14 day waiting list for complaints at BA.

[Art E. Fischler-Reisen]

I recently had cause to contact the British Airways Customer Relations Department. In return I received a standard letter which stated:

"We have recently experienced unprecedented volumes of mail into this office and are unable to reply to customers as quickly as we would wish. Currently it is taking us up to 14 days, but if an in-depth investigation is required a reply may take longer."

Oh dear, oh dear. Looks like I'm not alone then!

[This message has been edited by Art E. Fischler-Reisen (edited 08 June 2001).]

[Hot Wings]

Typical! It does remind me, though, of a newspaper article last year, in which a gentleman reported sending a "well done" letter to Virgin Rail. He received a computer generated, groveling "we're sorry that you were inconvenienced" letter and a £50 voucher!!!