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Wirraway
27th Jan 2004, 07:02
January 26, 2004 03:44 PM US Eastern Timezone

Qantas Named Airline of the Year by Air Transport World Magazine

WASHINGTON--(BUSINESS WIRE)--Jan. 26, 2004--Penton Media (OTCBB:PTON)


Air Transport World Magazine, the leading monthly magazine covering the global airline industry, selected Australian carrier Qantas as its Airline of the Year for 2004. The editors praised "the carrier's relentless focus on excellence in the air combined with leanness and flexibility on the ground."

ATW Editorial Director J.A. Donoghue added: "Any airline that can increase profits during the Asian Currency Crisis and remain profitable after 9/11 and last year's SARS outbreak is certainly made of the right stuff."

Other award winners include Chautauqua, selected as ATW's Regional Airline of the Year. The Indianapolis-based regional partner of American, Delta and US Airways was cited for its ability to sustain profitability since 2000 while its traffic since 1999 grew more than 900%.

Singapore Airlines received the Passenger Service Award. ATW's editors said, "In an age in which airlines are delivering less and less service, Singapore Airlines never stops reaching for the skies, always on the lookout for new ways to satisfy its customers."

Siberia Airlines received ATW's Market Leadership Award. ATW editors said the Russian carrier "used Western business tools of merger, acquisition and partnership" to become the largest domestic airline in Russia, and second largest overall in the country.

Delta Air Lines of Atlanta received ATW's Airline Technology Leadership Award for the work its Delta Technology subsidiary has done completely re-inventing the airline's technology infrastructure, creating its instant-access Delta Nervous System.

Aer Lingus, the Irish flag carrier based in Dublin, was picked to be the first recipient of the new ATW Phoenix Award, presented to an airline that has successfully left behind an old, failing business model to reinvent itself as a low-fare airline more likely to survive in today's brutal airline markets.

The awards will be presented in Singapore at Air Transport World's Gala Awards Dinner on Monday, February 23, at the Swissotel Singapore.

(Air Transport World is the leading monthly magazine serving the airline and commercial aircraft manufacturing industries. The magazine began its annual awards program in 1974 to recognize excellence in the airline and commercial aerospace industries. Air Transport World is published by Ohio-based Penton Media (OTCBB:PTON), a diversified, global business-to-business media company.)

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The Enema Bandit
27th Jan 2004, 10:27
I guess we'll start top hear how that isn't fair from certain airline management soon.

Buster Hyman
27th Jan 2004, 10:53
Airline of the Year for 2004
Apparently, Nostradamus is on the voting panel!:hmm:

Well, good luck to 'em! But I'm sure they wouldn't have gotten there without the efforts of their dedicated employees! (Take that anyway you want!):}

Clive
27th Jan 2004, 11:11
I have been on the receiving end of the Qantas customer service model many times over the past couple of years and I'm sorry (especially to all my old friends flying with Qantas) but if ATW can give an award for "the carriers relentless focus on excellence" then I regard that publication as a complete joke. I certainly won't waste any of my money buying copies of that magazine again.

To be fair to the staff (even though I would dearly love to strangle many of the front line personnel I have had the displeasure to deal with) the organization itself has to take most of the blame. The way they treat their staff, I beleive, is simply filtering down to the customer.

In the "real world" (and by that I mean the world NOT according to Air Transport World) I hope the organisation has the skills to survive over the longer term in the ever changing, ruthless, and fickle industry we lovingly call Aviation.

:confused: