Memetic
28th Mar 2004, 18:30
Last Monday I was doing LCY-EDI-LCY.
The outbound flight was delayed 2 hours. The inbound form Geneva had a tech problem. So £10 breakfast vouchers all round. All the other flights to EDI for the next few hours were full so no chance to transfer.
I tried to change the return onto a later flight but ScotAir was the only option. BA would not transfer me, apparently they are in dispute with ScotAir over endorsing tickets and ScotAir are not in IATA. The only option was to take a return to LGW. I took it so that I had time to do my meeting, but asked for BA to supply a transfer from LGW back to LCY.
The flight up was on a wet leased Flightline ( http://www.flightline.ltd.uk/ ) - good flight, crew etc.
On the way back I was paged as we arrived at Gatwick, met at the door and once they had helped the wheelchair pax off, taken to meet the driver booked to drive me to LCY.
Although the delay and the knock on effects made this a much longer day than planned, providing a back up aircraft, switching my ticket and getting me back to my car stopped me from having to cancel the day's meetings. I doubt passengers would have got that sort of back up on a Low Cost. Ticket price? £6 more than I would have paid for the EasyJet flight I had looked at.
Well done BA!
Oh and London City were great too, I called to tell them I was going to be back after they closed - I had Valet Parked (It's free!). They put the car keys with security and told me where to collect them. Then when I picked the keys up I was told they had included a parking pass to let me out for free! I can only assume as they knew I had had a day of disrupted travel - very thoughtful and good service.
The outbound flight was delayed 2 hours. The inbound form Geneva had a tech problem. So £10 breakfast vouchers all round. All the other flights to EDI for the next few hours were full so no chance to transfer.
I tried to change the return onto a later flight but ScotAir was the only option. BA would not transfer me, apparently they are in dispute with ScotAir over endorsing tickets and ScotAir are not in IATA. The only option was to take a return to LGW. I took it so that I had time to do my meeting, but asked for BA to supply a transfer from LGW back to LCY.
The flight up was on a wet leased Flightline ( http://www.flightline.ltd.uk/ ) - good flight, crew etc.
On the way back I was paged as we arrived at Gatwick, met at the door and once they had helped the wheelchair pax off, taken to meet the driver booked to drive me to LCY.
Although the delay and the knock on effects made this a much longer day than planned, providing a back up aircraft, switching my ticket and getting me back to my car stopped me from having to cancel the day's meetings. I doubt passengers would have got that sort of back up on a Low Cost. Ticket price? £6 more than I would have paid for the EasyJet flight I had looked at.
Well done BA!
Oh and London City were great too, I called to tell them I was going to be back after they closed - I had Valet Parked (It's free!). They put the car keys with security and told me where to collect them. Then when I picked the keys up I was told they had included a parking pass to let me out for free! I can only assume as they knew I had had a day of disrupted travel - very thoughtful and good service.