Gerhardt
12th Sep 2005, 16:21
I was returning from vacation with my family last month on Delta. We were next in line to check our luggage and there was only one person working the counter but the guy in front of us was upset that his frequent flier miles weren't adding up correctly. After an excruciatingly long time I interrupted and asked if they could do that another time. The woman at the counter was incredibly rude and said I'd have to wait until they were done.
When they finally gave up and it was our turn we stepped forward with our luggage only to be told "we just stopped checking in for this flight a minute ago." And we had to book the next flight and pay $100 processing fee. Since I was actually in line in plenty of time I asked for the fee to be waived but this wasn't to be. It was obvious they didn't give a damn.
I woke up to read the bankruptcy headline this morning and couldn't help but smile just a little. I'd like to feel sorry for the airline and its employees...but my give a damn's busted.
I do feel sorry for some of the folks. We had TERRIFIC friendly pilots and flight attendants. Some of the nicest people I've met so it's strange that one bad apple can skew a customer's perspective that much. But it does.
When they finally gave up and it was our turn we stepped forward with our luggage only to be told "we just stopped checking in for this flight a minute ago." And we had to book the next flight and pay $100 processing fee. Since I was actually in line in plenty of time I asked for the fee to be waived but this wasn't to be. It was obvious they didn't give a damn.
I woke up to read the bankruptcy headline this morning and couldn't help but smile just a little. I'd like to feel sorry for the airline and its employees...but my give a damn's busted.
I do feel sorry for some of the folks. We had TERRIFIC friendly pilots and flight attendants. Some of the nicest people I've met so it's strange that one bad apple can skew a customer's perspective that much. But it does.