Wirraway
23rd Dec 2004, 13:31
Fri "The Australian"
Passengers like our airports: survey
December 24, 2004
PASSENGERS rate Australia's international airport terminals highly, but the airlines are less enthusiastic, a new report shows.
The latest annual Australian Competition & Consumer Commission quality of service report on mainland capital city airports found passengers by and large ranked the facilities at very good to excellent.
Brisbane, Perth and Sydney airports were the top scorers, closely followed by Melbourne. Adelaide was ranked satisfactory to good.
"Adelaide airport's ratings were slightly lower than the other airports, but it is currently constructing new terminal facilities," ACCC commissioner John Martin said.
Brisbane was the top rated airport by airlines, at good, followed by Melbourne (satisfactory to good), then Sydney and Perth. Canberra and Darwin ranked as satisfactory.
The airlines marked down airports for lack of check-in availability, gates, ground services and management responsiveness, but ticked the boxes for runway availability and taxiways.
Passengers were less impressed with the availability of baggage trolleys and immigration waiting times than they were by baggage reclaim and check-in waiting times.
Mr Martin said that overall, Brisbane and Melbourne airports performed strongly across the range of quality of service indicators examined, while Sydney - the nation's busiest airport - achieved reasonable ratings.
While Brisbane was the star performer, by a nose, Australian Customs Services rated its facilities as the worst.
The ACS marked the airport down for crowding in inspection and baggage areas and said management's approach to its concerns was poor.
"The ACS noted that growing passenger numbers was leading to crowding in the customs inspection areas, and while facilities are rated as poor, the ACS acknowledged the airport operator is making some attempt to resolve the issues," the report says.
Sydney was ACS's favourite, with a "good" rating.
The report noted that the overall results for the years since the ACCC began monitoring airports were relatively stable, with no obvious trends.
The report on pricing and costs at Australia's major airports will be released in early 2005.
AAP
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Passengers like our airports: survey
December 24, 2004
PASSENGERS rate Australia's international airport terminals highly, but the airlines are less enthusiastic, a new report shows.
The latest annual Australian Competition & Consumer Commission quality of service report on mainland capital city airports found passengers by and large ranked the facilities at very good to excellent.
Brisbane, Perth and Sydney airports were the top scorers, closely followed by Melbourne. Adelaide was ranked satisfactory to good.
"Adelaide airport's ratings were slightly lower than the other airports, but it is currently constructing new terminal facilities," ACCC commissioner John Martin said.
Brisbane was the top rated airport by airlines, at good, followed by Melbourne (satisfactory to good), then Sydney and Perth. Canberra and Darwin ranked as satisfactory.
The airlines marked down airports for lack of check-in availability, gates, ground services and management responsiveness, but ticked the boxes for runway availability and taxiways.
Passengers were less impressed with the availability of baggage trolleys and immigration waiting times than they were by baggage reclaim and check-in waiting times.
Mr Martin said that overall, Brisbane and Melbourne airports performed strongly across the range of quality of service indicators examined, while Sydney - the nation's busiest airport - achieved reasonable ratings.
While Brisbane was the star performer, by a nose, Australian Customs Services rated its facilities as the worst.
The ACS marked the airport down for crowding in inspection and baggage areas and said management's approach to its concerns was poor.
"The ACS noted that growing passenger numbers was leading to crowding in the customs inspection areas, and while facilities are rated as poor, the ACS acknowledged the airport operator is making some attempt to resolve the issues," the report says.
Sydney was ACS's favourite, with a "good" rating.
The report noted that the overall results for the years since the ACCC began monitoring airports were relatively stable, with no obvious trends.
The report on pricing and costs at Australia's major airports will be released in early 2005.
AAP
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