PAX trouble on Easyjet?

[Flying_Frisbee]

Anyone know what the story was here?
Story is from the Scottish Daily Record.
EASYJET WON'T LET SLEEPING BEARS LIE
RANGERS fans heading to Bratislava were kicked off a plane after one fell asleep without his seatbelt on. The Monday lunchtime easyJet flight was delayed at Stansted when cabin crew couldn't wake him. Eventually he was ordered off the plane - along with anyone else in a Rangers strip
Steven said: "One passenger was in a deep sleep as he had been travelling since early morning. The stewardesses noticed he wasn't wearing his seatbelt and tried to wake him but it took a bit of doing. Next thing we knew, the captain was telling him to get off - but a few fans complained his treatment was over the top. Then the captain said everyone from Row 20 backwards was being kicked off.

[Heliplane]

If this is true, it would seem a bit over the top unless said fans were otherwise disruptive (EasyJet does seem to attract a lively bunch).

On somewhat of a related note, I have caught a few episodes of Airline on TV and can't believe that Easyjet management willingly participate in publicity that makes the airline appear so hostile towards their customers.

Maybe this is par for the course on a no frills but after seeing this, I'll stick to BA etc.

[DFC]

can't believe that Easyjet management willingly participate in publicity that makes the airline appear so hostile towards their customers

There is no such thing as bad publicity - it is all simply publicity.

Having shown the world what they do to people who complain at length because they turned up 30 seconds after the check-in closed, there should be very few sane people who would bother to complain. Message received and understood!!!

Note that they never show the one or two that actually have a valid complaint - that would be the wrong type of publicity!!

Regards,

DFC

[Maude Charlee]

Easyjet have nothing whatsoever to do with the check-in service provided at the airports featured on the TV programme. All of this work (and ground handling of the a/c out on the ramp) is contracted out to a variety of companies who 'specialise' (used in the loosest possible terms) in these activities.

Given that these companies pay minimum wage and generally treat their employees in an increasingly shoddy manner, it is hardly surprising that some of the dimwit/rude/aggressive (delete as appropriate) passengers often end up on the receiving end of less than sparkling service.

Easyjet frankly couldn't give a monkeys as long as the money keps rolling in, and neither could the various service providers' managers so long as they continue to con the airline into believing everything in the garden is rosy and pocket their nice fat performance bonuses.

[Meeb]

Easyjet have nothing whatsoever to do with the check-in service provided at the airports

All of this work (and ground handling of the a/c out on the ramp) is contracted out to a variety of companies

err... they do actually, as these companies work for easyjet.... :rolleyes:

Too many companies these days be it crappy airlines or crappy utility companies just dont care about the people who pay their wages.... you and me the customer ... easyjet epitomise this attitude, and it is not going to get better.... :mad:

[Capt Wannabe]

Never let the facts get in the way of a good story !

As usual, there is much more to it than reported in this thread :(

[Conan The Barber]

Ok, Mr. Capt Wannabe guy. Do tell us the facts then!

[apaddyinuk]

I believe Easyjet are now about to sign a corporate contract with Celtic!!!! :E :E :E

[redfield]

MC: If you think you're being treated in a shoddy manner, maybe you should work elsewhere! Or better still, apply for the next managerial vacancy and see if you can do a better job! Also, I think you'll find that the "service provider managers" don't get bonuses. They don't work for Easyjet.

Whatever the case, Easyjet don't lose passengers because of the Airline program, so as DMC says any publicity must be good publicity. The orange bandwagon rolls on!

[why me?]

Fact is...easyJet does not fly Stansted - Bratislava. Case of mistaken identity?

[sikeano]

quote:
______________________________________________
I believe Easyjet are now about to sign a corporate contract with Celtic!!!!

____________________________

what next an orange march(tounge in cheek here)

:suspect: :E

[nimbuscumulus]

First of all, as why me points out, easy doesn't do stn-brs. Unless it was Luton they meant or maybe it was a different airline altogether.
I would be very careful hanging any weight on a story that obviously has at least 1 fact wrong already.

Second, it sounds to me it was a case of a (probably very drunk) football supporter who couldn't keep his eyes open long enough for him to comply with the simplest of all safety features: fastening the seatbelt. He had been travelling all day (i.e. sitting on his bum waiting in the airportbar?) and was now só tired he couldn't even stick the one metal piece in the other. Yeah right.

If the whole group was with him they would probably have had a similar amount to drink. That I believe is in violation of the air navigation order.

So to me it sounds like a sound decission from a smart commander of the aircraft who was forseeing more trouble. Obviously the group complained to the company and found that they were at fault themselves and decided to tell their sob story to the daily whatever who gladly printed all the BS without thinking. Just my assumption but I think I'm probably not far of the truth.

[under_exposed]

easy doesn't do stn-brs

I don't suppose there is much demand for Stansted - Bristol

[fmgc]

Note that they never show the one or two that actually have a valid complaint - that would be the wrong type of publicity!!

I'll think thatyou will find that it is the TV company decide what gets shown, not Ezy!

[Capt Wannabe]

First of all, as why me points out, easy doesn't do stn-brs. Unless it was Luton they meant or maybe it was a different airline altogether.

brs / bts - whatever, we know what you mean. Sorry to be pedantic, but the story says nothing about the flight going from Stansted to Bratislava, it says the passengers were heading to Bratislava.

Facts:
It was EZY
Flight was STN-PRG
Alcohol was involved