Wirraway
27th Dec 2004, 14:46
Tues "The Australian"
Air rage advice for staff
By Steve Creedy
28dec04
CUSTOMER service staff at Jetstar will undergo a day's training to cope with "hostile customers" as part of a new enterprise bargaining agreement which also delivers a 3 per cent annual pay rise.
The airline and the Australian Services Union settled on the new agreement last Thursday and union officials hope to organise a rank-and-file vote by February.
The agreement covers workers until June 30, 2007, and allows for pay rises of 3per cent a year over three years.
It increases the minimum hours for part-timers to 16 hours a week, allows staff to transfer to a Qantas superannuation scheme, and introduces changes to rostering.
Ten weeks paid maternity leave has become part of the agreement - rather than merely company policy - and there are increases to allowances and junior rates. The agreement also addresses the union's claim that frontline staff are increasingly subject to air rage from passengers.
"A new one-day air rage training program for all customer service staff will commence in February 2005 to better equip staff to deal with hostile customers," the ASU said in a memo to members.
The union said it would hold meetings to discuss the proposed agreement before it was put to the vote.
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Air rage advice for staff
By Steve Creedy
28dec04
CUSTOMER service staff at Jetstar will undergo a day's training to cope with "hostile customers" as part of a new enterprise bargaining agreement which also delivers a 3 per cent annual pay rise.
The airline and the Australian Services Union settled on the new agreement last Thursday and union officials hope to organise a rank-and-file vote by February.
The agreement covers workers until June 30, 2007, and allows for pay rises of 3per cent a year over three years.
It increases the minimum hours for part-timers to 16 hours a week, allows staff to transfer to a Qantas superannuation scheme, and introduces changes to rostering.
Ten weeks paid maternity leave has become part of the agreement - rather than merely company policy - and there are increases to allowances and junior rates. The agreement also addresses the union's claim that frontline staff are increasingly subject to air rage from passengers.
"A new one-day air rage training program for all customer service staff will commence in February 2005 to better equip staff to deal with hostile customers," the ASU said in a memo to members.
The union said it would hold meetings to discuss the proposed agreement before it was put to the vote.
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