terrier21
23rd Sep 2004, 17:53
This is from www.caa.co.uk website:-
'The Civil Aviation Authority has today called the ATOL bonds of Golden Sun Holidays Limited and Airglobe Holidays Limited. These North West London-based operators specialised in package holidays to southern Europe, particularly Cyprus, Greece and Portugal, and were licensed to sell over 200,000 holidays this year.
The CAA’s Consumer Protection Group is working to ensure that customers abroad can complete their holidays and fly home with the full protection provided by ATOL. People who have made advance bookings will not be able to travel but will be refunded from the ATOL bond. They should not go to their departure airport.
The CAA expects to receive a large number of customer claims and recommends that people who booked through travel agents should contact their agent, who may be able to arrange an alternative holiday. Customers and travel agents can also download claim forms from the ATOL website.
The CAA advice helpline for customers is open between the hours of 8 am and 11 pm on:
01668 686868.'
The ATOL website can be found through- www.caa.co.uk
or direct on www.atol.org.uk
Pax are being basically stranded today if they have just flown out with transfer buses refusing to take the pax on and then finding they have to repay for their hotels. They are advised to keep all receipts for when they return.
Pax booked are finding their holidays are being canx.
Terrier
'The Civil Aviation Authority has today called the ATOL bonds of Golden Sun Holidays Limited and Airglobe Holidays Limited. These North West London-based operators specialised in package holidays to southern Europe, particularly Cyprus, Greece and Portugal, and were licensed to sell over 200,000 holidays this year.
The CAA’s Consumer Protection Group is working to ensure that customers abroad can complete their holidays and fly home with the full protection provided by ATOL. People who have made advance bookings will not be able to travel but will be refunded from the ATOL bond. They should not go to their departure airport.
The CAA expects to receive a large number of customer claims and recommends that people who booked through travel agents should contact their agent, who may be able to arrange an alternative holiday. Customers and travel agents can also download claim forms from the ATOL website.
The CAA advice helpline for customers is open between the hours of 8 am and 11 pm on:
01668 686868.'
The ATOL website can be found through- www.caa.co.uk
or direct on www.atol.org.uk
Pax are being basically stranded today if they have just flown out with transfer buses refusing to take the pax on and then finding they have to repay for their hotels. They are advised to keep all receipts for when they return.
Pax booked are finding their holidays are being canx.
Terrier