Boss Raptor
9th Oct 2004, 08:41
Have been on EUJET 3 times from Manston which is my very local airport being about 10 mins door to door - 2 ok experiences and last one not so good;
My last flight with EUJET was MSE-Madrid-MSE, flight is daily and returns from Madrid at about 2100 at night. 6th October checked in at MAD with Iberia who are EUJET's handling agent, saw aircraft arrive from departures lounge and pax deplane etc. - flight comes up on the board delayed with no revised time - ask the girl at the Iberia desk in departures and she has no idea what is going on (or at first who EUJET even are) and EUJET have no rep at the airport anyway - gets to 2300 and comes up on the board as cancelled!? - race down to the Iberia desk again where they are locking up to go home but they make the effort to help 'aircraft has gone tech and next available flight is tomorrow night at same time' - anyway me and 16 other pax are left stranded in MAD wondering what has happened and what will happen to the aircraft which is nightstopping tech or is it ferrying home, who knows - unfortunately we had just missed the last BA flight back to LHR as some of us with commitments would have bought another ticket to get home that night - to be fair we were then all offered a hotel at EUJET's expense for the night which is more than you'd get with Ryanair - as it was I stayed over and got an Air Europa flight into LGW the next morning.
Ok I only paid £70 plus tax and the moral as we know is dont expect an LCC to be 100% reliable if you are using it for business, and we were provided with hotel etc.
However the total lack of communication at MAD was baffling and it took the IB girls a long time to find out just what was going on - and they certainly had no direct means of communication with EUJET (no representative/station manager, no contact nos., no SITA address etc.) - I know IB are not perfect but EUJET I suggest you look into this and ensure that your destination stations are fully briefed as to yr operational changes and have access/knowledge of who you and how to contact you - poor organisation/oversight/arrangements on the part of EUJET I think!
My last flight with EUJET was MSE-Madrid-MSE, flight is daily and returns from Madrid at about 2100 at night. 6th October checked in at MAD with Iberia who are EUJET's handling agent, saw aircraft arrive from departures lounge and pax deplane etc. - flight comes up on the board delayed with no revised time - ask the girl at the Iberia desk in departures and she has no idea what is going on (or at first who EUJET even are) and EUJET have no rep at the airport anyway - gets to 2300 and comes up on the board as cancelled!? - race down to the Iberia desk again where they are locking up to go home but they make the effort to help 'aircraft has gone tech and next available flight is tomorrow night at same time' - anyway me and 16 other pax are left stranded in MAD wondering what has happened and what will happen to the aircraft which is nightstopping tech or is it ferrying home, who knows - unfortunately we had just missed the last BA flight back to LHR as some of us with commitments would have bought another ticket to get home that night - to be fair we were then all offered a hotel at EUJET's expense for the night which is more than you'd get with Ryanair - as it was I stayed over and got an Air Europa flight into LGW the next morning.
Ok I only paid £70 plus tax and the moral as we know is dont expect an LCC to be 100% reliable if you are using it for business, and we were provided with hotel etc.
However the total lack of communication at MAD was baffling and it took the IB girls a long time to find out just what was going on - and they certainly had no direct means of communication with EUJET (no representative/station manager, no contact nos., no SITA address etc.) - I know IB are not perfect but EUJET I suggest you look into this and ensure that your destination stations are fully briefed as to yr operational changes and have access/knowledge of who you and how to contact you - poor organisation/oversight/arrangements on the part of EUJET I think!