Lan Ding Gere
23rd Feb 2005, 12:54
Hi guys,
I'm sorry if this is not in the correct section.
As airlines have their own check in baggage allowance policy, some are 20kg, 23kg and some even 30kg.
Now My wife was booking a flight from LCY to FRA on Lufthansa (who offered 20kg), then FRA to DEL on Air India (who offered 30kg). I telephoned the airline for the first leg of the journey and asked what their allowance was, which was 20kg
As the carrier for the second leg was giving more allowance, 30kg I asked the first airline (Lufthansa) if they had any concestions in place so that they could allow you to carry the same as the second carrier. As it seems a waste of nearly 10kg.
I was advised, that it doesn't matter who the other part of the flight is with, they will only give whatever the policy was.
This is where it gets wierd. When my wife booked her tickets from a travel agent in FRA for the LCY - FRA leg, which was a max of 20kg, her booking confirmation showed 30KG, for the same airline, that had earlier said their policy was 20kg.
When I went to drop her off, she did have more than 20kg in her checkin case. The lady at checkin saw that the case was over and advised that my wife will need to pay excess as the limit is 20kg. My wife then showed the confirmation, which had 30kg on and the lady at checkin just let her baggage go through after looking at the confirmation
Her ticket was booked through a travel agent and not direct from the airline.
My question is this, how can a travel agent override the max baggage allowance, when the airline has already stipulated what their allowance is ?
On the whole, my wife got to utilise her max 30kg with Air India and with Lufthansa.
sorry it's a bit long
I'm sorry if this is not in the correct section.
As airlines have their own check in baggage allowance policy, some are 20kg, 23kg and some even 30kg.
Now My wife was booking a flight from LCY to FRA on Lufthansa (who offered 20kg), then FRA to DEL on Air India (who offered 30kg). I telephoned the airline for the first leg of the journey and asked what their allowance was, which was 20kg
As the carrier for the second leg was giving more allowance, 30kg I asked the first airline (Lufthansa) if they had any concestions in place so that they could allow you to carry the same as the second carrier. As it seems a waste of nearly 10kg.
I was advised, that it doesn't matter who the other part of the flight is with, they will only give whatever the policy was.
This is where it gets wierd. When my wife booked her tickets from a travel agent in FRA for the LCY - FRA leg, which was a max of 20kg, her booking confirmation showed 30KG, for the same airline, that had earlier said their policy was 20kg.
When I went to drop her off, she did have more than 20kg in her checkin case. The lady at checkin saw that the case was over and advised that my wife will need to pay excess as the limit is 20kg. My wife then showed the confirmation, which had 30kg on and the lady at checkin just let her baggage go through after looking at the confirmation
Her ticket was booked through a travel agent and not direct from the airline.
My question is this, how can a travel agent override the max baggage allowance, when the airline has already stipulated what their allowance is ?
On the whole, my wife got to utilise her max 30kg with Air India and with Lufthansa.
sorry it's a bit long