loads fine

O4 - Global Startup: BT Broadband Help.lnk = C:\Program Files\BT Broadband Help\bin\matcli.exe
"matcli.exe is a motive Assistant Command line interface that gathers information about your systems identity like your name email address, city, county, etc and gets written to a log file". BT Broadband Help is required to run with the Help and Support program. If you uncheck BT Broadband Help and and then run Help and Support it will add another BT Broadband Help in the startup menu. If you remove the BT Broadband Help in the add/remove program some help menus in help and support will not be available. You decide

O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
If the entry '&Google Search ' is not needed anymore, it should be fixed.

O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
If the entry '&Translate English Word ' is not needed anymore, it should be fixed.

O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
If the entry 'Backward Links ' is not needed anymore, it should be fixed.

O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
If the entry 'Cached Snapshot of Page ' is not needed anymore, it should be fixed.

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
If the entry 'E&xport to Microsoft Excel ' is not needed anymore, it should be fixed.

O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
If the entry 'Similar Pages ' is not needed anymore, it should be fixed.

O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
If the entry 'Translate Page into English ' is not needed anymore, it should be fixed.

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
If the entry '' is not needed anymore, it should be fixed.

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
If the entry 'Sun Java Console ' is not needed anymore, it should be fixed.

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
If the entry 'Real.com ' is not needed anymore, it should be fixed.

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
If the entry 'Messenger ' is not needed anymore, it should be fixed.

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
If the entry 'Windows Messenger ' is not needed anymore, it should be fixed.

Chris

[kriss1000]

Just as a matter of course I use my computer for work therefore have all the main programmes ie MS OFFICE, MS PROJECT, VISTA,JAVA, SAGE approx 86GB etc etc I like to open files when necessary so i`m posting my HJTHIS log just to give you the idea.


Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\eEBAPI\eEBSVC.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\EPSON\eEBAPI\SAgent2.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Saitek\Software\Profiler.exe
C:\Program Files\Saitek\Software\SaiMfd.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Documents and Settings\Chris.DELTACOM-B6TNV3\Work\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/webhp?hl=en&tab=iw&q=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = 
AOL Explorer
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Profiler] C:\Program Files\Saitek\Software\Profiler.exe
O4 - HKLM\..\Run: [SaiSmart] C:\Program Files\Saitek\Software\SaiSmart.exe
O4 - HKLM\..\Run: [SaiMfd] C:\Program Files\Saitek\Software\SaiMfd.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage) - http://go.microsoft.com/fwlink/?linkid=34738&clcid=0x409
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/computercheckup/qdiagcc.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1093799633601
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1120769746531
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - http://www-307.ibm.com/pc/support/IbmEgath.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG Firewall (AVGFwSrv) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
O23 - Service: EpsonBidirectionalService - Unknown owner - C:\Program Files\Common Files\EPSON\eEBAPI\eEBSVC.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\eEBAPI\SAgent2.exe
O23 - Service: InCD File System Service (InCDsrv) - AHEAD Software - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - C:\Program Files\TuneUp Utilities 2004\WinStylerThemeSvc.exe

[joe2812]

Many thanks for the replies guys. This is the first time i've done HJT and I hope i've done it right. I've done another log after sorting the first one. (Unfortunately I do use MSN messenger by the way).

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Apoint\Apntex.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\LVComS.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CE.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\BitTornado\btdownloadgui.exe
C:\Documents and Settings\Joe Simon\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://wwwproxy.herts.ac.uk/lis/proxy.pac
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http://wwwproxy.herts.ac.uk/lis/proxy.pac:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\BTBROA~2\SMARTB~1\BTHelpNotifier.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo RX420 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9CE.EXE /P31 "EPSON Stylus Photo RX420 Series" /O6 "USB001" /M "Stylus Photo RX420"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe




Thanks again for the assistance, hopefully things will pick up.

Joe.

[maxell]

you could try ccleaner to get rid of any junk left lying about on your computer.
can be a little scary on the first run though with the amount it finds and removes

http://www.ccleaner.com/ccdownload.asp

Max

[kriss1000]

I also use a programme called tune up utilities, have done so for some years and find it ok. If you are familiar with the registry or not it has a good reg editor and its really easy also lots of other cleaning tools and optimizers.

http://www.tune-up.com/

free trialware 30 days but its worth the cash