Shutting Down Problem? [Archive]

dwlpl

15th Mar 2005, 11:44

I have a problem that judging by the time the fault occurs, my computer (XP OS) is in the process of shutting down.

The next time I boot up my computer I get the Microsoft sending back report pop-up window.

The pop-up is headed 'GENERIC HOST PROCESS FOR WIN32 SERVICES'.

The pop-up mentions two files that end in '...../svchost.exe.mdmp' and the other one is '...../appcompat.txt'.

Anyone with ideas whats wrong and how I can resolve the situation?

Tonic Please

15th Mar 2005, 13:34

Ok. Here goes.

Dump the contents of the IE Temporary Internet Folder cache (TIF)

start --> settings --> control panel --> internet options --> delete files

1) Download the following four items...

McAfee Stinger
http://vil.nai.com/vil/stinger/

Trend Sysclean Package
http://www.trendmicro.com/download/dcs.asp

Latest Trend Pattern File.
http://www.trendmicro.com/download/pattern.asp

Ad-aware SE (free personal version v1.05)
http://www.lavasoftusa.com/

Create a directory.
On drive "C:"
(e.g., "c:\New Folder")
or the desktop (Just right click and press new-folder)

Download SYSCLEAN.COM and place it in that directory.

2) Update Ad-aware with the latest definitions.

3) Disable System Restore (Click Start > Programs > Accessories > Windows Explorer
Right-click My Computer, and then click Properties.
Click the System Restore tab.
Check the "Turn off System Restore" or "Turn off System Restore on all drives"

4) Reboot your PC into Safe Mode [F8 key during boot]
and shutdown as many applications as possible.

5) Using Trend Sysclean, Stinger and Ad-aware, perform a Full Scan of your
platform and clean/delete any infectors/parasites found.
(a few cycles may be needed)

6) Restart your PC and perform a "final" Full Scan of your platform using the three
utilities; Trend Sysclean, Stinger and Adaware

7) Re-enable System Restore and re-apply any System Restore preferences,
(e.g. HD space to use suggested 400 ~ 600MB),

8) Reboot your PC.

9) Create a new Restore point. (Start -> All Programs -> Accessories -> System Tools -> System Restore. When the System Restore Utility opens, click "Create a Restore Point" then click Next. Enter a name for this Restore Point (for instance, "Before Installing Office XP"), and click Create.

Good luck.