Human Factors

[Pete208]

Your help please. How does Human Factors reporting actually work in the civilian airlines.
Is it a trusted system or just looked upon as a cost cutting exercise?
Is the discipline option retained, who does the investigating of incidents and how are they publicised.
Thanks

[aeroguru]

CHIRP.
CONFIDENTIAL REPORTING SERVICE.
Could go to the company or via the CAA(in the UK only).

[time-ex]

You won't get many replies unless you say who you are and where you're coming from.
Human factors reporting isn't always negative, there are "well done awards" for instance and at the other end of the scale there is the appearance in court on a charge of contributory negligence or worse. In between there are the CHIRP reporting procedure and some operators have an "in-house" Human Factors management system, employee support program for when employees are suffering what life throws at them to the extent that it impinges on their work.
Then there are the quality lapses that are detected and investigated "in house" human factors have long been considered as contributory and disciplinary action always takes human factors into account. If you want to know more please say why.

[Pete208]

OK fair point, im in the Military and we are looking at Human Factors. I believe in HF but want to see it implimented correctly.
All I have heard is the positive PR but am sure that there is are negatives as well.
I just want to find out the truth. In principal HF is a great idea but does it work as well as everyone says it does and how long did it take for it to work? I just want to learn from those who know. I am happy to discuss this on a 1 to 1 basis if you wish to Email me.

[jetfueldrinker]

Human Factors reporting does work. Show me the person that has never made a mistake and I will show you the person who has never made anything. We are all porne to the odd lapse because we are all human.

In our company, anyone who has an omission of any kind is invited to be interviewed to see if there may be a better way of doing things; perhaps there may need to be a better way of differentiating between gauges of differing pressure ranges. Or do we need duplicate inspections when carrying out wheel changes to see that the spacer has been fitted?

If you make an omission because you are still drunk from the night before, I expect disciplinary action may be taken. But if you have pressing personal problems, or you have been unduely pressurised at work, or you have been distracted, all these points will be taken into consideration.

If you require further details, please e-mail me and I will gladly help out in whatever way that I can

JFD.

[aeroguru]

On this very subject, there is a course/on line lecture on human factors in aircraft maintenance on www.aerolearn.com. (http://www.aerolearn.com.)
I've just done it and printed out a little certificate for myself.
This being the only human factors training ever received in 30 years in the trade.!

[Pete208]

Thanks for that web address, it looks a great site.
There must be some good books on Human Factors somewhere, what reading is required for Aircraft Licencies?
Thanks for you help

[dai-eng]

Try [email protected] to get more info on this programme. There are contacts with the military to exchange info/problems etc.