WinXP Hangs on Shutdown

[seacue]

I installed the lastest large batch of updates from MS on my Win XP SP1 a couple of days ago. This is on an HP ze4630us laptop.

Now the computer hangs at the very end of the shudown process with the message "Windows is shutting down" (or similar) on the screen. I have to press the computer's ON button for a number of seconds to make it turn off.

The computer never hung during shutdown until I installed the latest Windows updates.

There are no error messages or other problems when I start the computer the next time.

Does anyone else have this problem?

I have a similar problem with Win98se on a home-assembled system but that is not the present question.

[seacue]

I should have noted that the system hangs only a third of the time I shut down or even less frequently. It is not reliably repeatable.

No, I have not tried a rollback to an earlier situation.

I was hoping for someone with a hint as to the cause rather than just going back to before.

Thanks for the suggestion, no matter.

seacue

[shuttlebus]

seacue,

If it had happened every time, then I would suspect that ACPI power saving had been turned off by a patch.

Do you feel brave enough to patch up to SP2?

A similar issue in Win98 was cured by moving from Win 98 release 1 to WIn98 release 2.

Regards,

Shutllebus

[ZH875]

does Ctrl-Alt-Del bring up the task manager, you may be able to see what is hanging.

[Jimmy Breeze]

I have exactly the same problem
It gets to the blue shut down screen where it says "your computer is shutting down" but just stays there

I'm yet to find a solution

[frostbite]

Will your computer do a restart, or does it hang during that too?

[timmcat]

This looks a fairly comprehensive guide - good luck.

http://www.tweakxp.com/article36963.aspx

[seacue]

Thank you all for the suggestions. I will try them out when / if the problem occurs again.

seacue

[BLUE SKY THINKER]

seacue.....

Before you do that, take a look at Administrative Tools > Event Viewer > Application Log. There should be some clues here against the time it is happening (or has happened). ...If so, post them here for further possible suggestions.

[skydriller]

I discovered that I too sometimes get the hanging on shutdown thing with XP.....But it only happens if I have accessed the internet with Windows Media Player in that session.....

I just try not to play stuff on the internet with WMP, I try to download first, de-connect, then Play - So far No Probs...

Anyone seen this before?

Regards, SD..

[seacue]

Thanks for comments. I waiting for the next hang, which hasn't happened - or to correlate the log mentioned by B.S.T. with previous hangs.

seacue

[seacue]

OK

She hung again. Unfortunately the event file is not a text file.

Here is a transcript:
All are of type "Information" and the numbers are from the "event" column.
All are user "SYSTEM" except the WMDM entries which are "N/A".
-
-
6:45:30 SPBBCSvc 0
6:45:30 ccSetMgr 1
6:45:30 SNDSrvc 1
6:45:30 ccEvtMgr 26
6:45:31 ccEvtMgr 1
6:45:40 NPFMntor 26
6:45:40 NPFMntor 1
6:45:48 WMDM PMSP Service 105
10:12:01 ccSetMgr 26
10:12:01 SNDSrvc 26
10:12:01 SPBBCSvc 0
10:12:02 ccSetMgr 1
10:12:02 SNDSrvc 1
10:12:02 ccEvtMgr 26
10:12:02 ccEvtMgr 1
10:12:12 NPFMntor 26
10:12:12 NPFMntor 1
10:12:19 WMDM PMSP Service 105
11:38:10 ccSetMgr 26
11:38:10 SNDSrvc 26
and so on

The shutdown at 6:45 was normal.

The shutdown that hung occured at 10:08 by my watch and the clock on the screen. The clock that the event log is using seems to be 4 minutes fast. I don't see anything different about this shurdown and the normal one at 6:45.

I brought the system back up after the manual shutdown at 10:12:19. I did nothing except look at the event log and then shut down normally. Nothing about that session appears in the log.

What now?

seacue

[Conan the Librarian]

Often, the reason that XP does not shutdown isn't actually XP related, but down to some miserable little 3rd party program that starts and runs in the background and then for whatever reason, coughs a bit and does not shut itself down cleanly (or even at all) therefore causing Windoze to stop as well

The MS Anti Spyware suite is free and quite good - but it does contain a very useful suite of analysis and start up tools, which would enable you to selectively isolate any rogue proggies and to go from there.

If you are a confident user, then the task manager/processes tab, will let you do much the same thing. A good way of seeing whether we are on the right horse here, is to start in safe mode with minimum drivers and see if XP will then shutdown properly. My guess, is that it will.


Conan

[seacue]

Thanks Conan,

The problem is that the system shuts down correctly at least 80% of the time. Unreliable unreliability isn't very easy to diagnose.

Thank you for the MS suggestion.

seacue.

[seacue]

I haven't had a hang-on-shutdown problem for well over a week.

My scheme is to let the system sit idle for 30 seconds to a minute before commanding the shutdown. My guess is that this allows loose ends to be neatened up. In any case it seems to have solved my problem.

seacue

[BLUE SKY THINKER]

seacue . . . . .

Didn't want to complicate matters by mentioning THIS (http://www.microsoft.com/downloads/details.aspx?FamilyID=1b286e6d-8912-4e18-b570-42470e2f3582&DisplayLang=en) last month as you didn't seem to be getting the specific error readings. ...Only do so now because I've come across someone with similar problems (likewise no readings) where this seems to have solved the problem. ...More info. on above link HERE (http://support.microsoft.com/default.aspx?scid=kb;en-us;837115).

The download is the very latest version, out this last week.

[seacue]

BST,

Thanks for the info.

I haven't had a hang-on-shutdown for a number of weeks. My solution is to close my work and wait 30 seconds. Then shutdown has always gone without a hitch.

This seems to allow XP to clean things up for an uneventful shutdown.

seacue